---
title: 'Partner Engineer at Duffel'
canonical: 'https://feeny.ai/job/partner-engineer-duffel-new-york-439k2r3jxrwb'
type: 'job'
last_seen: '2026-09-11'
---

# Partner Engineer at Duffel

- **Company:** Duffel
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/duffel/018b4fe7-9571-46a8-8ff7-26becf277892

## Job description

📍 New York (Hybrid — 2 days onsite) 🕒 Permanent | Start ASAP

We’re Making Travel Effortless. Join Us. Travel is essential, whether it’s visiting family, starting a new adventure, or taking a career defining trip. Yet today, over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we’re rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures, and Kima Ventures) and born out of Y Combinator (S18), we’re simplifying complex systems to build the future of travel.

## About the role

This role crosses the boundary between Solution Engineering and Customer Success Engineering. You'll partner with customers from the earliest discovery conversations through implementation and beyond, becoming their long-term technical counterpart as they build and grow on Duffel. Working closely with Enterprise Account Executives, you'll lead technical discovery, shape solution architecture, run workshops and guide customers through complex technical decisions. Once a partnership is in place, you'll continue supporting their technical strategy as they launch new products, expand into new markets and scale their integrations. You'll collaborate daily with Product, Engineering, Implementation, Customer Success and Technical Support, ensuring the solutions we design are practical, scalable and create long-term value for our partners. If you enjoy solving complex technical problems, building trusted customer relationships and influencing both product direction and commercial success, we'd love to hear from you.

## What you'll be doing

- Partner with Enterprise Account Executives throughout the sales process, leading technical discovery and solution design.
- Understand customer goals, technical environments and product requirements to design scalable solutions using Duffel's APIs.
- Lead architecture discussions, technical workshops, product demonstrations and proof-of-concepts.
- Become a trusted advisor to engineering teams, product leaders and technical decision makers.
- Remain accountable for the integrity of the technical solution throughout implementation. Partner with an Implementation Manager, who owns the delivery programme, while you own the architecture and important solution decisions.
- Advise customers on best practices around integrations, scalability, reliability and user experience.
- Translate partner needs into clear problem statements and evidence for Product and Engineering, distinguishing one-off requests from recurring needs that should influence Duffel’s product strategy.
- Work alongside Implementation Managers, Partner Managers and Technical Support to deliver a seamless customer experience.
- Create reusable technical documentation, reference architectures and best practices that help us scale the Partner Engineering function.

We're looking for someone who

- Has significant experience leading technical work with large or complex enterprise customers in roles such as Solutions Engineer, Partner Engineer, Customer Success Engineer, Solutions Architect, or Sales Engineer.
- Enjoys working directly with customers to understand complex technical challenges and design thoughtful solutions.
- Has a strong understanding of REST APIs, webhooks, authentication, integrations and modern software architecture.
- Is capable of investigating complex integration behaviour and significant technical risks when needed, while partnering with Technical Support Engineering, which owns routine questions and incidents.
- Can confidently communicate with software engineers, product managers and senior technical stakeholders.
- Balances technical excellence with commercial awareness, understanding how technology helps customers achieve business outcomes.
- Thrives in collaborative environments, working closely across Sales, Product, Engineering and Customer Success.
- Enjoys ambiguity, takes ownership and is excited to help build new ways of working as Duffel continues to grow.

## Nice to have

We're more interested in your ability to solve customer problems than ticking every box, but experience in any of the following would be beneficial:

- API-first or developer platform businesses.
- Enterprise SaaS or B2B infrastructure products.
- Fintech, payments, commerce or travel technology.
- Building integrations or technical solutions for enterprise customers.
- Supporting customers through complex implementation or onboarding projects.
- Helping establish or scale a Solutions Engineering or Partner Engineering function.

## Why You’ll Love Working at Duffel

We believe in true ownership. That’s why every permanent employee gets equity in the business. Perks That Actually Matter: ✈️ Travel Allowance: We literally pay you to get out of town and explore the world. 🏝️ Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy. ⚡ Electric Car Scheme: Roll up in a brand-new EV with eco-friendly tax savings. 🏡 Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day. 📚 Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme. 🏥 Health & Wellbeing: Private healthcare, eye test cover, and season ticket loans.

We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.

Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.

