---
title: 'Outreach Specialist / Care Coordinator - Hampton Roads, Virginia at Waymark'
canonical: 'https://feeny.ai/job/outreach-specialist-care-coordinator-hampton-roads-virginia-waymark-hampton-d8t2g635b1rw'
type: 'job'
last_seen: '2026-09-11'
---

# Outreach Specialist / Care Coordinator - Hampton Roads, Virginia at Waymark

- **Company:** Waymark
- **Location:** Hampton Roads, VA
- **Work type:** hybrid
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/waymark/jobs/4718577005

## Job description

## About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

## Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

- Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
- Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
- Experiment to Improve: We use data to inform decisions and continuously assess our performance.
- Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

## About this role

As an Outreach Specialist/Care Coordinator in the region, you will be Waymark’s frontline presence in and alongside healthcare facilities, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with primary care physician partners. You will work to improve the health of patients from low- income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers.

## Responsibilities

- Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person.
- Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication.
- Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care.
- Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates).
- Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers.
- Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care.
- Accurately document each patient encounter in detail.
- Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care.
- This is a hybrid role, involving remote work from home as well as working within healthcare provider facilities, as needed.

## Minimum Qualifications

- Excellent verbal and written communication skills.
- Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner.
- Highly organized and self-motivated to work independently and manage schedules efficiently.
- Customer service and/or sales experience.
- Experience with Electronic Health Records.
- Experience in a healthcare delivery setting, preferably communicating with medical providers.
- Passion for working with diverse communities in an empathetic, inclusive, and professional manner.
- ​​Friendly, energetic, and enthusiastic personality with a client service orientation.
- Comfort navigating a variety of technology platforms including Google Workspace.
- Reside in Greater Hampton Road, and have regular access to a car to facilitate travel within the Greater Richmond or Hampton Roads region. Travel required within the surrounding counties (up to 30%)
- Must be able to virtually attend a local 3-week-long paid training program as part of your onboarding.

## Preferred Qualifications

- Experience in care coordination, patient outreach or working in an outpatient clinic or doctor’s office.
- Multilingual capabilities.
- Knowledge of managed care / health insurance.
- Knowledge of Richmond and/or Hampton Roads communities and Medicaid populations.

Hiring Range

$23.10/hr - $24.90/hr

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.

Incentive Program: Receive additional compensation through performance-based incentives that align with organizational goals and enhance patient outcomes. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth.

Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. Waymark is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

## About Waymark

## Company Overview
- **One-liner**: Waymark is a public benefit corporation that builds technology-enabled, community-based healthcare clinics to improve outcomes and reduce costs for Medicaid populations.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2019
- **Founders**: Rajaie Batniji, MD, PhD (Co-Founder and CEO) and Sanjay Basu, MD, PhD (Co-Founder and Head of Clinical)

## Core Business
- **Primary industry**: Healthcare IT / Medicaid managed care / Community health
- **Target customers**: B2B; primary customers are health plans (e.g., Aetna, UnitedHealthcare, Sentara Health Plans) and health systems looking to improve care for Medicaid populations
- **Mission/purpose statement**: "Everyone should have access to the healthcare they need." The company succeeds when the communities it serves are healthier.

## Products & Services
- **Waymark Care Platform (AI + Services)**: A proprietary AI platform that combines predictive models (identifying rising-risk patients with ~90% accuracy), clinical decision support, and a patient engagement layer. This is paired with in-person, multidisciplinary care teams (community health workers, pharmacists, therapists, care coordinators) who provide clinical services and social support (food, housing, transportation). It is a technology-enabled clinical service model, not a pure SaaS product.

## Market Standing
- **Total Funding**: $42M in a recent round (including investment from CVS Health). The company was founded in 2019 and is venture-backed.
- **Key Metric**: In a peer-reviewed study published in *NEJM Catalyst* (2024), Waymark demonstrated a **48% reduction in avoidable hospitalizations**, a **20% reduction in avoidable ER visits**, and a **3:1 ROI** (saving $2,347 per member per year) for health plans.
- **Notable Investors/Partners**: Partners include CVS Health (investor), Aetna, UnitedHealthcare, and Sentara Health Plans.
- **Growth Signals**: Operating in multiple states (Washington, Virginia, Ohio) with plans to expand. Actively hiring across multiple departments (10+ open roles as of mid-2025). Certified as a **2025 Great Place to Work**—99% of employees reported feeling welcome upon joining.

## Competitive Advantages
- **Proven Clinical Outcomes**: Demonstrated 48% reduction in avoidable hospitalizations and a 3:1 ROI in peer-reviewed research (*NEJM Catalyst*).
- **AI-Powered Patient Identification**: Proprietary machine learning model predicts avoidable ER/hospital utilization with 90% accuracy, enabling early intervention.
- **Community-Based Care Model**: Teams are local to the patients they serve, addressing both clinical needs and social determinants of health.
- **Public Benefit Corporation**: Legal structure ensures the company's mission (community health) is prioritized over pure profit maximization.

## Strategic Focus
- **Scale evidence-based model**: Expanding partnerships with health plans and health systems across the U.S. to bring its proven community care model to more Medicaid populations.
- **Deepen AI capabilities**: Continuing to improve the predictive accuracy and clinical decision support of its platform.
- **Strengthen care teams**: Hiring community health workers, pharmacists, therapists, and coordinators in existing and new markets.
- **Embed within health systems**: Formalizing partnerships (e.g., with Sentara Health Plans in Virginia) to integrate care delivery.

## Why Work Here
- **Mission-Driven**: An opportunity to do "meaningful, transformative work that positively impacts your community" by fixing the broken Medicaid care delivery system.
- **Culture & Values**: The company emphasizes "Bold Builders," "Humble Learners," "Experiment to Improve," and "Focused Urgency." It is described as a supportive, team-oriented environment.
- **Remote-First Structure**: Many roles are listed as "US - Remote," while patient-facing roles (Community Health Workers, Outreach Specialists) are local to specific regions (Cleveland, OH; Richmond, VA).
- **Support for Growth**: The company supports care delivery certification and licenses for its clinical staff.
- **Great Place to Work Certified**: 99% employee satisfaction rate on welcome and inclusion, per the 2025 Great Place to Work Trust Index Survey.
- **Transparency**: The company includes an explicit warning about fake job offers, noting all legitimate communications come from @waymarkcare.com.

## Sources
1. [waymarkcare.com - About](https://www.waymarkcare.com/about)
2. [waymarkcare.com - Careers](https://www.waymarkcare.com/careers)
3. [waymarkcare.com - Homepage](https://www.waymarkcare.com/)
4. [LinkedIn - Waymark](https://www.linkedin.com/company/waymark-care)
5. [Greenhouse - Waymark Jobs](http://job-boards.greenhouse.io/waymark)

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