---
title: 'Operations Support Specialist, (Bangladesh) at Commure'
canonical: 'https://feeny.ai/job/operations-support-specialist-bangladesh-commure-dhaka-s2mj7hma6vvy'
type: 'job'
last_seen: '2026-09-12'
---

# Operations Support Specialist, (Bangladesh) at Commure

- **Company:** [Commure](https://feeny.ai/companies/commure)
- **Location:** Dhaka, Bangladesh
- **Employment:** full-time
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/commure/a7fed3d7-32d1-44cd-9de5-03f27e73c387

## Job description

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

## About the Role

Operations Support Specialist to work closely with the Operations manager and Operations team in order to ensure the smooth and efficient running of our day-to-day operations. The individual will play a crucial role in terms of facilitating the management of our ~450 MDSs. This position will work closely with multiple teams and help to improve organizational adherence to existing processes and establish new processes. The position requires a sharp analytical mind with excellent people skills and a positive attitude toward accepting any challenge. The individual will also be responsible for maintaining key data sets and ensuring the integrity of Operational data and reporting weekly updates to key stakeholders. The role is ideal for someone who thrives in a dynamic work environment and is self-motivated.

## What You’ll Do

- Collect weekly MDS schedules to support daily shift coverage planning.
- Coordinate with MDSs to ensure timely arrival and communicate attendance-related updates to the Operations team.
- Monitor Zendesk, EHR Hub (vercel), Slack, and other operational tools for assigned tasks and escalate issues as required.
- Support the end-to-end EHR credentialing process under supervision, including
- Account requests
- Activation
- Maintenance
- Troubleshooting
- Revocation
- Coordinate transport requests with the Facilities team and validate transport claims before approval.
- Maintain operational trackers and ensure day-to-day operational data is updated accurately and on time.
- Collect data required for security compliance activities and conduct monthly ORSV audits.
- Adhere to established operational processes, SOPs, and SLAs while completing assigned tasks.
- New MDS/MDP Cohort Onboarding as needed.
- Conduct WFH audit as and when required.
- Holistic Email escalation management.

## What You Have

- Graduation (Bachelor’s) from a recognized, reputed & accredited university
- Minimum 1-2 years of relevant work experience (Operations or Project Management would be an advantage)
- Proficient in touch typing with a minimum speed of 50 WPM.
- Required-Moderately expert in Microsoft Office (Word, Excel, Powerpoint) and Gsuite (Docs, Sheets, Forms, slides)
- Optional-Good knowledge of systems, applications, networks, infrastructure, security & compliance.
- Optional-Good knowledge of various resource management portals (Lucidchart, Confluence, Smartsheet, Vercel)
- Multitasking: Success in this role hinges on the ability to multitask effectively. We are looking for someone who excels at juggling multiple responsibilities with ease and precision.
- Communication: Strong verbal and written communication skills to effectively convey information, instructions, and feedback to employees and other stakeholders.
- Interpersonal Skills: Excellent interpersonal skills to build positive relationships with employees, resolve conflicts, and foster a collaborative work environment.
- Problem-Solving: Proficiency in identifying and resolving issues and conflicts that arise within the team, including addressing performance or behavioral concerns.
- Decision-Making: Ability to make sound decisions based on available information and critical thinking, considering the impact on employees and the organization.
- Time Management: Effective time management skills to prioritize tasks, meet deadlines, and ensure efficient utilization of resources.
- Adaptability: Flexibility to adapt to changing priorities, handle unexpected situations, and adjust strategies to meet evolving organizational needs.
- Team Building: Ability to foster a positive team culture, encourage collaboration, and promote teamwork among employees.
- Conflict Resolution: Strong skills in resolving conflicts and mediating disputes between employees in a fair and impartial manner.
- Emotional Intelligence: Awareness of one's own emotions and the ability to understand and manage the emotions of others, promoting empathy and effective communication.
- Analytical Skills: Competence to work with data, conduct data collection and analysis, interpret, and evaluate complex data from various sources and derive meaningful insights and conclusions.
- Organizational Skills: Capability to organize and prioritize workloads, delegate tasks effectively, and ensure smooth operations within the team.

Work Details:

- Shift Detail: 3:00 pm, BST to 8:00 am, BST (any 9 hours in between)
- Workdays: Monday to Friday
- Weekends: 1 day every week (11 AM - 8 PM, subject to change depending on the need of the business). Due to the 24/7 nature of the health sector, Commure Bangladesh also operates 24 hours a day, 7 days a week. It is expected that Operations Support Specialists will be available for 1 weekend shift every week.

