---
title: 'Partner Operations Manager at Ascertain'
canonical: 'https://feeny.ai/job/partner-operations-manager-ascertain-remote-ynnqc36wjtya'
type: 'job'
last_seen: '2026-09-05'
---

# Partner Operations Manager at Ascertain

- **Company:** Ascertain
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/ascertain/27f83deb-fc72-4088-b3ad-8d0d232a585f

## Job description

## MEET ASCERTAIN

Ascertain is building AI agents to automate the administrative work that burdens care teams. We are in major health systems and large specialty groups, saving hundreds of staff hours every week.

Our backers include Northwell Health, New York’s largest health system, and Deerfield Management, a leading healthcare investment firm.

Together, we’re on a mission to restore time, trust, and focus to the people who keep healthcare running. Our work is urgent — not because of startup timelines, but because our customers rely on us to drive financial resilience and operational clarity in a system under strain.

## ABOUT THE ROLE

We're seeking a fully remote Partner Operations Manager to lead, develop, and support a team of Partner Operations professionals. This role is focused on building a high-performing team of Partner Operations Associates.

You'll oversee approximately 10–12 Partner Operations Associates and Senior Associates, providing coaching, feedback, performance management, and career development. You'll work closely with your Partner Operations Leads to ensure teams have the staffing, training, and support they need to consistently deliver outstanding customer outcomes.

This role partners closely with the Head of Partner Operations on hiring, workforce planning, and organizational development while remaining deeply engaged in the day-to-day success of your team.

## WHAT YOU'LL DO

- Recruit, manage, coach, and develop a team of approximately 10–12 Partner Operations Associates (also known as Prior Authorization Assistants) and Senior Associates.
- Conduct one-on-ones, performance reviews, and career development conversations.
- Support hiring through interviewing, candidate evaluation, and onboarding.
- Collaborate with Lead Partner Operations Associates to improve quality, productivity, and customer satisfaction.
- Maintain a limited personal caseload (~25% of your time) to stay current on the work and payer changes.
- Monitor team performance metrics and identify coaching opportunities.
- Manage scheduling, PTO, attendance, and day-to-day employee support.
- Address employee performance concerns and implement development plans.
- Ensure consistent execution of operational standards across your team.
- Support organizational change management and adoption of new technology.
- Escalate staffing or operational risks to the Head of Partner Operations.

## WHAT YOU'LL NEED

- 5+ years of healthcare operations experience.
- 2+ years leading or supervising operational teams.
- Experience coaching employees through performance management and professional development.
- Experience interviewing and onboarding employees.
- Strong understanding of healthcare payer operations.
- Experience with athenahealth and/or NextGen preferred.

## WHAT YOU'LL BRING TO THE TABLE

- People-First Leadership. You develop your team, hold them accountable, and create an environment where they do their best work.
- Accountable. You own your team's numbers and quality, and you do not pass the buck when something slips.
- Coaching-Minded. You explain the why behind a process and help people improve without taking over.
- Detail-Oriented. You keep quality high across a team, not just in your own work.
- Collaborative. You communicate clearly with your team, your manager, providers, and cross-functional stakeholders.
- Adaptable. You move easily between manual workflows and AI-powered tools as processes evolve.

Why Ascertain? Make a real difference: Your work will directly impact healthcare organizations and improve patient care. Join Ascertain in transforming healthcare with AI!

## About Ascertain

## Company Overview
- **One-liner**: Ascertain provides an agentic AI platform that automates healthcare administrative workflows—prior authorizations, referrals, eligibility checks, care coordination, and claims management—across health systems, providers, and payers.
- **Entity Type**: Private (startup); raised $17.4M total (Seed + Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2022
- **Founders**: Founded by a team of healthcare operators and technologists, including CEO Mark Michalski, MD (former healthcare executive) and CPO Eli Bernstein (others from Northwell Health and Aegis Ventures) [ascertain.com](https://www.ascertain.com/company) [linkedin.com](https://www.linkedin.com/company/ascertain-ai)

## Core Business
- **Primary industry**: Healthcare IT / AI-powered healthcare operations automation
- **Target customers**: B2B – health systems, specialty practices, management service organizations (MSOs), and health plans
- **Mission**: “To fundamentally transform medicine and create a more equitable healthcare future by addressing operational inefficiencies at scale” [linkedin.com](https://www.linkedin.com/company/ascertain-ai)

