--- title: 'Partner Engineer, Scaled Support at Parafin' canonical: 'https://feeny.ai/job/partner-engineer-scaled-support-parafin-san-francisco-v6dbxfzzw6g4' type: 'job' last_seen: '2026-09-09' --- # Partner Engineer, Scaled Support at Parafin - **Company:** Parafin - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/parafin/f73af03e-d559-4142-b143-9f3b5696fb5d ## Job description About Us: At Parafin, we’re on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don’t have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on. We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners. We’re a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more — all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities. Join us in creating a future where every small business has the financial tools they need. ## ABOUT THE POSITION We're expanding our Partner Engineering team and looking for a Partner Engineer to own the technical experience of our partners after they go live. This is the person who keeps our live integrations healthy, resolves the hardest post-launch technical issues, and—most importantly—builds the tooling, telemetry, and playbooks that let us support a fast-growing base of partners without scaling headcount one-for-one. It's a partly partner-facing role that blends hands-on debugging with system-building. You'll work shoulder-to-shoulder with partners' technical teams and with our own Product and Platform engineers, moving us from reactive, one-off firefighting toward a scalable, self-serve, best-in-class support model. You'll also be a direct line into Parafin's product direction: the recurring issues and partner feedback you surface will shape what we build next. This role reports to the Partner Engineering Manager. We're hiring across a range of levels—from strong mid-level engineers to senior engineers who have built and scaled support functions before. Join us and help drive Parafin's growth. ## WHAT YOU'LL BE DOING Own the health of our live integrations - Serve as the ongoing technical point of contact for our partners' engineering teams once they're live. - Proactively monitor integration health, feature adoption, and stability post-launch—catching issues before partners do. - Instrument telemetry, logs, and dashboards to observe partner integrations at scale (webhook delivery, disbursement and repayment flows, offer eligibility, reconciliation). Debug and resolve the hardest technical problems - Own escalations end-to-end: reproduce, root-cause, and drive resolution of integration issues, working across Parafin's codebase (React, Scala, Python) and partner systems. - Read logs, write queries, and reproduce issues via API calls to isolate whether a problem lives in our platform, the partner's implementation, or the data in between. - Partner with Product and Platform engineering to ship durable fixes, not just workarounds. Build a sustainable, scaled support function - Design the tooling, automation, and runbooks that turn repeatable integration patterns into self-serve resolution—so we can support the next 10 partners without 10x the effort. - Own our technical documentation standards and be the flag-bearer for our public-facing developer docs. - Identify recurring issue themes and eliminate their root causes through better tooling, docs, or product changes. Close the loop with Product and Platform - Translate real-world partner needs into prioritized feedback and improvements to our platform, APIs, and partner-facing assets. - Advocate for partners internally while diplomatically steering requests toward scalable, supportable solutions. ## WHAT WE'RE SEARCHING FOR - 3+ years in a client-facing technical role—post-sales / solutions engineering, technical partner support, developer support engineering, or technical account management. Senior candidates who have stood up or scaled a technical support function are especially encouraged to apply. - An engineering background, with fluency in one or more languages (e.g., Python, JavaScript/TypeScript, Java, Scala). You're comfortable exploring and navigating a production codebase—ours is primarily React, Scala, and Python. - Strong hands-on debugging instincts: you can read logs, write SQL, inspect data pipelines, and reproduce issues with API calls to isolate the root cause. - Proficiency with integration technologies—REST APIs, webhooks, SDKs, data pipelines, and embeddable UI components. - Excellent communication skills: you can explain complex technical concepts clearly to both engineers and non-technical stakeholders, up to and including executives. - Strong, partner-focused problem-solving. You have a track record of relentlessly raising the bar for partner experience. - A bias toward leverage: you instinctively turn one-off fixes into documentation, tooling, and repeatable process. - Ability to thrive in an ambiguous, fast-paced environment, adapting quickly as requirements and priorities evolve. - Genuine passion for helping small businesses grow and succeed. ## PREFERRED QUALIFICATIONS - Experience in fintech, payments, lending, or another money-movement domain—familiarity with concepts like ledgering and reconciliation is a plus. - Familiarity with SQL and with monitoring/observability tooling (dashboards, logging, alerting). - Knowledge of industry best practices for integration design and technical scoping. - Experience building or improving developer-facing documentation and self-serve support. ## WHAT WE OFFER - Base salary range: $180k - $220k - Equity grant - Medical, dental & vision insurance - Unlimited PTO - Commuter benefits - Free lunches - Paid parental leave - 401(k) - Employee