---
title: 'Operations Training Specialist I at Figure Lending'
canonical: 'https://feeny.ai/job/operations-training-specialist-i-figure-lending-reno-13p9mntbgh67'
type: 'job'
last_seen: '2026-11-11'
---

# Operations Training Specialist I at Figure Lending

- **Company:** Figure Lending
- **Location:** Reno, NV / Charlotte, NC
- **Posted:** 2026-11-10
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/figure/jobs/8932884002

## Job description

## About Figure

Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.

Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.

We’re proud to be recognized as one of [Forbes’ Top 50 Fintech Companies](https://www.forbes.com/lists/fintech50/) and [CNBC’s World’s Top Fintech Companies](https://www.cnbc.com/worlds-top-fintech-companies-2026/).

## About the Role

As an Operations Training Specialist I, you will be responsible for supporting the development and delivery of training programs for our employees. Your role will involve assisting with needs assessments, designing training materials, coordinating logistics, and facilitating training sessions. To be successful in this role, you bring a strong passion for training and development, proven organizational skills, and a willingness to learn and grow in a dynamic corporate training environment.

## Key Responsibilities

- Remain current on all operational changes and handle the majority of knowledge management updates and notices to staff. Update staff and identify training needs accordingly.
- Assist in conducting training needs assessments to identify gaps and requirements within the organization.
- Collaborate with senior trainers and subject-matter experts to develop training objectives and content.
- Research and gather information to support the design and development of training materials.
- Assist in creating training materials, including presentations, handouts, and job aids.
- Review and edit training content to ensure clarity, accuracy, and alignment with learning objectives, including multimedia elements and interactive activities to enhance learning.
- Assist in scheduling and coordinating training sessions, including room bookings, equipment setup, and participant communications.
- Prepare training materials and ensure they are readily available for trainers and participants.
- Assist in facilitating training sessions, both in-person and virtual, ensuring a positive and engaging learning experience. With appropriate experience, facilitate smaller portions of classes independently or serve as co-facilitator.
- Provide logistical support to trainers and participants during training sessions.
- Collect training evaluation data, such as participant feedback and assessments.
- Compile and analyze training evaluation results, providing insights to improve future training programs.
- Build supporting documents, including job aids, assessments, and training aids.
- Remain intimate with Operations processes and expectations, including shadowing agents, joining regular cadences, and assisting on the floor as assigned.
- Assist in preparing training reports and summaries for stakeholders.
- Assist in managing the learning management system, including uploading training materials and tracking participant progress.
- All other duties and responsibilities as assigned.

## Qualifications

- Bachelor's degree in Human Resources, Education, Training and Development, or a related field (or equivalent experience).
- One year of experience in corporate training, instructional design, or a related role.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent written and verbal communication skills, with attention to detail.
- Proficient in Microsoft and Google Suite, and comfortable learning new software applications.
- Basic understanding of adult learning principles and instructional design concepts.
- Ability to work independently and collaboratively within a team environment.
- Strong interpersonal skills and the ability to build relationships with stakeholders.
- Ability to be onsite at least two business days each week, and full-time when there are active training classes such as onboarding or additional business needs.

Salary

- Base Compensation Range: $25.81 - $32.26/hr
- 25% annual bonus target, paid quarterly

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

## Benefits

- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits Employer-paid life and disability insurance 11 observed holidays and PTO plan Up to 12 weeks of paid family leave Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our [California Employee](https://www.figure.com/ca-employee-privacy-notice/) and [General Workforce Privacy Notice](https://www.figure.com/workforce-privacy-notice/) for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-SB1 #LI-Hybrid

## About Figure Lending

## Company Overview
- **One-liner**: Figure is a financial technology company leveraging blockchain and AI to originate and securitize home equity lines of credit and other consumer loan products.
- **Entity Type**: Public (NASDAQ: FIGR)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2018
- **Founders**: Mike Cagney (Co-Founder, Executive Chairman), June Ou (Co-Founder, Advisor, Board Member)

## Core Business
- **Primary industry**: Financial Services – Consumer Lending / Fintech
- **Target customers**: B2C (homeowners seeking HELOCs, cash-out refinance, crypto-backed loans) and B2B (350+ partner banks, credit unions, fintechs, home improvement companies)
- **Mission / Purpose**: “Building the future of capital markets at the intersection of blockchain and AI” – reducing costs and increasing efficiency in the private credit marketplace.

## Products & Services
- **Figure HELOC**: Home equity line of credit – approval in under 5 minutes, funding in as few as 5 days. Rates as low as 6.75% APR. Borrow up to $750,000. [figure.com](https://www.figure.com/)
- **Crypto-Backed Loan**: Borrow against BTC, ETH, or SOL with interest-only payments for a 12-month term. [figure.com](https://www.figure.com/)
- **DSCR Refinance**: Debt Service Coverage Ratio refinance for real estate investors using rental income (not personal income) for qualification. [figure.com](https://www.figure.com/)
- **Cash-Out Refinance**: Consolidate debt or access equity with a single monthly payment. [figure.com](https://www.figure.com/)
- **Democratized Prime**: Lend cash or crypto for up to 9% yield, or borrow with a Flex Rate Loan. [figure.com](https://www.figure.com/)
- **YLDS Stablecoin**: SEC-approved interest-bearing stablecoin issued by Figure. [figure.com](https://www.figure.com/about/)

