---
title: 'Overnight Guest Experience Associate at Placemakr'
canonical: 'https://feeny.ai/job/overnight-guest-experience-associate-placemakr-pittsburgh-1fm4etr6pk83'
type: 'job'
last_seen: '2026-09-07'
---

# Overnight Guest Experience Associate at Placemakr

- **Company:** Placemakr
- **Location:** Pittsburgh, PA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/placemakr/d9a2f5f9-6feb-47d6-9128-66b94948b537

## Job description

A bit about us At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have At Placemakr, we believe in providing exceptional experiences to our valued guests, residents, and partners. As an Overnight Guest Experience Associate, you will be at the forefront of this mission, serving as the primary overnight point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each audit task and interaction, and consistently demonstrate that exceptional service is the core of our operation, even during our overnight operational hours.

This is a full-time position requiring ability to work overnight hours between 10pm and 8am during the week, weekends and holidays. The exact days of the week will be rotational.

Our benefits & perks Competitive pay rate Generous monthly bonus program of up to $500/month Company stock options 401k + 4% employer matching program Medical, Vision & Dental Insurance plan options Flexible Spending Account & Health Savings Account options 15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out! PTO increases to 20 days per year after 2.5 years of employment Enjoy a paid day off for your birthday to celebrate your day, your way! Paid Parental Leave Paid Life Insurance Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent) Exclusive, Placemakr-branded swag through our Placemakr Stars Program Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your payday Plus, discounts to stay at select Placemakr properties all over the US

*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.

This position is located in Pittsburgh, PA. The hourly rate is 19.75/hour.

## Your typical night

- Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
- Foster a "one team" mentality by collaborating effectively with fellow property team members.
- Maintain a safe, secure and compliant environment for team members and guests.
- Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB.
- Communicate effectively with internal and external customers (i.e. guests, team members and vendors).
- Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards.
- Audit guest check-ins and check-outs from previous day and forthcoming day to ensure proper processes have been completed.
- Utilize maintenance, housekeeping, check-in, and other systems accurately.
- Clear administrative, project-based or miscellaneous guest-related tasks from nightly queue and ensure all other outstanding tasks from the day are completed.
- Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method.
- Independently evaluate urgency of various situations (including housekeeping, maintenance, emergency, etc.) and escalate to appropriate leadership team members based on type of issue and urgent attention required.
- Complete thorough and effective shift handovers at the conclusion of each shift.
- Additional duties and responsibilities, as assigned.

What it takes

- 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
- Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact.
- Previous experience communicating effectively with internal and external customers, both verbally and in writing.
- Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!).
- Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus!).
- You have the ability to independently complete assigned tasks (including maintenance, housekeeping or inventory-related tasks) with urgency.
- You have a can-do attitude and the ability to work effectively in a collaborative environment.
- You embody our Property Team Mission of Customer, Consistency and Community (Norms).
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Overnight Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Overnight Guest Experience Associates and an exceptional guest experience.

## About Placemakr

## Company Overview
- **One-liner**: Placemakr is a tech-enabled hospitality platform that blends the space and comfort of apartments with the services and reliability of hotels for stays ranging from one night to one year.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: Washington, District of Columbia, United States
- **Founded**: 2017
- **Founders**: Jason (last name not publicly stated in sources) and Bao (last name not publicly stated in sources) [placemakr.com](https://www.placemakr.com/about/what-is-placemakr)

## Core Business
- **Industries**: Hospitality, Real Estate, Property Technology (PropTech)
- **Target Customers**: Dual-sided: B2C (travelers needing nightly, short-term, or extended-stay accommodations) and B2B (corporate travel, group bookings, events, internships, and relocation housing).
- **Mission**: To change the future of hospitality and home by blurring the lines between homes and hotels. [placemakr.com](https://www.placemakr.com/contact-us)

## Products & Services
- **[Placemakr Platform]**: A technology-powered platform that operates “apartment-hotels” (all-suite hotel-style apartments). It provides full property operations, customer acquisition, and a tech stack to allow buildings to operate flexibly as both apartments and hotels. Key features include digital check-in, free high-speed Wi-Fi, Apple TVs, full kitchens/kitchenettes, in-unit washers/dryers, and optional a la carte housekeeping. [placemakr.com](https://www.placemakr.com/about/what-is-placemakr)

