---
title: 'Outside Account Manager at DoorDash USA'
canonical: 'https://feeny.ai/job/outside-account-manager-doordash-usa-charlotte-khdq000p1a1m'
type: 'job'
last_seen: '2026-09-09'
---

# Outside Account Manager at DoorDash USA

- **Company:** DoorDash USA
- **Location:** Charlotte, NC / Atlanta, GA
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/doordashusa/jobs/8156392

## Job description

## About the Team

The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their  goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact.

## About the Role

As a Strategic Partner Manager II (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll lead complex, high-impact partnerships focused on driving long-term growth, profitability, and retention for merchants on the DoorDash platform.

In this role, you’ll move beyond day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about growth, operations, and how to scale their business with DoorDash. You’ll proactively adapt account plans as opportunities and challenges emerge, identify and address risks early, and consistently drive measurable outcomes across your book of business.

Beyond your own accounts, you’ll play an influential role across the team — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that elevate how DoorDash partners with restaurants at scale.

You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office.

You’re excited about this opportunity because you will…

- Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable growth, retention, and satisfaction
- Lead advanced merchant strategy: Conduct high-impact business reviews focused on larger-scale growth strategies, profitability, and long-term success
- Operate autonomously: Proactively adjust account plans and growth strategies as merchant needs, performance, and market conditions evolve
- Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
- Drive expansion and optimization: Recommend and sell DoorDash products that support merchant growth, efficiency, and brand perception
- Influence cross-functionally: Partner with Product, Operations, Sales, and other teams—driving action and outcomes without relying on manager escalation
- Represent the merchant internally: Surface meaningful merchant insights each quarter to inform product improvements, GTM strategy, and internal initiatives
- Elevate the team: Share best practices, provide feedback on decks and negotiation strategy, and support the development of Partner Managers

We’re excited about you because you have…

- 4+ years of experience in account management, customer success, or post-sales roles with increasing scope and autonomy
- Proven track record of driving measurable growth and retention across the majority of a book of business
- Strong executive presence with the ability to command a room, influence without authority, and deliver compelling presentations
- Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
- Advanced analytical skills, including maintaining complex spreadsheets and performing data analysis using tools such as Salesforce, Outreach, Tableau, or Sigma
- Strong knowledge of third-party delivery platforms, logistics, and multi-sided marketplaces
- Ability to synthesize data, industry trends, and merchant insights into clear, actionable recommendations
- Collaborative mindset with experience serving as a trusted partner and informal mentor within a team

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using [Covey Scout for Inbound](https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using [Covey Scout for Inbound](https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: [Covey](https://getcovey.com/nyc-local-law-144)

## About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at [careersatdoordash.com/recruitment-scam-awareness](http://careersatdoordash.com/recruitment-scam-awareness).

## About DoorDash USA

## Company Overview
- **One-liner**: DoorDash is a leading local commerce platform that connects consumers to local restaurants, grocery stores, and retailers through on-demand delivery and logistics.
- **Entity Type**: Public (NASDAQ: DASH) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Headquarters**: San Francisco, CA, USA (implied from listed job locations) [careersatdoordash.com](https://careersatdoordash.com/)
- **Founded**: 2013 [about.doordash.com](https://about.doordash.com/en-us/company)
- **Founders**: Not publicly available in provided sources

## Core Business
- **Primary industry**: On-demand delivery, local commerce, food delivery, grocery and retail logistics
- **Target customers**: B2C (consumers ordering delivery), B2B (merchants, employers for corporate meal plans), and independent contractors (Dashers) [about.doordash.com](https://about.doordash.com/en-us/company)
- **Mission or purpose statement**: "To grow and empower local economies" and "shape the future of local commerce and broaden access to opportunity" [about.doordash.com](https://about.doordash.com/en-us/company) [careersatdoordash.com](https://careersatdoordash.com/)

## Products & Services
- **DoorDash App**: On-demand delivery platform for food, groceries, alcohol, and convenience items from local merchants [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashPass**: Monthly or annual subscription ($9.99/month or $96/year) offering $0 delivery fees and reduced service fees on eligible orders [about.doordash.com](https://about.doordash.com/en-us/company)
- **DashMart**: DoorDash-owned convenience and grocery store offering quick delivery of snacks, groceries, household essentials [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Business**: Corporate meal programs, group ordering, and recurring meal plans for in-office and remote teams [about.doordash.com](https://about.doordash.com/en-us/company)
- **DoorDash for Merchants**: Online ordering, delivery, and marketing tools to help local businesses reach new customers [about.doordash.com](https://about.doordash.com/en-us/company)
- **Ad Sales (Enterprise)**: Advertising solutions for brands to reach DoorDash consumers [careersatdoordash.com](https://careersatdoordash.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources (publicly traded; market cap fluctuates)
- **Key Metric**: Headcount > 15,000 employees globally [careersatdoordash.com](https://careersatdoordash.com/)
- **Notable Investors/Partners**: Not publicly available from provided sources; acquisitions include Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
- **Growth Signals**:
  - Expanded to more than 40 countries [about.doordash.com](https://about.doordash.com/en-us/company)
  - Growing international presence through Deliveroo and Wolt [about.doordash.com](https://about.doordash.com/en-us/company)
  - Over 15,000 employees, indicating significant hiring scale [careersatdoordash.com](https://careersatdoordash.com/)
  - Diverse job openings across Customer Support, Order Fulfillment, Engineering, Sales, and Operations [greenhouse.io](https://job-boards.greenhouse.io/doordashusa)

