---
title: 'Order Management Analyst, OTC at LaunchDarkly'
canonical: 'https://feeny.ai/job/order-management-analyst-otc-launchdarkly-ireland-n121atk1s8fx'
type: 'job'
last_seen: '2026-09-11'
---

# Order Management Analyst, OTC at LaunchDarkly

- **Company:** LaunchDarkly
- **Location:** Ireland
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/launchdarkly/jobs/7989193003

## Job description

About the Job:

As the Order Management Specialist, you will ensure that system inputs are complete and accurate, orders are processed in a timely manner, work with the Deal Desk and Internal Systems team to resolve issues, and ensure accounts are provisioned. You will have excellent attention to detail, solve problems, and ability to multi task.

Responsibilities:

Order & Opportunity Review

- Review opportunities in Salesforce to ensure completeness and accuracy prior to downstream processing into NetSuite, validating pricing, product/SKU alignment, contract terms, and required fields.
- Review Annual Recurring Revenue (ARR) on opportunities to confirm accuracy and alignment with contract terms and pricing before deals proceed through the order-to-cash cycle.
- Create and monitor indirect sales orders via AWS Marketplace. Work with AWS Support to resolve any offer issues or errors.
- Identify, troubleshoot, and resolve data discrepancies or missing information before orders progress through the order-to-cash cycle.
- Serve as a quality checkpoint between deal closure and financial system entry, minimizing rework and downstream billing errors.

Provisioning & Deal Documentation

- Review and approve provisioning details to ensure customer setup aligns with the terms of the executed agreement.
- Partner with Sales, Customer Success, and Deal Management to confirm that all required documentation (order forms, amendments, approvals, contracts) is complete, accurate, and obtained prior to processing.
- Act as a point of escalation for missing or inconsistent deal documentation, coordinating resolution across stakeholders.

Systems & CPQ Administration

- Work closely with the internal systems/IT team to ensure Salesforce CPQ configurations (pricing rules, product bundles, approval workflows) remain accurate and up to date.
- Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes, flagging issues that could impact order accuracy or revenue processing.
- Contribute to continuous improvement of order-to-cash tools, workflows, and controls.

Revenue Recognition & Compliance

- Apply a working understanding of ASC 606 principles when reviewing deal structures, contract terms, and provisioning to flag potential revenue recognition considerations.
- Support Finance/Accounting during month-end and quarter-end close by ensuring orders and documentation are audit-ready.
- Help maintain internal controls around deal review, approval, and order processing.

Cross-Functional Partnership

- Act as a trusted liaison between Sales, Customer Success, Deal Management, Finance, and Systems teams to keep the order-to-cash process moving efficiently.
- Provide guidance and training to Sales and Customer Success on Salesforce, CPQ, and documentation requirements.
- Report on order accuracy, cycle times, and recurring issues, and recommend process improvements.

Qualifications:

- Bachelor's degree in Business, Finance, Accounting, or related field, or equivalent practical experience.
- 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in a B2B SaaS environment.
- Hands-on experience with Salesforce and Salesforce CPQ (or other CPQ systems); experience with NetSuite and AWS Marketplace strongly preferred
- Working understanding of ASC 606 revenue recognition principles as they apply to SaaS/subscription contracts.
- Strong attention to detail and comfort working with high volumes of orders, especially during month-end/quarter-end close.
- Excellent cross-functional communication skills, with proven ability to partner effectively with Sales, Customer Success, Deal Management, Finance, and IT/Systems teams.
- Analytical mindset with strong Excel skills; experience with reporting/dashboard tools (e.g., Tableau) a plus.
- Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment.

## Nice to Have

- Experience supporting Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows.
- Familiarity with contract lifecycle management (CLM) tools (e.g., Ironclad, DocuSign CLM).
- Prior experience contributing to systems testing, UAT, or process documentation for order management tools.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Do you need a disability accommodation?

Fill out this [accommodations request form](https://docs.google.com/forms/d/e/1FAIpQLSdYb_7upYMtdRVXzvXGHGfQw0pU2FNma-6Rwp-I6NjKm7SYNw/viewform) and someone from our People Operations team will contact you for assistance.

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from [@LaunchDarkly](https://launchdarkly.slack.com/team/UKEE4GBS6).com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit [Careers | LaunchDarkly](https://launchdarkly.com/careers/)  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

## About LaunchDarkly

## Company Overview
- **One-liner**: LaunchDarkly provides a runtime control layer for AI-era software development, enabling teams to release features safely, experiment in production, and govern AI agents.
- **Entity Type**: Private (venture-backed, Series D+) with investors including Redpoint, Threshold Ventures, and Benchmark.
- **Headquarters**: Oakland, California, USA (with additional offices in London, UK; Bangalore and Mumbai, India)
- **Founded**: 2014
- **Founders**: Edith Harbaugh (CEO/Executive Chair) and John Kodumal (CTO)

## Core Business
- **Primary industry**: Feature management / software tooling / developer infrastructure
- **Target customers**: B2B, serving both large enterprises (25% of Fortune 500) and small startups; teams in engineering, product, marketing, and business operations.
- **Mission or purpose**: “Making software releases boring since 2014” and “creating a world in which every AI-powered release is safe and unceremonious.”

