---
title: 'Outreach Specialist/Care Coordinator, Manager -  Sonoma County or Orange/San Bernardino County at Waymark'
canonical: 'https://feeny.ai/job/outreach-specialist-care-coordinator-manager-sonoma-county-or-orange-san-wczcp4ha4vtn'
type: 'job'
last_seen: '2026-09-11'
---

# Outreach Specialist/Care Coordinator, Manager -  Sonoma County or Orange/San Bernardino County at Waymark

- **Company:** Waymark
- **Location:** Sonoma County / Orange County / San Bernardino County
- **Work type:** hybrid
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/waymark/jobs/4713378005

## Job description

## About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

## Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

- Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
- Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
- Experiment to Improve: We use data to inform decisions and continuously assess our performance.
- Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

## About this role

As the Outreach Specialist/California Care Coordinator, Manager for Waymark, you will lead our care coordinators in the market. Reporting to the Market Operations Lead, you will have individual contributor responsibilities as a CC as well as management responsibilities for a team of CCs as the market grows – including helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals. As a leader in a growing organization, you will also impact how we design, structure, and implement the CC experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CCs across our organization.

## Key Responsibilities

- Provide direct supervision of the day-to-day activities of CCs in Sonoma, Orange & San Bernardino Counties.
- Actively participate in the execution of daily CC tasks alongside team members – such as patient outreach, patient care coordination, and provider communication – serving as a role model and contributing to project deliverables.
- Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows.
- Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects. The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and community health workers.
- Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded.
- Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CCs.
- Foster PCP partnerships through communications and either in-person or virtual meetings.
- Continuously build community partnerships through either in-person or virtual meetings at community events.
- Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals.
- Foster an inclusive team environment, encouraging open communication, creativity and knowledge sharing. Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team.
- This role is mainly remote with some in-person travel required within the market (up to 30%)

## Minimum Qualifications

- Deep commitment to improving healthcare for underserved populations.History of supervising teams of care coordinators, patient navigators, customer service, outreach specialists or similar roles.
- A leader with cultural and personal humility. Has a strong understanding of Medicaid/MCOs and the barriers to healthcare access and quality among diverse, underserved populations.
- A keen eye for detail and proven track record of effectively monitoring and optimizing metrics, leveraging Excel skills or other tools to analyze data and drive continuous improvement initiatives.
- Demonstrated ability to collaborate and communicate effectively in a multidisciplinary team setting.
- Experience with healthcare data and/or Electronic Health Records.
- A person who thrives on building and supervising a team of care providers, building professionalism and positive culture among those working to support the hardest-to-reach patients.
- Ability to travel across your local county to help establish new teams and support existing teams.
- Must reside in one of these counties: Sonoma/Orange/San Bernardino.

## Preferred Qualifications

- Bachelor’s degree in health administration, health management, public health, business administration, or related field.
- Long time resident of one of the 3 identified counties and knowledgeable of MCO and community resources.
- Multilingual skills a plus.

Hiring Salary Range

US Employees in Sonoma County - $93,000 - $107,000

US Employees in Orange/San Bernardino County - $85,000 - $98,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth. Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office. Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy. Life Insurance: Basic life insurance to give you peace of mind. Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays. Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents. Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule. Commuter Benefits: Convenient options to support your commute needs. Professional Development Stipend: A dedicated stipend supports professional development and growth.

Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

## About Waymark

## Company Overview
- **One-liner**: Waymark is a public benefit corporation that builds technology-enabled, community-based healthcare clinics to improve outcomes and reduce costs for Medicaid populations.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2019
- **Founders**: Rajaie Batniji, MD, PhD (Co-Founder and CEO) and Sanjay Basu, MD, PhD (Co-Founder and Head of Clinical)

## Core Business
- **Primary industry**: Healthcare IT / Medicaid managed care / Community health
- **Target customers**: B2B; primary customers are health plans (e.g., Aetna, UnitedHealthcare, Sentara Health Plans) and health systems looking to improve care for Medicaid populations
- **Mission/purpose statement**: "Everyone should have access to the healthcare they need." The company succeeds when the communities it serves are healthier.

