---
title: 'Order Management & Billing Lead — Cloud Marketplaces & Partnerships at OpenAI'
canonical: 'https://feeny.ai/job/order-management-billing-lead-cloud-marketplaces-partnerships-openai-san-xzy34jm33xmy'
type: 'job'
last_seen: '2026-09-10'
---

# Order Management & Billing Lead — Cloud Marketplaces & Partnerships at OpenAI

- **Company:** [OpenAI](https://feeny.ai/companies/openai)
- **Location:** San Francisco, CA
- **Compensation:** $185k–$205k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/openai/1e28e1f0-2580-46d9-b5ba-55c77d706f81

## Job description

## About the Team

OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application — ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity.

## About the Role

We are looking for a senior, hands-on operator to own Order Management and Billing execution across OpenAI’s cloud marketplace and partner ecosystem, including platforms such as AWS, GCP, Oracle Cloud, GovCloud, and future channels. This senior individual contributor role will translate partner requirements into scalable workflows and ensure launch readiness, accurate billing, and reliable daily execution. As a senior individual contributor within the Cloud Marketplaces team, you will own the end-to-end order-to-invoice lifecycle for your assigned portfolio. You will ensure that private offers, commercial terms, provisioning, pricing, usage, billing data, credits, settlements, and partner-specific reporting flow through our systems accurately, on time, and with audit-ready controls. You will implement and continuously improve the common cloud marketplace operating model, lead cross-functional execution for your assigned portfolio, and surface risks, requirements, and improvement opportunities. You will partner across Revenue Systems, Product, Engineering, GTM, Finance, Partner Operations, and external marketplace stakeholders. This role is critical to building the operational backbone for OpenAI’s expansion across cloud marketplaces and government-cloud channels. You will combine deep operational judgment with process and control execution, automation, clear communication, and hands-on problem solving to improve billing reliability, partner experience, customer outcomes, and financial integrity at scale. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will:

- Own end-to-end daily Order Management and Billing performance for an assigned cloud marketplace or partner portfolio, including AWS, GCP, Oracle Cloud, GovCloud, or future channels, spanning order intake, usage ingestion, reconciliation, validation, invoicing, credits, settlements, exceptions, and partner reporting.
- Implement and continuously improve the common cloud marketplace operating model, including workflows, service levels, controls, escalation paths, capacity requirements, and readiness standards for the assigned portfolio.
- Lead operational readiness and user acceptance testing for new or expanded cloud marketplace, partner, or GovCloud capabilities, translating commercial and technical requirements into executable workflows, system requirements, controls, and measurable launch criteria.
- Serve as the Finance and OTC operational DRI for the assigned portfolio, resolving billing discrepancies, reporting gaps, settlement variances, and customer- or partner-impacting issues while escalating cross-portfolio risks and decisions through the appropriate leadership and governance channels.
- Execute and improve reconciliation, completeness, and exception-management processes across partner pricing, usage, credits, discounts, invoices, settlements, and reporting obligations.
- Govern BPO execution for the assigned portfolio through clear service levels, SOPs, enablement, quality controls, capacity planning, performance monitoring, and escalation management.
- Identify and implement process, system, AI, and automation improvements that increase touchless processing, reduce rework, and identify discrepancies before they create billing, revenue, partner, or customer impact.
- Partner with Revenue Systems, Product, Engineering, GTM, Legal, Deal Desk, Finance, and Partner Operations to ensure commercial, provisioning, ERP, billing, and marketplace requirements are addressed upstream.
- Own month-end close execution for the assigned portfolio, ensuring order, pricing, usage, billing, partner transaction, and settlement data are complete, reconciled, reviewed, and supported; escalate risks and provide timely close status and sign-off inputs.
- Monitor and report portfolio performance across billing accuracy, automation, cycle time, backlog, service levels, exceptions, close readiness, partner escalations, BPO quality, control performance, and throughput; use insights to drive corrective action and continuous improvement.
- Maintain durable operating documentation—including SOPs, playbooks, runbooks, controls, and training—and contribute portfolio insights to broader governance and operating-model improvements.

You might thrive in this role if you have:

- 8+ years of progressive experience in Billing Operations, Order Management, partner billing, cloud marketplace operations, or complex usage-based billing environments.
- Experience with one or more cloud marketplaces, partner-billing models, or comparable ecosystems; experience across every platform is not required. Relevant experience may include usage-based pricing, private offers, credits, invoicing, reconciliations, settlements, reporting, or exception management.
- A demonstrated record of owning complex, cross-functional launches from requirements and UAT through implementation, stabilization, and measurable operational outcomes.
- The ability to make sound risk-based decisions, drive execution, and influence stakeholders across Finance, Product, Engineering, GTM, Legal, and external partner organizations.
- Hands-on experience with CPQ, ERP, billing, and data platforms such as Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, or comparable systems.
- Experience designing and governing scaled delivery through BPO or offshore teams, including service levels, enablement, capacity planning, quality assurance, and escalation management.
- Strong command of operational controls, month-end reconciliations, data completeness, audit readiness, and the financial risks created by upstream or downstream process failures.
- Exceptional analytical and executive communication skills, with the ability to navigate ambiguity, simplify complex issues, manage competing priorities, and remain hands-on when the business requires it.

## About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf). Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through [this form](https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA). No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this [link](https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241). [OpenAI Global Applicant Privacy Policy](https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf) At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

## About OpenAI

## Company Overview
- **One-liner**: OpenAI is an AI research and deployment company with a mission to ensure that artificial general intelligence (AGI) benefits all of humanity.
- **Entity Type**: Private – structured as a nonprofit parent (OpenAI Foundation) governing a for-profit public benefit corporation (OpenAI Group). The company has confidentially submitted a draft S-1 registration statement to the SEC, signaling a potential future IPO.
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2015
- **Founders**: Sam Altman, Greg Brockman, Ilya Sutskever, John Schulman, Wojciech Zaremba, and others

## Core Business
- **Primary industry**: Artificial intelligence research and deployment
- **Target customers**: B2B (enterprises via API and platform), B2C (ChatGPT users), and developers (API, open-source models)
- **Mission**: To ensure that artificial general intelligence (AGI) – AI systems that are generally smarter than humans – benefits all of humanity.

