---
title: 'Operations Team Lead at Valerie Health'
canonical: 'https://feeny.ai/job/operations-team-lead-valerie-health-chattanooga-tennessee-0n4xwjy7jq1j'
type: 'job'
last_seen: '2026-09-12'
---

# Operations Team Lead at Valerie Health

- **Company:** Valerie Health
- **Location:** Chattanooga Tennessee, United States
- **Compensation:** $70k–$90k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-06
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/valeriehealth/9c723fcb-c290-4d93-82c3-bca0b7eb3dc0/application

**Skills:** Dashboards, Spreadsheets, Performance metrics

> Manage a team of Ops Coordinators while contributing directly to customer delivery and strategic projects. Focus on people development, reliable delivery, and maintaining ownership of high-visibility customers in a fast-paced environment.

## Job description

## About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient and provider communication, enhance care, and drive industry changing operational efficiencies.

Why join us now? Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high growth unicorns, and top consulting firms. Trajectory: We partner with leading independent specialty groups across the U.S., automating hundreds of thousands of tasks each month and growing 50%+ month over month with 300% net revenue retention. Funding: We have raised $39M from world class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.

## About the Role

We’re looking for an Operations Team Lead to manage a group of Ops Coordinators while also contributing directly to customer delivery work and strategic projects. In this role, you will lead a team responsible for delivering work to customers while remaining close to the day-to-day operational workflows. You will focus on developing people, ensuring reliable delivery from your team, and maintaining ownership of a high vis/complex customer. This role combines people leadership and hands-on operational ownership. You will coach and develop operators, ensure clear expectations and accountability, and support customer success by directly contributing to delivery in a meaningful way. You will report to the Director of Operations and partner closely with Operations leadership as well as cross-functionally with Engineering and Customer teams. This is a leadership role for someone who can both develop strong operators and contribute meaningfully to delivery in a fast-moving operational environment.

## What You’ll Do

- Lead and Develop Your Team: Directly manage a group of Ops Coordinators, providing coaching, performance feedback, and development opportunities. Set clear expectations, reinforce operational standards, and address performance gaps early to ensure consistent delivery.
- Delivery Ownership: Serve as the POC (Point of Contact) for select customers and/or own complex delivery projects and operational initiatives, ensuring work is executed accurately and on time.
- Support Live Operations: Help stabilize delivery during high-volume periods by prioritizing work, resolving operational issues, and stepping in when necessary to support the team and maintain continuity.
- Proactively Identify Risks: Stay close to day-to-day delivery and team dynamics, identifying risks to delivery quality, team health, or workflow performance early and intervening or escalating to leadership when needed.
- Support Scheduling and Coverage: Partner with the owner of live ops on shift scheduling and workload distribution to ensure balanced coverage across customers and workflows. Help identify and fill coverage gaps as needed to maintain delivery continuity and meet operational demand.

## About You

## Experience

- 3+ years of experience in operations, delivery, or service environments.
- Experience working in fast-paced environments where delivery quality and responsiveness matter.
- Proven experience managing, coaching, and developing team members within an operational team.
- Comfortable working within operational systems and workflows, with experience using dashboards, spreadsheets, and performance metrics.

Attributes

- Operational Focus: You stay close to day-to-day delivery and operate effectively in a fast-paced environment. You help keep work moving, adapt as priorities shift, and step in to support the team when volume or complexity increases.
- Ownership Mentality: You take responsibility for the quality and completion of work across your scope. When issues arise, you help drive them toward resolution and ensure nothing falls through the cracks.
- Bias Toward Execution: You move quickly from identifying a problem to helping implement a solution. You follow through on commitments and help ensure work is completed accurately and on time.
- People Support: You support the development of Ops Coordinators through day-to-day guidance, coaching, and feedback. You reinforce team standards and contribute to a culture of accountability and improvement.
- Structured Thinking: You approach operational problems with clarity and organization. You help prioritize work effectively and communicate clearly with teammates and leadership when issues arise.

