---
title: 'Operations Tech Lead at Megaport'
canonical: 'https://feeny.ai/job/operations-tech-lead-megaport-brisbane-zm33pcww1mvv'
type: 'job'
last_seen: '2026-09-16'
---

# Operations Tech Lead at Megaport

- **Company:** Megaport
- **Location:** Brisbane, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.lever.co/megaport/8e00ce59-af08-4dea-9ffc-d023ad7cc558

## Job description

## About Latitude.sh

Latitude.sh global computing platform was launched in 2019, enabling businesses to programmatically deploy single-tenant Bare Metal instances in different parts of the world. We are a team of passionate individuals about hardware, software, and network infrastructure looking to build the fastest, easiest-to-use, developer-centric single-tenant Cloud infrastructure. If you share this passion, join our growing team of talented people and help build the future of the Internet. Why Latitude.sh? We're a lean, agile team of passionate professionals who believe in the power of innovation and creative problem-solving. As part of our team, you won't be lost in the crowd – you'll be an essential contributor, making a real impact from day one. Our values at Latitude.sh guide us in all our work and partnerships. We're proud to be an inclusive company, and we welcome all applicants for our open positions, regardless of their background, religion, sexual orientation, gender identity, age, nationality, or disability. If these values speak to you, we'd love for you to become a part of our team.

## The Role

The Operations Tech Lead at Latitude.sh is responsible for leading a team of Senior Operations Analysts, ensuring the reliable and efficient functioning of our global data center infrastructure. This role combines deep hands-on technical expertise with a people-first leadership approach.

As the primary escalation point for the analysts team, the Tech Lead ensures operational continuity, drives process improvements, and maintains high standards of execution across all DCOps workflows. This position reports directly to the Operations Manager.

## What You'll Be Doing

## Team Leadership & Shift Management

- Lead and supervise the Senior Operations Analysts team, ensuring full operational coverage and adherence to standards;

- Serve as the primary escalation point for complex operational issues, coordinating resolution across internal teams and remote data center techs;

- Conduct shift handover briefings, communicating ongoing incidents, pending tasks, and critical updates;

- Monitor team performance, provide real-time coaching, and identify development opportunities for analysts;

- Foster a culture of ownership, accountability, and continuous improvement within the team.

Infrastructure Operations & Incident Management

- Oversee and participate in the execution of operational tasks involving servers, storage, networking equipment, and platform software;

- Lead root cause analysis for complex incidents related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;

- Ensure rack and stack activities, hardware installation, and in-cabinet maintenance are executed to the highest standards;

- Validate and improve out-of-band management configurations (IPMI/BMC) across the infrastructure fleet;

- Coordinate with remote data center techs to ensure operational standards and SLAs are consistently met;

- Install, configure, and troubleshoot Linux and Windows operating systems, supporting analysts with complex cases;

Documentation & Process Improvement

- Maintain and improve internal operational documentation, runbooks, workflows, and escalation procedures;

- Identify process gaps and propose improvements to the Operations Manager;

- Contribute to the development and review of standard operating procedures (SOPs) for the DCOps team.

## What We're Looking For

- Advanced English communication skills (B2 or higher);

- Proven experience leading or mentoring technical teams in a data center or infrastructure operations environment;

- Deep expertise with server hardware, including diagnostics, replacements, upgrades, and fleet management;

- Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination;

- Advanced knowledge of Linux system administration (CentOS, Ubuntu, or similar), including scripting, automation, and performance tuning;

- Solid knowledge of Windows Server environments;

- Strong familiarity with RAID technologies, disk provisioning, and storage troubleshooting;

- Strong incident command skills with demonstrated ability to lead resolution during critical events;

- Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;

- Bachelor's degree in Computer Science, Information Systems, or equivalent working experience;

- Prior experience in a team lead or senior role within a data center operations environment is strongly preferred.

Nice to Have:

- Experience with automation and scripting tools (Python, Bash, Ansible) applied to infrastructure operations;

- Familiarity with DCIM or asset management platforms;

- Experience coordinating with multiple data centers or PoPs simultaneously;

- Background in ISP or cloud infrastructure environments.

