---
title: 'Paid Leave Claims Specialist at Protective'
canonical: 'https://feeny.ai/job/paid-leave-claims-specialist-protective-remote-q04dw907agjc'
type: 'job'
last_seen: '2026-10-28'
---

# Paid Leave Claims Specialist at Protective

- **Company:** Protective
- **Location:** Remote
- **Compensation:** $45k–$60k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/protective/3379dfb0-5558-4c57-ac4c-db2f7e5a5a2b

## Job description

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

As a Paid Leave Claims Specialist, you will help claimants navigate important moments in their lives by delivering timely, accurate, and empathetic claim service. You will manage Paid Leave claims from initial review through ongoing administration, evaluating claimant, employer, and medical information to determine eligibility, claim duration, and benefits payable.

This role is well suited for an experienced disability or leave professional who combines sound judgment with strong customer service. You will work in a collaborative, technology-enabled environment where accuracy, regulatory compliance, and responsiveness are essential.

The intended start date for this hiring class is 11/30/2026.

## Key Responsibilities

- Manage new, ongoing, and periodic State-Mandated Disability and Paid Family Leave claims within required regulatory and departmental timeframes.
- Review claimant, employer, medical, and other relevant documentation to determine benefit eligibility, claim duration, and benefits payable.
- Make timely and accurate decisions to approve, pend, or deny assigned claims in accordance with applicable regulations, policy provisions, and departmental procedures.
- Communicate with claimants, policyholders, employers, and healthcare providers by phone and in writing to obtain information necessary for initial and ongoing claim management.
- Prioritize incoming correspondence and assigned work to meet service-level and mandated turnaround requirements.
- Accurately calculate and process applicable benefits and taxes.
- Maintain clear, complete, and accurate claim documentation, including decisions, actions, and customer interactions.
- Identify and escalate complex or unusual claim situations to the appropriate subject matter expert or Claims Supervisor.
- Meet established productivity, financial, and quality standards while maintaining accurate claim decisions and a positive customer experience.
- Review and respond to quality audits and related correspondence.
- Provide prompt, accurate, and courteous service to internal and external customers.
- Collaborate across teams to resolve claim issues and support departmental and organizational objectives.
- Participate in projects, process improvements, and other departmental assignments as needed.

Skills, Knowledge, and Abilities:

- Strong customer service and communication skills
- Attention to detail and organizational skills
- Technological aptitude and adaptability
- Teamwork and problem-solving abilities
- Knowledge of federal and state laws on leaves of absence
- Ability to evaluate and process disability and leave claims
- Proficiency in Microsoft Excel and Word

## Minimum Requirements

- High School diploma required
- College degree or an equivalent of at least three (3) years of work experience preferred
- 1-2 years’ experience in a disability or leave claims environment required

## Preferred Qualifications

- 2+ years of disability claims or leave administration experience
- Experience administering State-Mandated Disability claims
- Experience with short-term disability, long-term disability, and/or FMLA claims
- Bachelor’s degree or an equivalent combination of education and relevant work experience
- Experience working in a productivity- and quality-measured claims environment

Schedule Details

- This role operates on a semi-flex 40 hour a week, M-F schedule. All schedules will be approved based on business needs.

The internal title for this role is Specialist II Claims. #ind123 #LI-AP1

Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

## About Protective

## Company Overview
- **One-liner**: Protective is a financial services company providing life insurance, retirement solutions, employee benefits, and asset protection products to individuals and businesses.
- **Entity Type**: Private (Subsidiary of Dai-ichi Life Holdings, Inc., TSE:8750)
- **Headquarters**: Birmingham, Alabama, United States
- **Founded**: 1907
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Insurance (Life, Annuity, Asset Protection, Employee Benefits)
- **Target customers**: B2C (individuals) and B2B (employers, partners)
- **Mission or purpose statement**: "To help everyone deserve confidence through life's moments — big, small and everything in between." [protective.com](https://www.protective.com/about-us)