## Products & Services
- **[ChatGPT](https://openai.com/chatgpt)**: Conversational AI assistant available via web and mobile, used by consumers and integrated into enterprise workflows.
- **[GPT-4 API](https://openai.com/product)**: Large language model accessed via API for developers to build AI-powered applications (text generation, summarization, code assistance, etc.).
- **[DALL-E](https://openai.com/dall-e-3)**: Image generation model that creates images from natural language descriptions.
- **[Whisper](https://openai.com/research/whisper)**: Open-source speech recognition system.
- **[OpenAI Agents](https://openai.com/)**: Emerging product category focused on autonomous AI agents that can perform tasks on behalf of users (announced June 2026).

## Market Standing
- **Valuation**: Not publicly disclosed in the provided sources. Widely reported in the press at ~$300 billion as of early 2026 (post-funding round), but this figure is not confirmed by OpenAI’s official materials.
- **Key Metric**: Total funding exceeds $13 billion from Microsoft and other investors. The company has also confidentially filed a draft S-1 with the SEC (see [openai.com](https://openai.com/) – “Confidential submission of draft S-1”).
- **Notable Investors/Partners**: Microsoft (strategic partner and largest investor), with additional participation from Thrive Capital, Sequoia Capital, Andreessen Horowitz, and others.
- **Growth Signals**: Active hiring with 721 open roles posted; expansion into agent-based products; confidential IPO filing; continued deployment of frontier models.

## Competitive Advantages
- **First-mover & brand recognition**: ChatGPT became the fastest-growing consumer app in history, establishing OpenAI as the household name in generative AI.
- **Research leadership**: Consistently publishes cutting-edge research (GPT-4, DALL-E 3, Whisper, etc.) and attracts top AI talent.
- **Compute & infrastructure**: Exclusive partnership with Microsoft provides massive cloud computing resources (Azure) for training and inference.
- **Unique governance structure**: The nonprofit parent ensures mission alignment (AGI benefiting humanity) while the for-profit arm can raise capital and scale products.

## Strategic Focus
- **Safe AGI development**: Continued emphasis on safety research, alignment, and responsible deployment (e.g., safety systems, model provenance).
- **Enterprise expansion**: Growing ChatGPT Enterprise and API offerings for businesses.
- **Agentic AI**: Building autonomous agents that can “transform work” (announced June 2026).
- **IPO preparation**: Confidential S-1 filing indicates intent to go public, which will require increased financial transparency and governance maturity.

## Why Work Here
- **Culture & values**: OpenAI’s stated values include “Humanity first,” “Act with humility,” “Feel the AGI,” and “Ship joy.” Operating principles emphasize agency, creativity, rapid iteration, and intense focus.
- **Benefits**: Competitive health insurance, mental healthcare support, 24-week paid birth-parent leave (plus 20 weeks for other parents), generous PTO, annual learning & development stipend, daily meals (breakfast, lunch, dinner), and a domestic conference budget.
- **Work environment**: Hybrid/office-based (San Francisco headquarters). The company offers a residency program for researchers and engineers transitioning into AI.
- **Impact**: Employees work directly on frontier AI models that shape the industry and society. The mission-driven nature attracts talent passionate about AGI’s societal implications.

## Sources
1. [OpenAI About Page](https://openai.com/about/)
2. [OpenAI Careers Page](https://openai.com/careers/)
3. [OpenAI Job Search](https://openai.com/careers/search)
4. [OpenAI Homepage](https://openai.com/)

## Other roles at OpenAI

- [Account Director, Digital Natives](https://feeny.ai/job/account-director-digital-natives-openai-delhi-w85camznm9da) — Delhi, India
- [Product Designer, Youth](https://feeny.ai/job/product-designer-youth-openai-san-francisco-y2ejwx2gxsn1) — San Francisco, CA
- [Senior Manager, EHS - Robotics](https://feeny.ai/job/senior-manager-ehs-robotics-openai-san-francisco-562ppxrm3e6n) — San Francisco, CA
- [Hardware Strategic Sourcing Manager, Optics](https://feeny.ai/job/hardware-strategic-sourcing-manager-optics-openai-san-francisco-vrghp3x83twa) — San Francisco, CA
- [Research Program Manager, Governance](https://feeny.ai/job/research-program-manager-governance-openai-san-francisco-t9jpag8tgexs) — San Francisco, CA
- [Partnerships Operations Lead, OAI for Government](https://feeny.ai/job/partnerships-operations-lead-oai-for-government-openai-washington-vzejrcam99mr) — Washington, DC
- [Technical Program Manager, Manufacturing Operations](https://feeny.ai/job/technical-program-manager-manufacturing-operations-openai-singapore-2px9t2t2dyvy) — Singapore
- [Creative Director, Copy](https://feeny.ai/job/creative-director-copy-openai-new-york-jd7jgsad5xr4) — New York, NY
- [Engineering Manager, ChatGPT Search Infrastructure](https://feeny.ai/job/engineering-manager-chatgpt-search-infrastructure-openai-san-francisco-hh32vszf6wmn) — San Francisco, CA
- [Physical Design Engineer, Forward Deployed Engineering](https://feeny.ai/job/physical-design-engineer-forward-deployed-engineering-openai-san-francisco-qqh4c31zzvj5) — San Francisco, CA