---
title: 'Operations Technician at Verra Mobility'
canonical: 'https://feeny.ai/job/operations-technician-verra-mobility-mesa-40q8gw3dgnjn'
type: 'job'
last_seen: '2026-11-09'
---

# Operations Technician at Verra Mobility

- **Company:** Verra Mobility
- **Location:** Mesa, AZ
- **Work type:** onsite
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-09
- **Apply:** https://job-boards.greenhouse.io/verramobility/jobs/4725898006

## Job description

Position Overview:

The Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the United States as well as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency.

Essential Responsibilities:

- Ensure compliance with company policies and regulatory requirements.
- Maintain accurate and detailed records of all account documentation.
- Communicate effectively with advisors to resolve any discrepancies or issues.
- Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. • Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
- Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
- Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
- Ability to work in a fast-paced operational environment.
- Ability to work independently with minimal supervision.
- Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities.
- Ability to learn in an 'on-the-job' training environment.
- Participates in planning, daily stand-ups, backlogs sessions.
- Performs other duties and/or special projects as assigned

. • Identifies areas of opportunity to improve our service offering.

- Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’s

. • Ability and willingness to learn new things, particularly new technology.

- Provide expert work order management through driving, following up and closure of assigned trouble tickets.

Qualifications:

- Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
- Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
- Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
- Demonstrated knowledge of computing and data troubleshooting
- Demonstrated knowledge of network and remote system troubleshooting
- Demonstrated knowledge of data management and information technologies
- Experience in accurately and reliably interpreting data for determining appropriate action.
- Experience in managing multiple priorities.
- Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
- Successful completion of the Nlets fingerprinting background assessment

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. [Verra Mobility Applicant Privacy Notice](https://www.verramobility.com/candidate-privacy-notice/)

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

.

## About Verra Mobility

## Company Overview
- **One-liner**: Verra Mobility is a global leader in smart transportation technology, providing automated enforcement, tolling, violations management, and parking solutions to municipalities, school districts, rental car companies, and commercial fleets.
- **Entity Type**: Public (NASDAQ: VRRM)
- **Headquarters**: Mesa, Arizona, United States
- **Founded**: 1987 (as a pioneering photo enforcement program); relaunched as Verra Mobility in 2018
- **Founders**: James Tuton and Adam Tuton (founders of American Traffic Solutions, predecessor company)

## Core Business
- **Industry**: Smart Transportation / Mobility Technology (including traffic enforcement, tolling, parking, and fleet management)
- **Target Customers**: B2G (municipalities, school districts, transportation agencies), B2B (rental car companies, fleet operators, OEMs, financial institutions)
- **Mission / Purpose**: “To transform mobility into something safer, smarter, and more connected to make life better for the people and communities we serve.” [verramobility.com](https://www.verramobility.com/)

## Products & Services
- **Government Solutions**: Automated enforcement systems (red-light, speed, school bus stop arm, bus lane safety cameras) and ALPR technology for cities and school districts.
- **Commercial & Fleet Solutions**: Integrated toll management, violation processing, vehicle registration, and title services for rental car companies, fleet management companies, and large fleet operators.
- **Parking Solutions** (T2 Systems): End-to-end parking management software and hardware for universities, municipalities, and private parking operators.
- **AutoKinex** (launched 2023): Secure in-vehicle payment platform for tolls, parking, and other mobility services.

## Market Standing
- **Valuation / Market Cap**: Not provided in search results (public company; see SEC filings for latest market cap).
- **Key Metric**: Public company with annual revenue reported in SEC filings (10-K). Specific figures not available from provided sources.
- **Notable Investors / Partners**: Acquired by Platinum Equity in 2017 prior to IPO; major acquisition targets include Redflex Holdings, T2 Systems, Pagatelia, Euro Parking Collection plc, and Highway Toll Administration.
- **Growth Signals**:
  - 1,800+ employees globally across 15+ countries. [verramobility.com/history](https://www.verramobility.com/history/)
  - 822,000 tolls paid daily; 6.9 million violations processed annually for fleet customers.
  - 300+ cities, towns, and school districts use automated enforcement solutions.
  - 2,000+ parking customers (universities, municipalities, private operators).
  - Expanded into Europe via Pagatelia (Spain) and EPC (pan-European toll collection).

## Competitive Advantages
- **Established Market Leadership**: Over 20 years of experience in road safety and enforcement; first photo enforcement program in the U.S. (1987).
- **Integrated Platform**: Combines enforcement, tolling, parking, and payment solutions on a single technology stack, creating switching costs for customers.
- **Deep Partnerships**: Long-term contracts with major toll authorities, rental car companies, and municipalities; interoperable tolling across multiple states and countries.
- **Regulatory Moat**: Government contracts and compliance-heavy markets make it difficult for new entrants to replicate.

## Strategic Focus
- Expand smart mobility offerings for connected, electric, shared, and autonomous vehicles.
- Grow international presence (especially Europe) through acquisitions and organic expansion.
- Develop in-vehicle payment and data integration services (AutoKinex) to capture new revenue streams.
- Continue M&A strategy to add adjacent capabilities (e.g., parking, tolling, enforcement).

## Why Work Here
- **Culture & Values**: Core values—Own It, Do What’s Right, Lead with Grace, Win Together—emphasize accountability, integrity, humility, and collaboration. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
- **Purpose-Driven Mission**: The company is focused on making mobility safer and easier, which employees cite as a source of meaning.
- **Opportunities Across Functions**: Open roles in software development, cybersecurity, IT, project management, field services, customer service, and corporate functions. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)
- **Global Scope**: Work with colleagues across 15+ countries; opportunities for international experience.
- **Work Policy**: Not explicitly stated, but primary office locations include Mesa, AZ (HQ) and Melbourne, Australia. Likely hybrid/on-site depending on role.

## Sources
1. [verramobility.com](https://www.verramobility.com/)
2. [careers.verramobility.com](https://careers.verramobility.com/)
3. [verramobility.com/history](https://www.verramobility.com/history/)
4. [careers.verramobility.com/working-here](https://careers.verramobility.com/working-here)
5. [job-boards.greenhouse.io/verramobility](https://job-boards.greenhouse.io/verramobility)

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