--- title: 'Order Management Operations & Transformation Lead (12-month contract) at Scandit' canonical: 'https://feeny.ai/job/order-management-operations-transformation-lead-12-month-contract-scandit-warsaw-wr93w3h1p6hq' type: 'job' last_seen: '2026-09-11' --- # Order Management Operations & Transformation Lead (12-month contract) at Scandit - **Company:** Scandit - **Location:** Warsaw, Poland - **Work type:** remote - **Posted:** 2026-07-09 - **Last confirmed live:** 2026-09-11 - **Apply:** https://www.scandit.com/careers/job-description/?gh_jid=8053083 ## Job description Order Management Operations & Transformation Lead (12-month contract) Scandit POLAND Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level. ## Your opportunity Scandit is looking for an Order Management Operations & Transformation Lead to join the Order to Cash team This is a senior, hands-on individual contributor role combining ownership of complex SaaS bookings with responsibility for transforming and scaling the booking process. The role does not have direct people management responsibility, but will provide functional leadership, guidance, and mentoring across Order Management. The position is suitable for an experienced SaaS Order Management specialist ready to step into a Lead role, as well as a Manager-level professional interested in a hands-on transformation and project role. The role will lead booking process improvements, establish clear controls and operating standards, provide guidance on complex and non-standard deals, and drive automation across Order Management. It will also act as a key operational bridge between Order Management and other Finance and Commercial functions, ensuring booking data is accurate, consistent, and supports downstream reporting and processes. We are looking for someone with strong SaaS booking experience and hands-on Salesforce expertise who can combine operational knowledge with process transformation and systems thinking. Experience with NetSuite, automation, and AI tools is an advantage. ## What You Will Do Complex Deal Booking & Guidance - Act as the senior escalation point for complex and non-standard SaaS bookings, including amendments, co-terms, upgrades, downsells, multi-year agreements, multi-element arrangements and other non-standard structures - Review contractual terms and translate them into accurate booking requirements and system entries - Partner with Deal Desk, Sales, Legal and Revenue to determine the appropriate booking treatment for complex or contested deals - Ensure bookings accurately reflect contractual terms, subscription values and relevant commercial structures - Build and maintain practical booking guidance and decision frameworks so complex scenarios are handled consistently - Provide functional guidance and mentoring to colleagues on complex booking scenarios, policies and system requirements - Provide hands-on booking support during month-end and quarter-end periods when required Booking Process Transformation - Own the transformation of the booking process end to end, redesigning workflows, standardising procedures and closing process and control gaps as the function scales - Define and implement the target-state booking process, including controls, handoffs and approval points across Sales, Deal Desk and Finance - Partner with Order to Cash and commercial stakeholders to improve policies and processes and ensure booking data supports downstream reporting and operational requirements - Design and improve Salesforce workflows supporting the booking lifecycle - Identify opportunities to simplify and automate booking activities and reduce manual data entry - Lead the rollout of process changes, including documentation, testing, training, runbook updates and adoption - Establish clear booking policies, decision frameworks and operating standards to improve consistency and scalability Order Management Operations & Controls - Oversee end-to-end order entry and validation across Salesforce and NetSuite, ensuring accuracy, completeness and compliance with booking policies - Maintain and strengthen data integrity standards across CRM and ERP systems, proactively identifying and resolving data quality issues - Ensure licence key provisioning is accurate and aligned with contractual terms - Serve as a senior point of contact for order-related questions and escalations from Sales, Deal Desk and Finance - Support month-end and quarter-end close, ensuring bookings are processed, reconciled and traceable on time Automation & Continuous Improvement - Lead and support automation initiatives across booking and Order Management processes, from problem identification and requirements definition through testing and implementation - Partner with system and technology teams to translate operational requirements into scalable solutions - Apply AI tools, including Claude or equivalent platforms, to improve order entry, data validation, process documentation and operational workflows - Evaluate and test new tools and approaches that reduce manual effort and improve accuracy - Ensure new processes and automation include appropriate controls and clear ownership ## Who You Are - Minimum six years of experience in order management, or a closely related role within a SaaS or subscription-based company, including exposure to complex or non-standard deal structures - Strong understanding of the SaaS booking lifecycle and the ability to translate contractual and commercial terms into accurate bookings, including amendments, upgrades, co-terms and other contract modifications - Hands-on Salesforce experience, with the ability to manage opportunities, orders, and records, run reports, and maintain data quality independently - Practical knowledge of AI tools such as Claude, or equivalent, with demonstrated ability to apply them to order entry, data management, and process documentation workflows - Demonstrated ability to lead or drive process transformation, including documenting current and future state processes and rolling out change to a wider team - Working understanding of renewals reporting and commission processes, and how booking accuracy affects both - Strong attention to detail and high accuracy when processing structured data across multiple systems simultaneously - Clear and precise written communication in English, with the ability to escalate issues with full context and without ambiguity - Degree in Finance, Business, Economics, Accounting, or a related field, or equivalent practical experience ## Nice to have - Deep familiarity with SaaS business models, subscription billing, and revenue recognition concepts including licence key management - Prior experience leading order-to-cash automation initiatives or system implementation