Please be aware that all official communication from us will come exclusively from email addresses ending in @[commure.com](http://commure.com). Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

## About Commure

## Company Overview
- **One-liner**: Commure provides an AI-native enterprise Revenue Cycle Management (RCM) and ambient clinical documentation platform that powers the business and clinical workflows of large health systems.
- **Entity Type**: Private (last disclosed funding: Series E, June 2025)
- **Headquarters**: Mountain View, California, United States
- **Founded**: 2017 (based on earliest seed round)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare technology (AI-powered RCM, ambient scribing, clinical intelligence)
- **Target customers**: Large health systems, hospitals, urgent care networks (B2B Enterprise)
- **Mission or purpose**: Simplify healthcare – reimagine the experience of care delivery by reducing administrative burden and letting clinicians focus on patients

## Products & Services
- **Ambient AI Scribing**: Automatically generates clinical documentation from patient encounters, integrating with Epic and 60+ EHRs.
- **Autonomous Coding**: AI-driven medical coding, charge capture, and clinical documentation improvement.
- **Revenue Cycle Management (RCM) Suite**: End-to-end automation including claim processing, denial management, appeal automation, reconciliation, and patient responsibility.
- **Patient Access**: AI-powered appointment scheduling, prior authorizations, patient intake, and referral management.
- **Clinical Copilots**: Real-time decision support tools that reduce cognitive load and surface actionable insights during encounters.
- **Care Navigation & Cues**: Post-visit follow-up, care coordination, and patient education tools.
- **Staff Safety**: Infrastructure for managing security and safety of healthcare staff.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual Revenue ~$100M (LinkedIn estimate); Total Funding $974.3M raised across 10 rounds (including Series E of $200M in June 2025 led by General Catalyst)
- **Notable Investors/Partners**: General Catalyst (lead), Sequoia, Y Combinator, Lux Capital, Human Capital, 8VC, Greenoaks Capital, Elad Gil, NVIDIA (partner)
- **Growth Signals**: Achieved 300% year-over-year growth for two consecutive years; headcount grew 94.9% YoY to ~926 employees; named to Fortune’s Future 50 list (2025); processes $25B+ in annual claims and supports 40M+ ambient appointments across 150+ health systems and 2,000+ care sites.

## Competitive Advantages
- **Deep EHR integrations**: Works with 60+ EHR systems, including Epic, making it highly embedded in existing health system workflows.
- **End-to-end platform**: Covers the entire revenue cycle from patient intake and clinical documentation through claims, coding, and denial management – reducing handoffs and data silos.
- **Proven scale**: Trusted by leading systems like Yale New Haven Health, Mount Sinai, and others, with documented outcomes (e.g., 20% revenue boost at an NYC health system).
- **AI-first architecture**: Uses a unified data model to power real-time, AI-driven operations across clinical and administrative functions.

## Strategic Focus
- Expand AI-powered offerings into additional care segments (ambulatory, urgent care, etc.)
- Continue to build out ambient AI scribing and autonomous coding capabilities
- Deepen partnerships with large health systems and move from “upstart innovator to the industry standard” over the next few years
- Grow international workforce (31% in India, 7% in Bangladesh) while maintaining US headquarters

## Why Work Here
- **Culture highlights**: “Day 1” startup mentality with high ownership, extreme customer focus, and lean staffing – minimal pure management (“no work theater”); values include “Speed Above All Else” and “High Output Matters”
- **Remote/hybrid policy**: Not explicitly stated; headquarters in Mountain View, CA with teams across the US, India, Bangladesh, Colombia, and other countries – likely hybrid/remote options for many roles
- **Notable perks**: Flexible PTO, medical/dental/vision coverage, pet insurance (dog-friendly office in Mountain View), One Medical membership, pre-tax HSA/FSA/commuter benefits
- **Engineering culture**: Building mission-critical AI for healthcare with a strong product-engineering collaboration; founders and leaders come from health tech backgrounds; recent job postings include senior software engineer, backend engineer, and frontend platform manager roles

## Sources
1. [Commure.com](https://www.commure.com/)
2. [Commure Company Page](https://www.commure.com/company)
3. [Commure Careers Page](https://www.commure.com/careers)
4. [Commure Life at Commure](https://www.commure.com/life-at-commure)
5. [Commure LinkedIn](https://www.linkedin.com/company/commure)

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