---
title: 'Ops Excellence Lead at Bigblue'
canonical: 'https://feeny.ai/job/ops-excellence-lead-bigblue-paris-8xgkxv15ata7'
type: 'job'
last_seen: '2026-11-09'
---

# Ops Excellence Lead at Bigblue

- **Company:** Bigblue
- **Location:** Paris, France
- **Compensation:** €60k–€80k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-09
- **Apply:** https://jobs.lever.co/bigblue/e07fec9c-9b09-4bbe-aa16-4cb7b8c0bd78

## Job description

📍 Paris | Full-time | Fluent  🇫🇷 & 🇬🇧

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 200+ employees across Paris, Madrid, Berlin and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigor of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you’re in the right place.

## About the role 🚀

The Ops Excellence team is Bigblue's engine for operational standards, continuous improvement and network performance. As we target 60%+ YoY volume growth in 2027, we're expanding the team's scope — and adding a senior leader who can take on the programs that require the most experience and cross-functional reach.

As Ops Excellence Lead, you will own three of the highest-impact workstreams in the team:

- Building and running Bigblue's first network capacity planning and S&OP program
- Driving SLA excellence across the warehouse network (Happy Orders and Happy Inbounds to 95%)
- Leading large cross-functional programs — from training standardization to complex merchant turnarounds

This is a high-ownership, high-visibility individual contributor role, reporting to the Head of Ops Excellence, with direct exposure to the CEO and Business Development leadership. You will lead through influence across Warehouse Ops (internal & external), Product & Tech, Acquisition, Merchant and Finance.

Why join Bigblue?

💼 Outsized scope from day one — you'll design programs that don't fully exist yet, not inherit a mature function.

🚀 Fast-growing scale-up with a well-funded roadmap and bold ambitions.

🌍 Pan-European scope — working across warehouses in France, Spain, the UK, and Italy.

📈 Career trajectory — this IC role is designed to evolve toward people management as the team scales in 2027.

🍱 10€ meal voucher per worked day (55% paid by Bigblue).

🧘 ClassPass membership for fitness & wellness.

🖥️ MacBook or your preferred setup to do your best work.

🩺 100% health insurance coverage with Benefiz.

💙 Founders-led company where operations are truly core to the mission.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many "boxes" you tick on the job description, if you have the energy and passion to help shape Bigblue's entrepreneurial adventure, APPLY.

## About Bigblue

## Company Overview
- **One-liner**: Bigblue is a commerce operations platform that provides e-commerce and retail brands with end-to-end logistics, including warehousing, order fulfillment, branded delivery experiences, and real-time inventory intelligence.
- **Entity Type**: Private (Series A)
- **Headquarters**: Paris, France
- **Founded**: 2018
- **Founders**: Tim Dumain (Co-Founder & CEO), Mathias Griffe (Co-Founder & co-CEO), William Meunier (Co-Founder & co-CEO)

## Core Business
- **Primary industry/industries**: E-commerce logistics, supply chain, fulfillment (3PL with integrated technology)
- **Target customers**: B2B – D2C brands, retail brands, and wholesalers; primarily mid-market to enterprise (500–150,000 orders/month)
- **Mission or purpose statement**: "We enable e-commerce brands to turn their logistics into a growth lever by providing their customers with a unique delivery experience." (from careers page)