projects - Familiarity with revenue operations, contract management, or Deal Desk processes - Exposure to audit, compliance, or SOX-adjacent financial controls - Experience working with an ERP system, NetSuite experience is a strong advantage The good stuff Here are just some of the reasons why people choose to build their career at Scandit: - We are certified as a “Great Place to Work” in 7 countries! - Smart, people-first culture - Flexible, office, hybrid, or home working - Innovation hackathons - Global team outings - Festive/end-of-year all-company celebrations - Your birthday off - Learning and development opportunities - An attractive individual equity plan in a high-growth company - Top notch tech pack to enable you to do your most productive work - Brand new optimized-for-hybrid working HQ in Zurich, as well as local offices in hotspots London, Tampere, Warsaw, Boston, and Tokyo - As well as specific benefits related to the location you are joining At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. Imagine the What. Build the How. “Everybody is welcome here” - Is a celebrated component of our DNA. At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. All qualified applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We help you capture every opportunity. [www.scandit.com](http://www.scandit.com/) ## #LI-CB1 #finance #Ordermanagement #LI-Remote ## About Scandit ## Company Overview - **One-liner**: Scandit provides a Smart Data Capture platform powered by vision AI that enables enterprises to capture and analyze barcode, ID, and label data from any smart device, turning physical-world data into real-time business decisions. - **Entity Type**: Private (Series D) - **Headquarters**: Zurich, Switzerland (Global HQ: Hardturmstrasse 18, 8005 Zurich) - **Founded**: 2009 - **Founders**: Three researchers from MIT, ETH Zurich, and IBM Research (individual names not publicly listed on the company site) ## Core Business - **Primary industry**: Enterprise Software / Smart Data Capture / Computer Vision - **Target customers**: B2B, primarily large enterprises in retail, logistics, healthcare, air travel, and post/parcel sectors - **Mission or purpose**: "Turn camera input into decision-making" — enabling workers and customers to blend physical and digital worlds with unmatched speed, accuracy, and intelligence. ## Products & Services - **Smart Data Capture SDK & Frameworks**: Software development kits that add barcode, text, or ID scanning to any iOS or Android app in under 5 minutes. Handles 80bn scans annually across low light, damage, distance, and glare conditions. Includes AR guidance and intent detection. - **Scandit Express (turnkey app)**: Pre-built mobile application for rapid deployment of scanning workflows. - **Shelf Intelligence & Execution**: AI-powered planogram and price compliance, expiry management & markdowns, and stock detection to boost on-shelf availability to over 95%. - **Intelligent In-store Picking**: Increases fulfillment capacity by up to 4.6% without additional headcount, optimizing cost per order and service levels using existing labor hours. - **ID Scanning & Validation**: Fast, accurate, and secure ID scanning and validation processed on-device for maximum privacy. ISO 27001 certified. - **Scandit Agent Skills**: Brings 15 years of barcode, label, and ID scanning expertise into coding agents for custom integrations and pre-built components. - **Retail Insights by Vision AI**: Turns visual store data into real-time inventory visibility and prioritized actions, increasing store revenue by up to 2% and cutting waste by up to 40%. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: Total funding of over $273M (Series D led by Warburg Pincus). - **Notable Investors/Partners**: Warburg Pincus (lead investor). Other investors include GV (Google Ventures), NGP Capital, and others from earlier rounds. - **Growth Signals**: - Trusted by over 2,100 customers worldwide. - Active on more than 170 million mobile devices. - Processes over 50 billion scans per year. - Achieved NPS score of +65. - Job postings up +66.7% year-over-year (10 active postings as of mid-2025). - Offices in 7 countries: Switzerland, UK, USA, Finland, Poland, Japan, and Italy. ## Competitive Advantages - **Deep Computer Vision Moat**: Proven at 80bn scans a year with ability to read barcodes in extreme conditions (low light, damage, distance, glare) — a 15-year R&D head start. - **On-Device Processing**: All ID scanning and validation happens on-device (ISO 27001 certified), ensuring maximum privacy and offline capability. - **Platform Agnostic**: Works on any smart device (smartphones, handhelds, fixed cameras, drones) — no proprietary hardware lock-in. - **End-to-End Solution**: From SDKs and turnkey apps to shelf intelligence and retail insights, covering both data capture and actionable analytics. - **Enterprise-Grade Support**: Includes trials, solution design, integration, and customer success support in the standard offering. ## Strategic Focus - **Expanding Retail Intelligence**: Moving beyond barcode scanning into AI-driven shelf monitoring, planogram compliance, and waste reduction — targeting grocers, convenience stores, pharmacies, and DIY. - **Supply Chain & Logistics Optimization**: Deepening capabilities in in-store picking and fulfillment to boost capacity without headcount increases. - **Global Scale**: Growing office footprint (recent additions in Poland, Italy) and customer base (2,100+ customers) across retail, logistics, healthcare, and air travel. - **Developer Ecosystem**: Launching "Scandit Agent Skills" to embed scanning expertise into coding agents, lowering integration barriers for new customers. ## Why Work Here - **Culture & Values**: Emphasizes innovation, pioneer spirit, team spirit, dedication, getting things done, and having fun. Described as "human, warm, and collaborative." - **Work Model**: Flexible — "Work at home, at the office or hybrid." - **Global Team**: Employees across 5 continents with memorable global gatherings (e.g., 2024 global team outing in Croatia). - **Recognition**: Certified "Great Place to Work" in 7 countries: Switzerland, UK, USA, Spain, Finland, Poland, and Italy. - **Engineering Culture**: Strong emphasis on big brains having freedom to think, innovation hackathons, and collaboration with brilliant minds. Alumni go to top tech companies (Amazon, Google, Meta, Apple). - **Perks**: "Share in our success" culture, legendary team outings, and a space to stretch yourself. ## Sources 1. [scandit.com](https://www.scandit.com/) 2. [scandit.com/company](https://www.scandit.com/company/) 3. [scandit.com/careers](https://www.scandit.com/careers/) 4. 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