## Competitive Advantages
- **Network effects**: Large base of consumers, merchants, and Dashers creates a self-reinforcing ecosystem
- **Brand recognition**: Dominant player in U.S. food delivery and expanding into adjacent verticals
- **Subscription loyalty**: DashPass encourages repeat usage and reduces churn
- **Vertical integration**: DashMart and DoorDash for Business provide owned supply and B2B revenue streams
- **Technology and logistics**: Real-time tracking, smart routing, and scalable platform underpinning operations
- **International scale**: Combined with Deliveroo and Wolt, DoorDash has global reach and local expertise

## Strategic Focus
- **International expansion** – continuing to grow in existing markets and entering new ones
- **Vertical diversification** – beyond food delivery into grocery, retail, convenience, and alcohol
- **Advertising business** – monetizing the platform through enterprise ad sales and sponsored listings
- **B2B growth** – scaling DoorDash for Business and merchant tools
- **Operational efficiency** – improving logistics, quality, and customer experience through technology

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment focused on innovation and empowering local economies. Values include "1% better every day" and "blaze a path for industry-defining work" [careersatdoordash.com](https://careersatdoordash.com/)
- **Flexible Work**: Teams decide their own work style – remote, hybrid, or in-office – based on nature of work and team dynamics [careersatdoordash.com](https://careersatdoordash.com/)
- **Compensation**: Competitive salary with bi-annual performance reviews; meaningful equity with quarterly vesting; 401(k) with company match [careersatdoordash.com](https://careersatdoordash.com/)
- **Health & Wellness**: Premium medical, dental, vision insurance; mental health program (1:1 therapy & coaching); wellness and workstyle reimbursement accounts for fitness, massage, commuting, daycare [careersatdoordash.com](https://careersatdoordash.com/)
- **Time Off**: Flexible vacation for salaried employees; generous sick leave; paid parental leave and military leave; paid volunteer time off [careersatdoordash.com](https://careersatdoordash.com/)
- **Perks**: Computer accessories reimbursement; lunch provided in offices; monthly meal/grocery/transport benefit in some locations; mobile and car allowance for select roles [careersatdoordash.com](https://careersatdoordash.com/)
- **Engineering & Innovation**: Opportunity to work on high-scale systems, define industry standards, and contribute to a globally recognized platform [careersatdoordash.com](https://careersatdoordash.com/)

## Sources
1. [about.doordash.com](https://about.doordash.com/en-us/company)
2. [careersatdoordash.com](https://careersatdoordash.com/)
3. [doordash.com](https://www.doordash.com/)
4. [greenhouse.io (DoorDash USA job board)](https://job-boards.greenhouse.io/doordashusa)

## Other roles at DoorDash USA

- [Product Designer, Intern (Summer 2027)](https://feeny.ai/job/product-designer-intern-summer-2027-doordash-usa-san-francisco-m1nxnyek3fvv) — San Francisco, CA / New York, NY
- [Strategy & Operations Manager - Ads & Promotions Monetization](https://feeny.ai/job/strategy-operations-manager-ads-promotions-monetization-doordash-usa-san-km6pacy4wv6q) — San Francisco, CA / New York, NY / Seattle, WA / Chicago, IL / Los Angeles, CA
- [Shift Lead - Central Harlem](https://feeny.ai/job/shift-lead-central-harlem-doordash-usa-manhattan-gry1hfdjf9y6) — Manhattan, NY
- [Shift Lead - Philadelphia](https://feeny.ai/job/shift-lead-philadelphia-doordash-usa-philadelphia-w8vd6dy1s6f5) — Philadelphia, PA
- [Staff Producer, Studio Central](https://feeny.ai/job/staff-producer-studio-central-doordash-usa-san-francisco-gzx00gkabeed) — San Francisco, CA / Seattle, WA / New York, NY
- [Embedded SW Test Engineer](https://feeny.ai/job/embedded-sw-test-engineer-doordash-usa-san-francisco-xk0dtsmfq4hg) — San Francisco, CA
- [Head of Central Robot Operations - Dot](https://feeny.ai/job/head-of-central-robot-operations-dot-doordash-usa-san-francisco-g6cardpkv54b) — San Francisco, CA
- [District Manager - Dashmart - Atlanta Area](https://feeny.ai/job/district-manager-dashmart-atlanta-area-doordash-usa-united-states-6d3rcn7987c9) — United States
- [Engineering Manager, DoorDash for Business](https://feeny.ai/job/engineering-manager-doordash-for-business-doordash-usa-san-francisco-j82n3v9246t2) — San Francisco, CA / Sunnyvale, CA / Seattle, WA / New York, NY
- [Marketing Manager, New Channels Strategy](https://feeny.ai/job/marketing-manager-new-channels-strategy-doordash-usa-united-states-65146egw0n7j) — United States