Comp

- $70-90K

## About Valerie Health

## Company Overview
- **One-liner**: Valerie Health provides an AI-powered front office platform that automates patient engagement, referral management, and administrative workflows for independent physician groups.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, USA (with a second office in Chattanooga, Tennessee)
- **Founded**: 2024
- **Founders**: Peter Shalek (CEO) and Nitin Joshi (CTO)

## Core Business
- **Primary industry**: Healthcare Technology (Health IT / Practice Management)
- **Target customers**: Independent provider groups and physician practices (B2B)
- **Mission/purpose**: To help independent provider groups thrive by modernizing their front office operations through AI, enabling them to compete with large health systems and deliver better patient access, experience, and outcomes.

## Products & Services
- **AI Front Office Platform**: An integrated system that automates patient communication, referral management, document classification, data extraction, and workflow orchestration. The platform is HIPAA compliant, SOC 2 Type II certified, and designed to integrate seamlessly with existing EMRs, practice management systems, and fax infrastructure. [valeriehealth.com](https://valeriehealth.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Raised $30 million in Series A funding (as reported by Fortune) [valeriehealth.com](https://valeriehealth.com/)
- **Notable Investors/Partners**: Backed by "world-class investors" (specific names not listed on the company site, but the Fortune article likely names them). Trusted by "leading independent groups."
- **Growth Signals**: The company was founded in 2024 and has already raised a significant Series A ($30M), indicating strong investor confidence. They are actively hiring across multiple functions (Engineering, Sales, Marketing, Operations) in two US cities, signaling rapid scaling.

## Competitive Advantages
- **Deep healthcare + tech expertise**: Founders combine experience from Stripe/Uber (Nitin Joshi, CTO) and Optum/AbleTo (Peter Shalek, CEO), blending frontier technology with deep provider operations knowledge. [valeriehealth.com](https://valeriehealth.com/company/about)
- **Purpose-built for independents**: Unlike generic automation tools, Valerie is specifically focused on the unique needs and pain points of independent provider groups, a massive and underserved market.
- **Embedded, not additive**: The platform integrates into existing workflows and tech stacks (EMR, fax), reducing friction and adoption barriers.
- **Privacy-first design**: HIPAA compliant and SOC 2 Type II certified from day one, with data security as a core architectural principle.

## Strategic Focus
- **Scaling the AI front office**: Using the Series A capital to deploy their platform to more independent groups and expand the capabilities of their AI agents.
- **Hiring across the board**: Aggressively building out the team in Engineering, Customer Strategy, Sales, and Operations to support growth.
- **Deepening integrations**: Continuing to ensure seamless operation with a wide variety of EMR and practice management systems.

## Why Work Here
- **Mission-driven**: The company exists to help independent providers succeed, which directly impacts patient access and care quality. The culture is centered on this purpose ("Providers First"). [valeriehealth.com](https://valeriehealth.com/company/careers)
- **High-impact, early-stage**: As a 2024 startup with strong funding, employees have significant ownership and the ability to shape the product and company from an early stage.
- **Hybrid work environment**: Offers a hybrid model with offices in San Francisco, CA, and Chattanooga, TN. Some roles are remote-friendly.
- **Strong compensation & benefits**: Offers competitive salary, equity, 401(k), medical/dental/vision insurance, unlimited PTO, and team offsites. [valeriehealth.com](https://valeriehealth.com/company/careers)
- **Engineering & culture values**: The company emphasizes ownership ("No Bystanders"), urgency, learning, craft, and staying close to the "ground truth" of healthcare operations. [valeriehealth.com](https://valeriehealth.com/company/careers)

## Sources
1. [valeriehealth.com](https://valeriehealth.com/)
2. [valeriehealth.com/company/about](https://valeriehealth.com/company/about)
3. [valeriehealth.com/company/careers](https://valeriehealth.com/company/careers)
4. [jobs.ashbyhq.com/valeriehealth](https://jobs.ashbyhq.com/valeriehealth)
5. [builtin.com/company/valerie-health](https://builtin.com/company/valerie-health)

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