---
title: 'Outcomes-Based Care Manager at CentralReach'
canonical: 'https://feeny.ai/job/outcomes-based-care-manager-centralreach-united-states-pc0dfrh3v40v'
type: 'job'
last_seen: '2026-11-05'
---

# Outcomes-Based Care Manager at CentralReach

- **Company:** CentralReach
- **Location:** United States
- **Compensation:** $130k–$150k
- **Work type:** remote
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/centralreach/jobs/4470716009

## Job description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

The Outcomes-Based Care Manager is a customer-facing clinical expert who helps provider organizations shift from measuring care by hours delivered to measuring it by outcomes achieved. You will work directly with customer clinical and executive leaders to implement outcomes frameworks, interpret progress data, and build the evidence that supports value-based and outcomes-linked payer relationships. You will use CentralReach's platform and AI-enabled tools to make that work scalable, and you will bring what you learn from the field back to our Clinical and Product teams. This is an individual contributor role reporting to the VP, Payor Strategy and Network Development.

## Key Responsibilities

Customer Advisory and Engagement

- Serve as the clinical outcomes expert for assigned customers, advising clinical directors, operations leaders, and executives on adopting outcomes-based care models
- Lead outcomes-focused onboarding, implementation, and optimization engagements, including discovery sessions, workshops, and recurring business reviews
- Assess each customer's current data practices and outcomes maturity, then build a practical roadmap to close the gaps
- Deliver training and best-practice guidance that helps clinical teams apply outcomes measurement in daily workflows

Outcomes Measurement and Clinical Insight

- Apply standardized outcome measures and benchmarks across ABA and IDD service lines, adapting them to each customer's population and payer mix
- Review customer treatment progress trends, flag at-risk caseloads, and recommend data-informed adjustments to care approaches
- Help customers configure CentralReach reporting and dashboards so they reflect clinically sound outcomes methodology

Payer and Stakeholder Readiness

- Help customers build outcomes reports and narratives for payers, funders, and families
- Advise on preparing for value-based and outcomes-linked arrangements, including the quality metrics payers are likely to ask for
- Stay current on payer expectations, quality measures, and regulatory developments in autism and IDD care

AI-Enabled Care and Continuous Improvement

- Coach customers on using AI-enabled features responsibly for analysis, documentation, and insight generation, always grounded in clinical judgment and ethical oversight
- Capture customer feedback and field insights and share them with Product, Clinical, and Data teams to shape the roadmap
- Contribute to reusable assets such as playbooks, templates, and case studies so outcomes expertise scales beyond one-to-one engagements

Cross-Functional Collaboration

- Partner with Customer Success, Sales, Product, and Data teams to align outcomes work with customer goals and clinical integrity
- Support pre-sales and renewal conversations with clinical credibility, and represent CentralReach in webinars, conferences, and thought leadership as appropriate

## Qualifications

Required

- Active BCBA certification in good standing, or an equivalent clinical credential in autism/IDD care
- [4+] years of clinical experience in ABA or IDD services, including supervisory, clinical leadership, or quality-focused work
- Experience advising, training, or consulting with external clients or stakeholders
- Strong understanding of clinical data collection, progress monitoring, and how treatment data translates to outcomes
- Ability to interpret data and communicate findings clearly to both clinical and executive audiences
- Comfort with software platforms and data tools, and curiosity about applying AI to clinical and operational work
- Ability to manage multiple customer engagements independently

## Preferred

- Experience with value-based care, outcomes-based contracting, or payer quality programs
- Familiarity with CentralReach or comparable practice management and EHR platforms
- Background in program evaluation, quality improvement, or clinical analytics
- Experience in a customer-facing role at a software or health tech company
- Experience presenting at conferences or to executive audiences

Core Competencies

- Clinical credibility and sound ethical judgment
- Consultative, relationship-building approach with customers
- Analytical thinking and data fluency
- Clear written and verbal communication, including executive presence
- Cross-functional collaboration
- Adaptability and a continuous-improvement mindset, including openness to AI-enabled ways of working

Base Salary Range $130,000—$150,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at [centralreach.com/careers](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcentralreach.com%2Fcareers%2F&data=05%7C02%7Cjamie.madarasz%40centralreach.com%7Cb7b1c0d4e2354127669a08dda36f3df3%7C515bdea7d91847b3b73f5700d21635ec%7C0%7C0%7C638846420463140236%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=WNerHqhY5w8%2Fh6TrRUbAh6uyPQJS8ymWAWaKuyJfaHo%3D&reserved=0).