## Products & Services
- **[Life Insurance]**: Offers term life, whole life, and universal life policies for individuals and families.
- **[Retirement Solutions]**: Fixed and variable annuities, retirement income planning products.
- **[Asset Protection]**: Commercial mortgage investments, structured settlements, and stable value products via Protective Asset Division.
- **[Employee Benefits]**: Group life, disability, and other workplace benefit programs for employers.
- **[Acquisitions & Stable Value]**: Manages and acquires in-force blocks of life insurance and annuity policies.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (subsidiary of Dai-ichi Life Holdings, TSE:8750)
- **Key Metric**: $6.4B annual revenue (PLICO financials) [wellfound.com](https://linkedin.com/company/protective-life)
- **Total Assets**: $142 billion as of December 31, 2025 [protective.com](https://investor.protective.com/Company-Overview/default.aspx)
- **Net Income**: $389 million USD (2024) [linkedin.com](https://linkedin.com/company/protective-life)
- **Notable Investors/Partners**: Parent company Dai-ichi Life Holdings (Japan), one of the largest life insurers globally.
- **Growth Signals**: 
  - Over 14.4 million customers served.
  - 61 acquisitions in company history. [protective.com](https://investor.protective.com/Company-Overview/default.aspx)
  - ~32 million policies and contracts in force.
  - $1 trillion life insurance in force.
  - 3,800+ employees as of Jan 1, 2026 (up from 3,800 reported in 2023).
  - Fastest growing core site in the greater Cincinnati area. [protective.com](https://www.protective.com/about-us/careers)

## Competitive Advantages
- **115+ Years of Stability**: Founded in 1907, the company has a long track record of financial strength and reliability.
- **Parent Backing**: As part of Dai-ichi Life Group, a global top-tier insurer, Protective has access to significant capital and a long-term strategic focus.
- **Diversified Portfolio**: Multiple business segments (Protection, Retirement, Asset Protection, Acquisitions) create revenue stability and cross-selling opportunities.
- **Strong Financial Ratings**: A focus on conservative risk management and a large asset base ($142B) provides market confidence.
- **Scale and Distribution**: A massive in-force block ($1T life insurance) and a large, established customer base.

## Strategic Focus
- **Organic & Inorganic Growth**: Continues to acquire blocks of policies and companies (61 in history) while expanding its core product lines.
- **Virtual Workforce Expansion**: More than half of employees are now remote, signaling a commitment to a flexible, distributed workforce. [protective.com](https://www.protective.com/about-us/careers)
- **Digital Transformation**: Investments in technology and data to improve customer experience and operational efficiency.
- **Talent Development**: Strong focus on internal mobility, continuous learning, and career enrichment programs.

## Why Work Here
- **Culture**: Emphasizes a "protector" mindset, focusing on service to customers, colleagues, and communities. Recognized for workplace engagement and inclusivity. [protective.com](https://www.protective.com/about-us/careers)
- **Hybrid/Remote Work**: Over 50% of the workforce is remote/virtual. Three core sites in Birmingham (HQ), Greater Cincinnati, and St. Louis offer hybrid options. [protective.com](https://www.protective.com/about-us/careers)
- **Benefits**: Comprehensive package including medical/dental/vision with HSA/FSA, a pension plan funded by the company, 401(k) with employer match, paid time off, paid parental leave, short- and long-term disability, adoption assistance, and life insurance. [protective.com](https://www.protective.com/about-us/careers)
- **Career Development**: Company-sponsored education courses, tuition reimbursement, scholarship opportunities for dependents, and a semi-annual "Pulse Survey" to shape culture and learning opportunities. [protective.com](https://www.protective.com/about-us/careers)
- **Notable Perk**: Pension plan remains a differentiator in the current job market.

## Sources
1. [protective.com - Company Overview](https://www.protective.com/about-us)
2. [protective.com - Careers Page](https://www.protective.com/about-us/careers)
3. [investor.protective.com - Company Overview](https://investor.protective.com/Company-Overview/default.aspx)
4. [linkedin.com - Protective Life](https://linkedin.com/company/protective-life)
5. [jobs.lever.co/protective - Job Listings](https://jobs.lever.co/protective)

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