## Products & Services
Ascertain’s platform is a unified AI agent system that automates end-to-end care management and revenue cycle workflows. Key modules include:
- **Prior Authorization Automation**: Submits, reviews, and follows up on prior authorizations, reducing workload by up to 95% in pilot studies.
- **Referral Management**: Ingests unstructured data and automates referral processing.
- **Eligibility Verification**: Real-time checks integrated into existing workflows.
- **Care Coordination**: Automates discharge planning, care gap identification, and case management.
- **Claims Management**: Streamlines claims submission, denials, and appeals with built-in auditability.
- **Utilization Management**: Automates reviews and compliance checks.
- **Human-in-the-Loop**: Every process embeds human review for transparency and control [ascertain.com](https://www.ascertain.com/)

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric (Total Funding)**: $17.4M (Seed $7.4M in March 2024, Series A $10M in May 2025)
- **Notable Investors / Partners**: Deerfield Management (Series A lead), Northwell Health (strategic partner and investor), Aegis Ventures (co-founder/sponsor) [linkedin.com](https://www.linkedin.com/company/ascertain-ai) [ascertain.com](https://www.ascertain.com/company)
- **Growth Signals**:
  - Headcount: 31 employees (93.1% YoY growth) [linkedin.com](https://www.linkedin.com/company/ascertain-ai)
  - Pilot with Northwell Health: reduced user clicks by 80% and authorization submission time by 67% [ascertain.com](https://www.ascertain.com/)
  - Partnership with The Oncology Institute (100+ oncology clinics) went live in 8 weeks [ascertain.com](https://www.ascertain.com/)
  - Partnership with Cardiovascular Associates of America (CVAUSA) [ascertain.com](https://www.ascertain.com/)
  - Claims ROI in under 90 days [ascertain.com](https://www.ascertain.com/)

## Competitive Advantages
- **Healthcare-native design**: Built by former healthcare operators who understand workflow complexity.
- **Agentic AI, not RPA**: Platform adapts to new rules in real time, ingests both structured and unstructured data, and operates with explainable, auditable guardrails.
- **Fast deployment**: Live in 8 weeks; ROI measurable in months.
- **Transparency & compliance**: Human-in-the-loop, built-in audit trails, and compliance-ready for healthcare regulations.
- **Strong partnerships**: Deep ties with Northwell Health (one of the largest health systems in the U.S.) provide real-world validation and data access [ascertain.com](https://www.ascertain.com/) [builtin.com](https://builtin.com/company/ascertain)

## Strategic Focus
- **Scale existing platform** across more health systems, specialty practices, and payers.
- **Expand automation** into denials management, population health, and care gap identification.
- **Deepen AI capabilities** while maintaining transparency and auditability.
- **Grow the team** (active hiring for product, engineering, and customer-facing roles) [linkedin.com](https://www.linkedin.com/company/ascertain-ai) [jobs.ashbyhq.com](https://jobs.ashbyhq.com/ascertain)

## Why Work Here
- **Mission-driven impact**: Work on reducing administrative burden that delays patient care; directly improve healthcare access and equity.
- **Culture**: “Clinicians, engineers, and business leaders” united by the belief that “less admin means better outcomes” [ascertain.com](https://www.ascertain.com/company)
- **Remote / Hybrid**: Some roles are remote (e.g., Brazil-based engineers), others are in-office or hybrid in New York. The company supports flexibility [builtin.com](https://builtin.com/company/ascertain) [linkedin.com](https://www.linkedin.com/company/ascertain-ai)
- **Engineering environment**: Apply cutting-edge AI (agents, LLMs, NLP) to real-world healthcare problems; work on a modern stack with fast iteration cycles.
- **Growth trajectory**: Rapidly growing startup (93% headcount growth YoY) with strong funding and strategic partnerships; opportunities for ownership and advancement.
- **Notable perks**: Not explicitly detailed, but typical for venture-backed AI startups (equity, competitive salary, mission-focused culture).

## Sources
1. [ascertain.com](https://www.ascertain.com/)
2. [ascertain.com/company](https://www.ascertain.com/company)
3. [ascertain.com/careers](https://www.ascertain.com/careers)
4. [linkedin.com/company/ascertain-ai](https://www.linkedin.com/company/ascertain-ai)
5. [builtin.com/company/ascertain](https://builtin.com/company/ascertain)

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