Protecting your information is important to us.  Please take a moment to review our Notice of Privacy Practices for Job Applicants. [Applicant-Privacy-Notice-110725](https://centralreach365.sharepoint.com/:b:/s/ApplicantPrivacyNotice/IQBl-WqOdm5oQI9tZ2avE2_7AYJGJ5xXuv-ubvZ989Cf9tk?e=KdZc3m) to understand how we collect, use, store, and protect your personal information during the recruitment process.

## About CentralReach

## Company Overview
- **One-liner**: CentralReach provides the #1 AI-powered software platform for autism and intellectual/developmental disability (IDD) care, serving applied behavior analysis (ABA) practices, multidisciplinary clinics, and PreK-12 special education.
- **Entity Type**: Private (funding rounds not publicly disclosed)
- **Headquarters**: Fort Lauderdale, Florida, USA (with a second office in Holmdel, New Jersey)
- **Founded**: 2012
- **Founders**: A practicing Board Certified Behavior Analyst (BCBA) – name not publicly disclosed

## Core Business
- **Primary industry**: Healthcare IT / Autism & IDD Care Software
- **Target customers**: B2B – ABA therapy providers, multidisciplinary practices, PreK-12 school districts, and employers who support neurodiverse employees.
- **Mission or purpose statement**: “Unlock potential in autism and IDD care” – to help children and adults diagnosed with autism and related IDDs, and those who serve them, achieve better outcomes and live more independent lives.

## Products & Services
- **CentralReach Platform (All-in-One)** : AI-powered SaaS platform for clinical data collection, scheduling, billing, claims management, and compliance. Includes modules for ABA and multi-disciplinary therapies (speech, occupational therapy).
- **cari™ (AI Assistant)**: An AI layer trained on over a billion data points and 40+ BCBA reviews. Provides real-time assistance for note drafting, claim auditing, and scheduling.
- **ClaimCheckAI®**: Pre-submission claims auditing tool that reduces denials by catching missing or incorrect information.
- **ClaimAcceleratorAI™**: Automates claims checks and intelligently routes clean claims to shorten reimbursement cycles.
- **NoteGuardAI™**: Reviews clinical notes for errors, compliance risks, and completeness before submission.
- **NoteDraftAI™**: Generates real-time first drafts of session notes from session details to save provider time.
- **ScheduleAI®**: Intelligent staff and client scheduling automation that minimizes conflicts and adapts to changing needs.
- **CR BillMax**: Revenue cycle management (RCM) service for billing and collections.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Over 185,000 professionals trust the platform (as of 2025); 400 total employees.
- **Notable Investors/Partners**: Not disclosed (private company)
- **Growth Signals**:
  - Named to Inc. Magazine’s 2025 list of fastest-growing private companies in the Southeast for the 5th time.
  - Named a Top AI Company of 2025 by the Software Report.
  - Named a 2025 Best Place to Work in New Jersey.
  - Won Dual Stevie® Awards in 2025 for People-Focused CEO (Chris Sullens) and AI Technology Breakthrough of the Year (ClaimCheckAI).
  - User base grew from 115,000 (Built In, 2024) to 185,000+ professionals.

## Competitive Advantages
- **Niche focus**: Deep specialization in autism and IDD care, with roots in ABA therapy – a market with high regulatory and compliance demands.
- **AI moat**: Proprietary AI (cari) trained on the largest dataset in the industry (1B+ data points) and refined by clinical experts.
- **Integrated platform**: Combines clinical, scheduling, billing, and claims in one system, reducing the need for multiple vendors.
- **Established trust**: Trusted by 185,000+ professionals and consistently recognized as a top workplace and fastest-growing company.