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metrics**:
    - **Annual Revenue**: USD 15,000,000 (per LinkedIn data) [linkedin.com](https://linkedin.com/company/placemakr)
    - **Total Funding**: USD 192.1 million across 5 rounds [linkedin.com](https://linkedin.com/company/placemakr)
    - **Recent Funding**: Series C of USD 65M closed in March 2023 [linkedin.com](https://linkedin.com/company/placemakr)
    - **Properties**: 18 properties in 11 cities across the US [placemakr.com](https://www.placemakr.com/corporate/join-our-team)
    - **Guest NPS**: 67, compared to the traditional hotel average of 41 [placemakr.com](https://www.placemakr.com/corporate/join-our-team)
- **Notable Investors/Partners**: Lead investors include Highland Capital Partners and Harbert Growth Partners; other investors include a total of 6 in the Series C round. [linkedin.com](https://linkedin.com/company/placemakr)
- **Growth Signals**: Named one of America's top 500 startup employers by Forbes in 2022; employee headcount increased by 5% YoY (+11 people) to a total of 174 (per LinkedIn, though the company site states 300+ team members). [placemakr.com](https://www.placemakr.com/corporate/join-our-team), [linkedin.com](https://linkedin.com/company/placemakr)

## Competitive Advantages
- **Flexible-Use Asset Class**: Creates a new category by allowing buildings to seamlessly switch between apartment and hotel use, optimizing revenue for property owners and offering unmatched flexibility for guests.
- **Tech-First Full-Stack Solution**: Owns both the physical operations and the technology platform, giving them control over the entire guest experience and property management process.
- **Capital Efficiency**: With $192M in funding, they have established a significant footprint of 18 properties in major US markets, showing a strong ability to scale a capital-intensive business.

## Strategic Focus
- **Expansion**: Continue to grow their portfolio of properties in top US metro locations.
- **Platform Optimization**: Deepen their technology stack and operational efficiency to improve the guest experience and building performance.
- **Multi-Segment Growth**: Targeting diverse travel needs including business, group, extended-stay, and intern housing to maximize occupancy and revenue per property.

## Why Work Here
- **Culture**: Described as collaborative, driven, and accountable with a focus on empowerment, growth-mindedness, and innovation. The company emphasizes a "people first" approach. [placemakr.com](https://www.placemakr.com/corporate/join-our-team)
- **Work Flexibility**: Non-property team members are **remote-first** with the option to work from an office in Washington, DC or San Francisco. Property team members work **on-site** at their respective buildings. [placemakr.com](https://www.placemakr.com/contact-us), [placemakr.com](https://www.placemakr.com/corporate/join-our-team)
- **Travel & Team**: Remote teams have quarterly in-person retreats, and all teams have biannual in-person gatherings at various US locations. [placemakr.com](https://www.placemakr.com/contact-us), [placemakr.com](https://www.placemakr.com/corporate/join-our-team)
- **Compensation & Benefits**:
    - Medical, dental, and vision insurance starting at $20/month.
    - Competitive pay with monthly, quarterly, or annual performance-based bonuses.
    - **Generous stock options for all team members.**
    - 401(k) with a 4% company match and immediate vesting after 6 months.
    - Flexible Time Off for exempt team members; Paid Time Off for property team members.
    - Eight paid holidays per year.
    - Cell phone, uniform, and health/wellness stipends for eligible positions. [placemakr.com](https://www.placemakr.com/corporate/join-our-team)

## Sources
1. [Placemakr Join Our Team Page](https://www.placemakr.com/corporate/join-our-team)
2. [Placemakr About Page](https://www.placemakr.com/about/what-is-placemakr)
3. [Placemakr Contact Us Page](https://www.placemakr.com/contact-us)
4. [Placemakr LinkedIn Profile](https://linkedin.com/company/placemakr)
5. [Placemakr Lever Careers Page](https://jobs.lever.co/placemakr/)

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