## About Duffel

## Company Overview
- **One-liner**: Duffel provides easy-to-use APIs and software tools that allow any business to shop, book, and manage flights, hotel stays, and travel extras without the complexity of legacy travel infrastructure.
- **Entity Type**: Private (VC-backed; Series B)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Not publicly available (CEO is Steve Domin)

## Core Business
- **Primary Industries**: Travel technology, SaaS / API infrastructure
- **Target Customers**: B2B – startups, challenger banks, spend management platforms, and large enterprises that want to sell travel online
- **Mission / Purpose**: "To make travel effortless" by rebuilding the software layer that underpins the global travel industry [duffel.com/about-us](https://duffel.com/about-us)

## Products & Services
- **Flights API**: Complete flight shopping, booking, order management, and ancillaries (seats, bags) with access to global airline content via Duffel’s own accreditation and ticketing authority.
- **Stays API**: Earn commission on over 1 million properties worldwide; build hotel shopping experiences with rich content and loyalty benefits.
- **Ancillaries Component**: Pre-built UI for seat selection and baggage (and more) that can be dropped into any web or mobile experience.
- **Loyalty & Payments**: Features to offer loyalty programme perks and integrated payment flows.
- **Front-end Components**: Customisable, ready-made shopping interfaces (e.g., autocomplete flight search) for rapid integration.

All products are delivered as RESTful APIs with client libraries in Node.js, Python, and Ruby, plus comprehensive documentation and user guides [duffel.com](https://duffel.com/).

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding – **$56.3M** raised across four rounds:
  - Seed (Aug 2018): $4.8M led by Blossom Capital
  - Series A (Jun 2019): $21.5M led by Benchmark
  - Series B (Oct 2019): $30M led by Index Ventures
  - An earlier $125K seed round (Sep 2018) also noted [linkedin.com](https://uk.linkedin.com/company/duffelhq)
- **Estimated Annual Revenue**: $1.4M (private company estimate, per LinkedIn data)
- **Notable Investors/Partners**: Benchmark, Index Ventures, Blossom Capital, Y Combinator (S18), Kima Ventures; partners include some of the world’s leading airlines.
- **Growth Signals**:
  - Headcount of ~41 employees (+16.1% YoY)
  - Active hiring in Engineering, Customer Success, and Partnerships (12 open positions as of mid-2026)
  - Operating in 5 countries (UK, US, Spain, South Africa, Denmark)
  - New product launches (Ancillaries component, Stays API, loyalty features) [linkedin.com](https://uk.linkedin.com/company/duffelhq)

## Competitive Advantages
- **Proprietary accreditation & ticketing authority** – enables direct access to global airline content without each customer needing their own license.
- **Developer-first approach** – modern, well-documented APIs with client libraries in multiple languages and pre-built UI components.
- **Full-stack travel platform** – covers flights, stays, ancillaries, and payments in a single integration.
- **Focus on rewriting legacy infrastructure** – removes the archaic software hurdles that have historically blocked new entrants from selling travel.

## Strategic Focus
- Deepen the product suite (rooms, ancillaries, loyalty) to become the single API layer for all travel.
- Expand into verticals like challenger banks and spend management (e.g., “Duffel for Spend Management”).
- Scale partnerships with more airlines and property providers globally.
- Continue hiring engineers and customer success teams to support enterprise clients and geographic expansion.

## Why Work Here
- **Hybrid & Flexible**: Office two days per week in London; 60 days per year work from anywhere globally.
- **Time Off & Leave**: 27 days annual leave plus public holidays; 26 weeks fully paid parental/adoption leave; 12-week sabbatical after 4 years.
- **Compensation & Equity**: Competitive base salary reviewed annually, stock options, pension match up to 5%.
- **Perks**: Duffel Travel Allowance (stipend to spend on flights), private healthcare, learning & development budget, up to 4 study days per year, paid volunteering day.
- **Engineering Culture**: Modern stack (Node.js, Python, Ruby, APIs), focus on AI and backend roles. Team alumni from Monzo, Deliveroo, GoCardless, and Paddle.
- **Interview Process**: Online application → recruiter call → first interview → final-stage interviews (typically a half-day on Zoom) [duffel.com/careers](https://duffel.com/careers).

## Sources
1. [duffel.com/about-us](https://duffel.com/about-us)
2. [duffel.com/careers](https://duffel.com/careers)
3. [duffel.com](https://duffel.com/)
4. [linkedin.com/company/duffelhq](https://uk.linkedin.com/company/duffelhq)
5. [jobs.lever.co/duffel](https://jobs.lever.co/duffel)

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