## Strategic Focus
- **AI-driven automation**: Continued investment in AI features to reduce administrative burden and improve clinical outcomes.
- **Expanding beyond ABA**: Growing platform capabilities to support multidisciplinary therapies (speech, occupational therapy) and special education.
- **Addressing the care gap**: Using technology to scale access to autism and IDD services amid a growing neurodiverse population.

## Why Work Here
- **Culture & Mission**: Mission-driven work with a direct impact on the autism and IDD community. Recognized as a Best Place to Work in NJ and by Built In for culture.
- **Work Model**: Hybrid work environment – remote-first but with offices in Fort Lauderdale, FL, and Holmdel, NJ. Most roles are remote-eligible within the US.
- **Benefits**:
  - Two robust medical plans, low-cost dental/vision, 24/7 Teladoc, pet insurance, EAP
  - 401(k) with strong company match, employer HSA contribution, financial advisor access
  - Generous PTO, paid holidays, extra PTO day for volunteering (CR Cares)
  - Paid parental leave, family medical leave
  - Comprehensive onboarding, career pathing, leadership development, quarterly CR Talks sessions
  - Company charitable match, diversity and inclusion initiatives (mandated unconscious bias training, inclusive hiring)
- **Engineering Culture**: Tech stack includes Ruby on Rails, React, React Native, Angular, Node.js, AWS, Kubernetes, Terraform, SQL. Emphasis on career growth and innovation.

## Sources
1. [CentralReach Careers – Culture & Benefits](https://centralreach.com/careers/)
2. [CentralReach About – Company Overview](https://centralreach.com/about/company/)
3. [CentralReach Homepage – Products & AI](https://centralreach.com/)
4. [CentralReach Job Board – Greenhouse](https://job-boards.greenhouse.io/centralreach/jobs/4147040009)
5. [Built In – CentralReach Perks & Culture](https://builtin.com/company/centralreach?base_route_name=entity.node.canonical&overridden_route_name=entity.node.canonical&page_manager_page=node_view&page_manager_page_variant=node_view-panels_variant-0&page_manager_page_variant_weight=-1)

## Other roles at CentralReach

- [Technical Escalation Manager](https://feeny.ai/job/technical-escalation-manager-centralreach-fort-lauderdale-jez4jzr5xfbs) — Fort Lauderdale, FL
- [Business Systems Automation Engineer](https://feeny.ai/job/business-systems-automation-engineer-centralreach-holmdel-7s6pp65wpazm) — Holmdel, NJ
- [Sr. Director Demand Generation & Marketing Operations](https://feeny.ai/job/sr-director-demand-generation-marketing-operations-centralreach-holmdel-e4ewd4sbks2p) — Holmdel, NJ
- [Senior Sales Engineer, Data Products](https://feeny.ai/job/senior-sales-engineer-data-products-centralreach-united-states-18p1xt2q678f) — United States
- [Configuration Specialist II](https://feeny.ai/job/configuration-specialist-ii-centralreach-fort-lauderdale-florida-united-states-n0sjg89q4trk) — Fort Lauderdale Florida United States Holmdel New Jersey, United States
- [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-centralreach-united-states-jqgcfhpmbg8f) — United States
- [Sr. Communications Manager](https://feeny.ai/job/sr-communications-manager-centralreach-holmdel-37jaa7r5h5gj) — Holmdel, NJ
- [Principal Platform Engineer](https://feeny.ai/job/principal-platform-engineer-centralreach-united-states-n4x2v709jsfz) — United States
- [Clinical ABA Implementation Manager](https://feeny.ai/job/clinical-aba-implementation-manager-centralreach-fort-lauderdale-florida-united-rp550fq8k1bm) — Fort Lauderdale Florida United States Holmdel New Jersey, United States
- [Director, Account Management](https://feeny.ai/job/director-account-management-centralreach-united-states-kj20jwqg1evj) — United States