## Products & Services
- **Waymark Care Platform (AI + Services)**: A proprietary AI platform that combines predictive models (identifying rising-risk patients with ~90% accuracy), clinical decision support, and a patient engagement layer. This is paired with in-person, multidisciplinary care teams (community health workers, pharmacists, therapists, care coordinators) who provide clinical services and social support (food, housing, transportation). It is a technology-enabled clinical service model, not a pure SaaS product.

## Market Standing
- **Total Funding**: $42M in a recent round (including investment from CVS Health). The company was founded in 2019 and is venture-backed.
- **Key Metric**: In a peer-reviewed study published in *NEJM Catalyst* (2024), Waymark demonstrated a **48% reduction in avoidable hospitalizations**, a **20% reduction in avoidable ER visits**, and a **3:1 ROI** (saving $2,347 per member per year) for health plans.
- **Notable Investors/Partners**: Partners include CVS Health (investor), Aetna, UnitedHealthcare, and Sentara Health Plans.
- **Growth Signals**: Operating in multiple states (Washington, Virginia, Ohio) with plans to expand. Actively hiring across multiple departments (10+ open roles as of mid-2025). Certified as a **2025 Great Place to Work**—99% of employees reported feeling welcome upon joining.

## Competitive Advantages
- **Proven Clinical Outcomes**: Demonstrated 48% reduction in avoidable hospitalizations and a 3:1 ROI in peer-reviewed research (*NEJM Catalyst*).
- **AI-Powered Patient Identification**: Proprietary machine learning model predicts avoidable ER/hospital utilization with 90% accuracy, enabling early intervention.
- **Community-Based Care Model**: Teams are local to the patients they serve, addressing both clinical needs and social determinants of health.
- **Public Benefit Corporation**: Legal structure ensures the company's mission (community health) is prioritized over pure profit maximization.

## Strategic Focus
- **Scale evidence-based model**: Expanding partnerships with health plans and health systems across the U.S. to bring its proven community care model to more Medicaid populations.
- **Deepen AI capabilities**: Continuing to improve the predictive accuracy and clinical decision support of its platform.
- **Strengthen care teams**: Hiring community health workers, pharmacists, therapists, and coordinators in existing and new markets.
- **Embed within health systems**: Formalizing partnerships (e.g., with Sentara Health Plans in Virginia) to integrate care delivery.

## Why Work Here
- **Mission-Driven**: An opportunity to do "meaningful, transformative work that positively impacts your community" by fixing the broken Medicaid care delivery system.
- **Culture & Values**: The company emphasizes "Bold Builders," "Humble Learners," "Experiment to Improve," and "Focused Urgency." It is described as a supportive, team-oriented environment.
- **Remote-First Structure**: Many roles are listed as "US - Remote," while patient-facing roles (Community Health Workers, Outreach Specialists) are local to specific regions (Cleveland, OH; Richmond, VA).
- **Support for Growth**: The company supports care delivery certification and licenses for its clinical staff.
- **Great Place to Work Certified**: 99% employee satisfaction rate on welcome and inclusion, per the 2025 Great Place to Work Trust Index Survey.
- **Transparency**: The company includes an explicit warning about fake job offers, noting all legitimate communications come from @waymarkcare.com.

## Sources
1. [waymarkcare.com - About](https://www.waymarkcare.com/about)
2. [waymarkcare.com - Careers](https://www.waymarkcare.com/careers)
3. [waymarkcare.com - Homepage](https://www.waymarkcare.com/)
4. [LinkedIn - Waymark](https://www.linkedin.com/company/waymark-care)
5. [Greenhouse - Waymark Jobs](http://job-boards.greenhouse.io/waymark)

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