## Products & Services
- **Fulfillment Services**: Pick, pack, and ship D2C and B2B orders across Europe from nine warehouses in France, Spain, UK, and Germany. Supports cross-border shipping, customs clearance, and sustainable last-mile options. [bigblue.co](https://www.bigblue.co/)
- **Bigblue App (Software Layer)**: A proprietary WMS/TMS that gives merchants real-time visibility and control over inventory, orders, tracking, and performance. Includes AI-powered inventory management, order management, and business intelligence dashboards. [bigblue.co](https://www.bigblue.co/)
- **Branded Customer Experience Modules**:
  - **Delivery**: Promised delivery dates, branded tracking portal (cuts "Where's my order?" tickets by 50%), local carrier selection.
  - **Returns**: Self-service returns portal offering exchange, store credit, or refund; brands recover up to €39 in LTV per return.
  - **Conversion**: Fast Tags showing exact arrival dates on product pages to boost conversion. [bigblue.co](https://www.bigblue.co/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total Funding – $18.6M (USD) across 5 rounds; Annual Revenue – $5M (USD) per LinkedIn estimate
- **Notable Investors/Partners**:
  - Series A (2022): Led by LVP and Runa Capital ($15M)
  - Seed Round (2020): Led by Samaipata ($3.6M)
  - Other investors include Convertible Note and Non-Equity Assistance rounds. [linkedin.com](https://www.linkedin.com/company/bigblue-co/)
- **Growth Signals**:
  - 24M orders fulfilled from warehouses in 2025
  - 600+ leading brands served (including Scuffers, SVR, Cabaïa, Aigle, Tupperware, MUJI, Greenweez)
  - 9 fulfillment centers across Europe (France, Spain, UK, Germany)
  - Headcount grew 28.5% YoY to 161 employees (as of latest LinkedIn data)
  - 42 active job postings (+90.9% YoY)

## Competitive Advantages
- **Technology + Operations Integration**: Unlike traditional 3PLs, Bigblue combines a proprietary software layer (WMS, TMS, merchant app, customer-facing features) with physical fulfillment, enabling lean teams to achieve operational excellence and scale personalization.
- **Branded Post-Purchase Experience**: Customizable tracking, packaging, and returns portal that extend brand identity into logistics, increasing customer loyalty and repeat purchases.
- **European Warehouse Network**: Nine strategically located warehouses with cross-border shipping and customs expertise, allowing brands to enter new markets without logistics headaches.
- **Sustainability Focus**: Offers plastic-free packaging, carbon-neutral delivery options, and an Ecocert BIO-certified fulfillment centre. [bigblue.co](https://www.bigblue.co/)

## Strategic Focus
- **European Expansion**: Already present in France, Spain, UK, and Germany; plans to continue scaling warehouse network and cross-border capabilities.
- **Product Innovation**: AI-driven inventory management, automated operational flows, and business intelligence tools to reduce manual work for merchants.
- **Sustainability**: Integrating eco-friendly solutions into operations and office life, as highlighted in their manifesto.
- **Talent Growth**: Aggressive hiring (+90.9% YoY job postings) to support rapid order volume growth (24M orders in 2025).

## Why Work Here
- **Culture**: Inclusive, ego-free environment emphasizing fairness, merit, and continuous innovation. Values include "dream big and act fast" and "striving for excellence." [bigblue.co/careers](https://www.bigblue.co/careers)
- **Remote/Hybrid Policy**: Hybrid model – two remote days per week, plus an additional remote week per quarter. Regular off-sites and team events.
- **Perks**:
  - **Stock options** for all employees ("All shareholders" program)
  - **Transparent salary grid** to eliminate gender/ethnic pay gaps
  - **Full health coverage** (100% covered by Bigblue)
  - **Team lunches** and quality time together
- **Engineering & Tech Culture**: Strong emphasis on innovation, user-friendly scalable product, and clear communication. Tech team makes up ~4% of workforce but is growing.
- **Diversity & Inclusion**: Committed to fostering a safe space where fairness, communication, growth, and positivity prevail. Publishes Egapro Index (gender equality index). [bigblue.co/careers](https://www.bigblue.co/careers)
- **Locations**: On-site roles in Paris (HQ) and Guadalajara, Spain; remote options available.

## Sources
1. [bigblue.co](https://www.bigblue.co/)
2. [bigblue.co/careers](https://www.bigblue.co/careers)
3. [linkedin.com/company/bigblue-co](https://www.linkedin.com/company/bigblue-co/)
4. [jobs.lever.co/bigblue](https://jobs.lever.co/bigblue)

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