---
title: 'Operations Support Specialist at Reflex'
canonical: 'https://feeny.ai/job/operations-support-specialist-reflex-austin-texas-pk850ch5cqpc'
type: 'job'
last_seen: '2026-09-09'
---

# Operations Support Specialist at Reflex

- **Company:** Reflex
- **Location:** Austin Texas, United States
- **Posted:** 2026-08-10
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/reflex/jobs/5384841008

## Job description

## About Reflex

Reflex is changing the way that 15-million Americans work in retail. We're building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.

## About this role

Reflex is growing fast, and we're looking for an Operations Support Specialist to support Reflex in our mission to build the best way to work in retail by ensuring that we provide real-time support to our retailers and 'Reflexers' (that's what we call our workers) across all US markets in four different time zones. When things don't go according to plan, we step in to ensure that everyone receives a personalized, fast, and easy path to resolution across multiple channels (primarily text and email).

## What you'll be doing

- Delight those you interact with, particularly in difficult situations, to ensure that every Reflexer gets to the door safely and on-time
- Provide omni-channel support (via phone, SMS, email, and Slack), while finding creative solutions to real-time fulfillment challenges
- Review I-9 (employment eligibility verification) documentation with high accuracy
- Onboard new workers to the platform, making hiring decisions
- Operationally react to volume spikes through a variety of means, including reviewing new profiles, crafting custom marketing messages, and working with retailers to adjust schedules
- Multitask while maintaining attention to detail and quality
- Handle issues while adapting to pressure and time constraints
- Triage issues and escalate to the correct team
- Collaborate with the team to improve processes and outcomes

## What you should have

- Experience in a customer support or operations role
- Strong verbal and written communication skills; comfortable communicating via phone, text, and email with both internal team members and external customers
- Excellent attention to detail; you are able to spot developing issues quickly before they escalate
- The ability to prioritize and manage multiple concurrent tasks in a time-sensitive environment
- A customer-first mindset and a talent for creative, empathetic problem-solving
- Comfort working with support and operations tools (e.g., ticketing systems, live chat, Slack)
- Weekend availability, as our busiest days are Friday, Saturday, and Sunday
- Willingness to take on challenges and learn from failure; the ability to work independently and operate in ambiguity
- A passion for reinventing retail — a plus if you've worked in retail!
- A relevant degree or comparable formal training, certification, or work experience

## What we're offering

- Compensation: $22/hr
- Full-time non-exempt hourly pay
- Hybrid role with a dynamic office environment in the heart of downtown Austin. The kitchen is always stocked with drinks & snacks!

Our customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex.

## About Reflex

## Company Overview
- **One-liner**: Reflex provides an open-source, full-stack Python framework and cloud platform for building and deploying mission-critical enterprise applications entirely in Python.
- **Entity Type**: Private (Startup – Y Combinator Winter 2023 batch, recent undisclosed funding round)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2023
- **Founders**: Alek Petuskey, Nikhil Rao

## Core Business
- **Primary industry**: Developer tools / Infrastructure / Artificial Intelligence
- **Target customers**: Enterprise teams (30% of Fortune 500), internal tool builders, data scientists, analysts, and Python developers; B2B with a strong open-source community (B2D).
- **Mission/purpose statement**: “Reflex unifies the fragmented enterprise app stack — frontend, backend, data, and deployment — into one Python-native platform.”

## Products & Services
- **Reflex Framework** (Open‑source, Apache 2.0): A Python library (`pip install reflex`) that lets developers build interactive web apps using pure Python – frontend, state, backend logic, and data models. Includes 60+ built‑in React components, reactive state management, routing, auth, database management, and API endpoints.
- **AI Builder**: A web tool (build.reflex.dev) that generates complete Reflex applications from natural language prompts.
- **Reflex Cloud**: One‑command hosting platform (`reflex deploy`) with SSL, CDN, auto‑scaling, multi‑region support.
- **Reflex Enterprise**: On‑premises / VPC deployment with SSO, audit logs, and dedicated support.

## Market Standing
- **Valuation**: Not publicly disclosed (conflicting reports may be absent; YC profile states “just raised another round of funding” but amount not given).
- **Key Metric** (Private startup): Total funding not specified (YC-backed; additional round raised recently). Community metrics: 28,000+ GitHub stars (as of YC update), 1,000,000+ apps built, used inside 30% of Fortune 500 companies.
- **Notable Investors/Partners**: Y Combinator (Winter 2023 batch); primary partner Jared Friedman.
- **Growth Signals**: Rapid community growth; used by Fortune 500 companies for internal tools; expanding AI‑builder capabilities; MCP integration for agentic coding; team size of 10 (as of YC listing) and actively hiring.

## Competitive Advantages
- **Unified Python stack**: Replaces the need to stitch together React, FastAPI, Airflow, auth, and deployment – all in one Python codebase.
- **AI‑native**: Purpose‑built for AI agents (MCP integration); every Reflex app automatically exposes an MCP, enabling agents to interact via API without browser automation.
- **Open‑source with production ceiling**: Apache 2.0 license, but the platform scales to critical enterprise use cases (on‑prem, VPC, SSO, audit logs).
- **Developer experience**: No page reloads, no callback nesting; reactive state management that compiles to a React frontend while staying pure Python.

## Strategic Focus
- Replacing the fragmented enterprise application stack with a unified platform.
- Deepening AI capabilities (agentic coding, MCP) to serve both human developers and AI agents.
- Expanding enterprise adoption (Reflex Cloud, Enterprise, and on‑prem deployments).
- Growing the open‑source community and ecosystem (wrapping any React library, integrating with existing Python libraries).

## Why Work Here
- **Culture**: “Work with people who are genuinely passionate about improving the web.” Founding team includes open‑source maintainers, top‑ranked competitive programmers/IOI medalists, and former founding team members from dev tool unicorns.
- **Growth trajectory**: Extremely fast community growth (1M+ apps built, 28K GitHub stars) and a recently closed funding round – early stage with significant upside.
- **Location & policy**: San Francisco (office/hybrid expected). Equity grants are offered (e.g., 0.05%–0.50% range for engineering roles).
- **Notable perks**: High degree of ownership; work on the open‑source framework, cloud infrastructure, and AI tooling; direct impact on product direction.

## Sources
1. [reflex.dev](https://reflex.dev)
2. [reflex.dev/about](https://reflex.dev/about)
3. [reflex.dev/open-source](https://reflex.dev/open-source)
4. [ycombinator.com/companies/reflex](https://www.ycombinator.com/companies/reflex)
5. [ycombinator.com/companies/reflex/jobs](https://www.ycombinator.com/companies/reflex/jobs)

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