assistance program If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us. ## About Parafin ## Company Overview - **One-liner**: Parafin is a financial infrastructure company that provides platforms with embedded financial products for small businesses. - **Entity Type**: Private (Line of Credit – II; total raised $412M) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Sahill Poddar, Vineet Goel, Ralph Furman ## Core Business - **Primary industry**: Embedded finance / Fintech infrastructure - **Target customers**: B2B – marketplaces, vertical SaaS platforms, and payment processors that serve small businesses - **Mission / purpose**: “Power the financial services of platforms so small businesses can run and grow themselves despite uncertain economic conditions.” ## Products & Services - **Capital**: White-labeled working capital financing for small businesses. Offers are pre-approved, disbursed in as little as 24 hours, with no interest or late fees. AI-powered underwriting trained on over 1 billion cross-industry data points. - **Pay Over Time**: A payment method that allows end customers to pay over time, helping platforms grow their bottom line. - **Spend**: A spend card program that turns everyday customer spend into revenue and loyalty for the platform. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metrics**: - Total funding: $412M (latest round: Line of Credit – II in 2026) - Extended over $25 billion in offers to hundreds of thousands of businesses - Over 50,000 businesses funded - **Notable Investors / Partners**: Ribbit Capital, Thrive Capital, GIC, Notable Capital, Redpoint Ventures; also Trinity Capital, Silicon Valley Bank, EverBank, Cross River. Platform partners include DoorDash, Amazon, Worldpay, Walmart, and Mindbody. - **Growth Signals**: - Ranked #10 on the 2025 Deloitte Technology Fast 500 - Ranked #13 on the 2025 Inc. 5000 list - Named to the 2026 Forbes Fintech 50 - Recognized as one of “America’s best startup employers (2026)” - Expanded warehouse credit facility with Silicon Valley Bank, EverBank, and Trinity Capital (May 2026) ## Competitive Advantages - **AI-powered underwriting** that continuously improves using over 1 billion data points, enabling high approval rates and pre‑approved offers. - **White‑labeled, deeply integrated UI** that feels native to the platform partner. - **Fast capital deployment** – funds in as little as 24 hours with no interest or late fees. - **Trusted by leading platforms** (DoorDash, Amazon, Worldpay, Walmart) providing strong distribution and credibility. ## Strategic Focus - Expand the suite of embedded financial products (Capital, Pay Over Time, Spend). - Deepen partnerships with platforms and payment processors to reach more small businesses. - Continue to invest in AI/ML underwriting to improve approval rates and risk management. - Scale the warehouse credit facility and debt capacity to support growing loan origination. ## Why Work Here - **Culture & values**: Accountability, Efficiency, Empathy, Intellectual Honesty. Emphasis on seeking truth, giving feedback, and being results-oriented. - **Benefits**: Unlimited PTO, medical/dental/vision insurance, 401(k) plan, commuter benefits, free in-office lunches, HSA & FSA options, paid parental leave, pet insurance discount, mental health & well-being resources, coffee chat allowance, peer recognition program, free equity tax advising. - **Work environment**: Office‑first in San Francisco (301 Howard Street). Roles span Engineering, Data Science, Design, Finance, Marketing, Operations, Platform Growth, and Sales. - **Recognition**: Named “America’s best startup employers (2026)” and “Fintech Innovation 50,” indicating strong employee satisfaction and industry impact. ## Sources 1. [parafin.com](https://www.parafin.com/) – Official website 2. [parafin.com/about](https://www.parafin.com/about) – About page 3. [parafin.com/careers](https://www.parafin.com/careers) – Careers page 4. [jobs.ashbyhq.com/parafin](https://jobs.ashbyhq.com/parafin) – Open roles 5. [cbinsights.com](https://www.cbinsights.com/company/parafin) – CB Insights company profile ## Other roles at Parafin - [Product Operations Specialist, Servicing](https://feeny.ai/job/product-operations-specialist-servicing-parafin-san-francisco-x2e1v1nvja9x) — San Francisco, CA - [Account Executive, Platform Partnerships](https://feeny.ai/job/account-executive-platform-partnerships-parafin-san-francisco-rhhdhy9r1z0y) — San Francisco, CA - [Senior Software Engineer, Lending Products](https://feeny.ai/job/senior-software-engineer-lending-products-parafin-san-francisco-zr53hnveh1qa) — San Francisco, CA - [Engineering Manager, Data Platform](https://feeny.ai/job/engineering-manager-data-platform-parafin-san-francisco-dc5mw86j5sm7) — San Francisco, CA - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-parafin-san-francisco-y153w5prbdtn) — San Francisco, CA - [Senior Forward Deployed Engineer](https://feeny.ai/job/senior-forward-deployed-engineer-parafin-san-francisco-t0my8fzfmqj0) — San Francisco, CA - [Head of Marketing](https://feeny.ai/job/head-of-marketing-parafin-san-francisco-ng1vvc7xcytq) — San Francisco, CA - [Senior Software Engineer, ML Platform](https://feeny.ai/job/senior-software-engineer-ml-platform-parafin-san-francisco-45pnmjsttgw4) — San Francisco, CA - [Staff Software Engineer, Lending Products](https://feeny.ai/job/staff-software-engineer-lending-products-parafin-san-francisco-b4bjmqxb0qhn) — San Francisco, CA - [Senior Software Engineer, Merchant Platform](https://feeny.ai/job/senior-software-engineer-merchant-platform-parafin-san-francisco-vmnp25rzccdy) — San Francisco, CA