## Products & Services
- **Feature Flags (CodeControl)**: Wrap new or risky code in flags to enable progressive rollouts, automated rollbacks, and instant remediation — without redeploying.
- **Experimentation (A/B/n testing, multi-armed bandits)**: Run online experiments on code and agents to optimize performance based on real-world results.
- **Observability (Guardian Monitoring, Error Monitoring, Logs & Traces, Session Replay)**: Monitor feature behavior and auto-remediate issues.
- **AgentControl**: Govern, observe, and steer AI agents in production — including adaptive triggers, progressive rollouts, agent observability, custom judges, and LLM playground.
- **AI Insights & Prompt Management**: Test prompts/models in production, dynamically route traffic to best options, and manage prompt snippets.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (last reported Series D in 2021 was at a ~$3 billion valuation per industry sources; not confirmed in provided materials)
- **Key Metric**: Total Funding – not disclosed in provided sources. Annual Revenue – not publicly available. Proxy: 5,500+ customers, 45 trillion feature flags evaluated daily.
- **Notable Investors/Partners**: Board members include Scott Raney (Redpoint), Josh Stein (Threshold Ventures), and Jonathan Heiliger (Benchmark); listed on Forbes Cloud 100 for six consecutive years.
- **Growth Signals**: >570 employees and growing; 25% of Fortune 500 are customers; expansion into AI agent control (AgentControl product); remote-first hiring globally.

## Competitive Advantages
- **#1 in Feature Management** for three years running (as claimed on website).
- **Massive scale**: 45 trillion feature flags evaluated daily, providing unmatched performance and reliability.
- **Integrated platform** combining feature flags, experimentation, observability, and AI agent governance in one runtime control layer — reducing tool sprawl.
- **Strong brand trust** among 5,500+ customers, including many Fortune 500 enterprises.

## Strategic Focus
- **Lead the AI transformation**: Apply runtime control principles to AI agents and LLM-powered features (AgentControl, LLM Playground, custom judges).
- **Enable self-healing systems**: Automatically detect and remediate failing code or misbehaving agents without human intervention.
- **Continue expanding experimentation** and observability capabilities to help teams continuously optimize.

## Why Work Here
- **Culture**: “Humble, open, collaborative, respectful and kind” – as stated on the careers page. Equal opportunity and affirmative action employer.
- **Remote/hybrid policy**: Many engineering roles are fully remote (US, India, other locations). Some roles like IT are hybrid in Oakland or Bangalore/Mumbai.
- **Work environment**: High-growth (570+ employees) with significant investment in engineering (multiple engineering teams: Core, Measure, Release, AI, etc.).
- **Notable perks**: Pay transparency policy (disclosure of compensation upon request), commitment to diversity, and formal accommodation process. The company is a federal contractor, so it adheres to strict non-discrimination and pay disclosure rules.
- **Engineering focus**: Opportunity to work on cutting-edge problems in feature management, experimentation, and AI governance at massive scale.

## Sources
1. [LaunchDarkly Website](https://launchdarkly.com/) – Main product description, company overview, stats
2. [LaunchDarkly About Us](https://launchdarkly.com/about-us/) – Founding story, leadership team, investors, office locations
3. [LaunchDarkly Careers](https://launchdarkly.com/careers/) – Culture, equal opportunity statement, pay transparency policy
4. [Greenhouse Job Board](https://job-boards.greenhouse.io/launchdarkly/jobs/7738584003) – Open positions, remote/hybrid details, team structure
5. [LinkedIn Company Page](https://www.linkedin.com/company/launchdarkly) – Company description, employee count

## Other roles at LaunchDarkly

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- [Accounts Payable & Expense Specialist](https://feeny.ai/job/accounts-payable-expense-specialist-launchdarkly-india-2nzty3qayw83) — India
- [Senior International Accountant](https://feeny.ai/job/senior-international-accountant-launchdarkly-india-212d764mn1d6) — India
- [Associate Collections Specialist](https://feeny.ai/job/associate-collections-specialist-launchdarkly-india-275mkjje515g) — India
- [Order Management Analyst, OTC](https://feeny.ai/job/order-management-analyst-otc-launchdarkly-india-j6zgb3qvg4xr) — India
- [Full Stack Engineer, Observability](https://feeny.ai/job/full-stack-engineer-observability-launchdarkly-united-states-4y5xrg3xq7w7) — United States
- [VP, Americas](https://feeny.ai/job/vp-americas-launchdarkly-united-states-e1nyqrxj0jkm) — United States
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- [Senior Solutions Engineer - West](https://feeny.ai/job/senior-solutions-engineer-west-launchdarkly-us-west-tkbx4ztgg882) — US West