## What We Offer

- Flexible working environment – a remote-first culture with coworking options available
- Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
- Health and wellness support – through a wellness allowance and employee wellbeing initiatives
- Comprehensive learning support – generous study and training allowance plus paid study leave
- Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
- Motivated, inclusive team – work alongside industry experts and fresh talent
- Recognition programs – celebrate achievements with our Legend and Kudos award

## #LI-DNI

## About Megaport

## Company Overview
- **One-liner**: Megaport provides a global Software Defined Network (SDN) platform that enables on-demand, private connectivity between enterprises, cloud providers, and data centers.
- **Entity Type**: Public (ASX: MP1)
- **Headquarters**: Brisbane, Australia (with a major office in London, UK)
- **Founded**: 2013
- **Founders**: Bevan Slattery

## Core Business
- **Primary industry**: Cloud connectivity, Network as a Service (NaaS), data center interconnection
- **Target customers**: Enterprises, cloud service providers, managed service providers, and telecommunications companies (B2B)
- **Mission statement**: “Take everything we know about traditional networking—flip it and reverse it—and put the power back into the hands of the consumer.”

## Products & Services
- **Megaport Virtual Edge (MVE)**: Virtual network functions (e.g., firewalls, SD-WAN) delivered as-a-service through the Megaport platform.
- **Megaport Cloud Router (MCR)**: Dynamic routing and multi-cloud connectivity with options for 100G ports, packet filtering, and IPsec tunnels.
- **Megaport Internet**: Dedicated internet access provisioned in under 60 seconds.
- **Global WAN as a Service**: Interconnect enterprise wide area networks across multiple regions via a single platform.
- **AI Exchange**: Dedicated connectivity to GPU providers and AI model ecosystems.
- **Financial Services Exchange**:: Private, low-latency connectivity for financial trading firms.
- **Data Center Interconnect** (DCI)**: Point-to-point connectivity between data centers over a private network.
- **Megaport Terraform**:: Infrastructure-as-Code automation for Megaport resources.
- **Compute, Network & Storage on Demand**:: Bare-metal GPU/CPU infrastructure and storage connected through the Megaport backbone.

## Market Standing
- **Valuation/Market Cap**:: Not publicly available (ASX-listed, but recent market cap not disclosed in provided sources)
- **Key Metric**:: Annual revenue >$395.2 million (FY2025 est., from company overview)
- **Notable Investors/Partners**:: AWS, Microsoft Azure, Google Cloud, Oracle Cloud, IBM Cloud, Alibaba, Salesforce, SAP, Rackspace, Cloudflare, OVHcloud (key cloud partners) **Customers**:: >4,000 customer logos; >37,000 services active
- **Growth Signals**:: Entered three new countries (Spain, Italy, Brazil) in recent year; deployed 400G backbone; launched seven new solutions in 2024; crossed 1,000 enabled data-center locations in 2025; named first provider on AWS Marketplace for AWS Direct Connect network services.

## Competitive Advantages
- **Larest SDN platform globally** with presence in >1,200 data centers across >185 cities in 31 countries.
- **Neutral platform** – not tied to any single data center operator, giving customers freedom of choice.
- **Pay-as-you-go, no setup fees** with real-time provisioning (seconds vs. weeks/months).
- **ISO/EC 2701-certified network** ensuring enterprise-rade security.

## Strategic Focus
- **Scaling for AI workloads** – Project Centurion prepares the network for future compute and AI demands, with high-performance GPU and 100G/400G connectivity.
- **Expanding global footprint** – adding new locations and countries (e.g., Spain, Italy, Brazil) and deepening presence in existing regions.
- **Platform exension** – introducing new services like AI Exchange, Financial Services Exchange, and Megaport Internet to capture adjacent markets.

## Why Work Here
- **Global, diverse culture** with offices in Brisbane and London and a remote-friendly approach (virtual interviews via Google Hangouts, distributed teams).
- **Open-plan offices** that welcome pets and children – a family-inclusive environment.
- **Engneering focus** – hires for roles like Senior Network Automation Engineer, Senior Backend Software Engineer, and Engineering Manager, indicating a strong technical team.
- **Career growth** – company growing rapidly with >1,200 employees and expanding into new markets and product lines.
- **Benefits** (not explicitly detailed) – publically listed company offering stock and compettive compensation (implied by public filings).

## Sources
1. [Megaport.com](https://www.megaport.com/)
2. [Megaport Business Overview – Investor Page](https://www.megaport.com/investor/business-overview/)
3[. Megaport About Us](https://www.megaport.com/about-megaport/)
4. [Megaport Careers](https://www.megaport.com/careers/)
5. [Megaport LinkedIn](https://www.linkedin.com/company/megaport)

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