--- title: 'Part-Time IT Support Assistant at TSTC' canonical: 'https://feeny.ai/job/part-time-it-support-assistant-tstc-arlington-s64grmyp3a3c' type: 'job' last_seen: '2026-09-07' --- # Part-Time IT Support Assistant at TSTC - **Company:** TSTC - **Location:** Arlington, VA - **Compensation:** $18–$30/hr - **Employment:** part-time - **Work type:** hybrid - **Posted:** 2026-05-14 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/totalsystech/92204994-0aec-4ae4-b1db-e4e55f6413f6 ## Job description Who Are We? TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients. ## WHAT WE'RE LOOKING FOR: TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT. This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month. Candidates must reside within a reasonable commuting distance to Arlington, VA. Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address. ## Basic Qualifications - 6 months to 2 years of experience in an IT support or customer service role - Basic understanding of Windows 10/11 operating systems - Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint - Strong verbal and written communication skills - Ability to follow documented procedures accurately and consistently - Comfortable working in a remote environment with minimal supervision - Strong organizational skills and ability to manage multiple priorities - Basic understanding of IT concepts such as Wi-Fi, encryption, MFA - Experience with any ticketing or help desk system is a plus - Reliable internet connection and a dedicated workspace for remote work Security Clearance and Where You'll Work - Applicants selected must be a U.S. Citizen. - Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying. - Position is 75% remote, but does require regular in office visits in Arlington, VA. - Candidates must reside within a reasonable commuting distance to Arlington, VA. ## About TSTC ## Company Overview - **One-liner**: Total Systems Technologies Corporation (TSTC) is a woman-owned, HUBZone-certified government contractor delivering professional services in cybersecurity, data analytics, intelligence, and program management to federal agencies. - **Entity Type**: Private – Bootstrapped (no external funding disclosed) - **Headquarters**: Arlington, Virginia, United States - **Founded**: 2002 - **Founders**: Christine Podracky (President & CEO), Mark Podracky (COO / CRO) ## Core Business - **Primary industry**: Federal government contracting – cybersecurity, risk management, data analytics, intelligence, program management, financial management, digital transformation - **Target customers**: U.S. Federal agencies (DHS, others) – B2G / Government - **Mission or purpose**: “Total Service – Total Commitment®” – a focus on customer value, quality, professionalism, continual improvement, and community investment. ## Products & Services TSTC offers professional services in the following areas: - **Cybersecurity & Risk Management**: Security assessments, compliance, and risk mitigation. - **Data Analytics and Visualization**: Turning data into actionable insights for decision-makers. - **Intelligence & Analysis**: Analytical support for national security and intelligence missions. - **Program & Acquisition Management**: Oversight and execution of complex government programs. - **Digital Transformation & Cloud Modernization**: Migrating legacy systems to modern cloud architectures. - **Financial Management & Internal Control**: Budgeting, accounting, and internal control services. All offerings are delivered as professional services (services-based, not proprietary software/hardware). ## Market Standing - **Valuation**: Not publicly available - **Key Metric**: Annual revenue described as “multi-million dollar business” (exact figure not publicly available) - **Notable Investors/Partners**: Not applicable (bootstrapped). Key certifications include SBA HUBZone, WOSB, ISO 9001, 14001, 20000‑1, 27001 (including cloud/privacy extensions), and CMMI‑SVC/DEV Maturity Level 3. - **Growth Signals**: Prime contractor to DHS since 2003; holds GSA MAS and OASIS+ contract vehicles; awarded “Platinum Award Winning Veteran’s Training Program”; Virginia Values Veterans certified. ## Competitive Advantages - **HUBZone & WOSB certifications** allow sole‑source contracts with federal agencies. - **Multiple ISO certifications** (quality, security, service management, privacy, environment) and **CMMI Level 3** (both services and development) demonstrate rigorous process maturity. - **Decades‑long institutional knowledge** of federal governance, policies, and working groups. - **Strong employee focus** and community involvement create high retention and expertise. ## Strategic Focus - Continual improvement of service quality and processes. - Deepening relationships with existing federal clients while leveraging HUBZone and WOSB status to win new contracts. - Expanding digital transformation and cloud modernization offerings. - Investing in employee development to maintain a highly skilled, cleared workforce. ## Why Work Here - **Culture**: Collaborative, supportive, and mission‑driven, with a focus on “Total Service – Total Commitment” extending to employees and communities. - **Work arrangements**: Hybrid, on‑site, and remote positions available (varies by contract/location). Locations include Washington, DC, Arlington/Reston/Springfield/Ashburn VA, Annapolis Junction MD, Colorado Springs CO. - **Benefits**: Competitive salaries, 401k with 3% match, annual and spot bonuses, flexible work arrangements, PTO plus holiday/wellness/birthday leave, medical/dental/vision, wellness programs, employee assistance program, training and development, performance reviews, tuition reimbursement. - **Veteran support**: Virginia Values Veterans certified, award‑winning veteran training program, veteran employee resource group, and proactive veteran/military spouse recruiting. - **Growth**: Clear advancement paths with training and upward mobility. ## Sources 1. [jobs.lever.co/totalsystech](https://jobs.lever.co/totalsystech) – Career listings (hybrid/on-site/remote details) 2. [totalsystech.com/who-we-are](https://totalsystech.com/who-we-are) – Company history, leadership, mission, certifications 3. [totalsystech.com/join-our-team](https://totalsystech.com/join-our-team) – Benefits, work environment, veteran programs 4. [totalsystech.com/learn-about-us](https://totalsystech.com/learn-about-us) – Service areas, certifications, company overview 5. [www.totalsystech.com/home](https://www.totalsystech.com/home) – Homepage summary ## Other roles at TSTC - [Systems Enginer](https://feeny.ai/job/systems-enginer-tstc-washington-xmx4yqg1n7gp) — Washington, DC - [Information Security Systems Officer](https://feeny.ai/job/information-security-systems-officer-tstc-ashburn-v632c1at07k3) — Ashburn, VA - [Strategic Functional Consultant](https://feeny.ai/job/strategic-functional-consultant-tstc-washington-fb1na4132ezw) — Washington, DC - [Senior Management Consultant](https://feeny.ai/job/senior-management-consultant-tstc-washington-xh5f4shbpdya) — Washington, DC - [Project Lead](https://feeny.ai/job/project-lead-tstc-annapolis-junction-nawjtsa1fs24) — Annapolis Junction, MD - [Security Engineer Lead](https://feeny.ai/job/security-engineer-lead-tstc-annapolis-junction-mm9022c4rg26) — Annapolis Junction, MD - [Security Compliance Lead](https://feeny.ai/job/security-compliance-lead-tstc-annapolis-junction-9kgdaa4xn5rz) — Annapolis Junction, MD - [Functional Expert](https://feeny.ai/job/functional-expert-tstc-washington-gd1940563xjv) — Washington, DC - [Junior Data Analyst](https://feeny.ai/job/junior-data-analyst-tstc-arlington-xj8t1wmkt3ws) — Arlington, VA - [Part Time CMMI Audit Support](https://feeny.ai/job/part-time-cmmi-audit-support-tstc-remote-fwpx785n9g43)