## Market Standing
- **Valuation / Market Cap**: Not disclosed (public company; market cap not provided in search results)
- **Key Metrics**:
  - **Annual Revenue**: $506.9M (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Total Funding**: $2.6B across 16 rounds [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Headcount**: 469 employees (+35.3% YoY) [linkedin.com](https://www.linkedin.com/company/figuretechnologies)
  - **Scale**: $25B+ equity unlocked, 253K+ households served [figure.com](https://www.figure.com/)
  - **Market Position**: #1 non-bank HELOC lender in the U.S.; 40% of HELOC volume transacted on Figure Connect; 75% market share in real-world asset tokenization [figure.com](https://www.figure.com/about/)
- **Notable Investors / Partners**: Goldman Sachs, J.P. Morgan, Barclays, Jefferies (HELOC securitization ratings); Janus Henderson (first sale of crypto-backed loan pool); partnerships with OpenAI GPT, Google Gemini [figure.com](https://www.figure.com/about/)
- **Growth Signals**: Acquired HomeBridge Financial Services (2021); first SEC-approved interest-bearing stablecoin; AAA-rated HELOC securitizations; processing costs slashed 20x in 2025 alone.

## Competitive Advantages
- **Blockchain-native platform** that removes intermediaries, enabling faster approvals and lower costs.
- **AI-enhanced lending** (powered by OpenAI GPT, Google Gemini) for near-instant underwriting.
- **Vertically integrated capital markets platform** – origination, custody, trading, and securitization of whole loans.
- **First-mover status**: First SEC-approved interest-bearing stablecoin, first non-bank to achieve AAA-rated HELOC securitizations.
- **Broad partner network**: 350+ B2B partners embedding Figure’s technology.

## Strategic Focus
- **Expand the capital markets platform** to cover consumer assets beyond home equity (e.g., crypto-backed loans, DSCR refinance).
- **Scale stablecoin (YLDS)** for institutional and retail use.
- **Continue AI and blockchain integration** to further reduce costs and improve speed.
- **Grow loan origination volume** through partner channels and direct-to-consumer digital experience.

## Why Work Here
- **Culture & Values**: “Good people, shared values, & a supportive environment” – emphasis on inclusion, innovation, customer success, and integrity. [figure.com](https://www.figure.com/careers/)
- **Work Model**: Hybrid / remote flexibility – offices in San Francisco, CA; New York, NY; Reno, NV; St. Louis, MO; Charlotte, NC. Many roles listed as “Remote” (e.g., Director, Crypto Protocols; Product Counsel, Crypto). [greenhouse.io](https://job-boards.greenhouse.io/figure/jobs/8451115002)
- **Growth Trajectory**: Rapid headcount growth (+35% YoY) and public-company status signal strong scaling phase.
- **Engineering & Innovation**: Opportunity to work at the intersection of blockchain, AI, and consumer finance; teams building protocols, stablecoins, and AI-driven lending.
- **Diversity & Inclusion**: Equal Opportunity Employer committed to mutual respect. [figure.com](https://www.figure.com/careers/)
- **Perks & Recognition**: Named to Fast Company’s Most Innovative Companies (2024, 2025); Investopedia Best HELOC 2025; Money.com 2025.

## Sources
1. [figure.com/about](https://www.figure.com/about/) – Company overview, metrics, leadership, awards
2. [figure.com](https://www.figure.com/) – Product descriptions, rates, blockchain/AI positioning
3. [figure.com/careers](https://www.figure.com/careers/) – Culture, values, office locations, EEO statement
4. [linkedin.com/company/figuretechnologies](https://www.linkedin.com/company/figuretechnologies) – Headcount, revenue, funding, stock symbol, open positions
5. [job-boards.greenhouse.io/figure](https://job-boards.greenhouse.io/figure/jobs/8451115002) – Current job listings, remote/hybrid indicators

## Other roles at Figure Lending

- [Principal Product Manager, Data](https://feeny.ai/job/principal-product-manager-data-figure-lending-san-francisco-zw0jhxzxy349) — San Francisco, CA / Pittsburgh, PA
- [Associate General Counsel, Structured Finance](https://feeny.ai/job/associate-general-counsel-structured-finance-figure-lending-new-york-ts83fsh1j3f4) — New York, NY / San Francisco, CA
- [Manager, Capital Markets](https://feeny.ai/job/manager-capital-markets-figure-lending-reno-v9xbqhak62pe) — Reno, NV / Charlotte, NC
- [Executive Assistant and Office Manager](https://feeny.ai/job/executive-assistant-and-office-manager-figure-lending-new-york-mjphztjs68vc) — New York, NY
- [Customer Success Associate](https://feeny.ai/job/customer-success-associate-figure-lending-charlotte-z7k4nbn4178k) — Charlotte, NC
- [Customer Success Associate](https://feeny.ai/job/customer-success-associate-figure-lending-dallas-bcy6nazs5gzq) — Dallas, TX
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-figure-lending-remote-09xy2ggy7db5)
- [Lead Analyst, Business Operations & Strategy](https://feeny.ai/job/lead-analyst-business-operations-strategy-figure-lending-new-york-45jxrj5mkeq5) — New York, NY
- [Partnerships Lead, New Verticals](https://feeny.ai/job/partnerships-lead-new-verticals-figure-lending-new-york-3j1a50zs53rj) — New York, NY
- [Head of Investor Relations](https://feeny.ai/job/head-of-investor-relations-figure-lending-new-york-6nvz81tk5y9v) — New York, NY