---
title: 'Partner Operations Manager at Lob'
canonical: 'https://feeny.ai/job/partner-operations-manager-lob-united-states-82380kn1916b'
type: 'job'
last_seen: '2026-10-18'
---

# Partner Operations Manager at Lob

- **Company:** Lob
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-18
- **Apply:** http://www.lob.com/careers/apply?gh_jid=8279364

## Job description

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Print Operations Manager

As the Print Operations Manager, you’ll own day-to-day management of a group of commercial print partners in Lob’s Print Delivery Network (PDN), the network that manufactures and mails every piece sent through Lob’s APIs. A typical week means running partner scorecards, digging into on-time delivery and quality data, and driving corrective action when a partner misses SLA. You’ll audit invoices against rate cards, forecast capacity ahead of peak, and jump in as first responder when a print run needs to be stopped, cancelled, or rerouted. You’ll work across Commercial Print Operations, postal logistics, Product, Engineering, Finance, and Supply Chain to keep the network running as volume grows. You’ll spend about half your time on-site at partner production facilities. And you’ll lean on AI tools, SQL, and automation to manage more partners, more volume, and more audits with less manual work.

As the Print Operations Manager, you’ll…

- Manage an assigned group of PDN partners on performance, capacity, cost, and contract compliance, running weekly scorecards and quarterly business reviews;
- Audit partner invoices against contracted rate cards and tier structures, recover overcharges, and use AI tools (e.g., Claude) and SQL to automate audits, scorecards, and reporting across Redshift, NetSuite, and invoice ingestion;
- Enforce the Lob Paper Program and substrate specs, and hold partners to PostalIQ go-live benchmarks as PostalIQ expands across the network;
- Within 6 months, own the scorecards and weekly operating cadence for your partners, complete full partner invoice audits independently, and ship at least one AI-driven workflow that removes recurring manual work;
- Within 12 months, own capacity forecasting for your partners through peak season, qualify and onboard new flex partners, and have PostalIQ presort readiness in place across your partner group.

What will you bring to this role…

- 5+ years of hands-on experience managing commercial printers or contract manufacturers;
- Working knowledge of print production and mail: offset vs. inkjet, finishing and inserting, substrates (basis weight, cwt pricing), PDF/X and GRACoL, and USPS presort, automation discounts, IMb, and NCOA/PAF;
- Fluency reading commercial printer rate cards, volume tier structures, and invoices, plus comfort in SQL or advanced spreadsheet modeling;
- Demonstrated use of AI/LLM tools to replace manual operational work, with examples of workflows you’ve built, not just tools you’ve used;
- Strong analytical and problem-solving skills, with the ability to work independently and in ambiguity;
- Excellent communication skills across all levels, including partners, cross-functional teams, and leadership;
- Proven ability to execute large, complex initiatives in a high-growth, geographically distributed environment.

At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these:

- Experience with Redshift, NetSuite, or automating invoice ingestion;
- Experience qualifying paper stocks to spec ranges and FSC requirements;
- Experience standing up or activating overflow and flex partner networks;
- Experience partnering with Product and Engineering on USPS or printer integrations;
- Bachelor’s degree preferred, not required.

## Compensation Information

The compensation for this role consists of a base salary and RSUs.

Annual Salary Band: $102,500 - $112,500

## <#LI-REMOTE #LI-GD1

“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”

We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Our Commitment to Diversity

Lob is an equal opportunity employer and [values diversity](https://www.lob.com/blog/power-diversity-starts-data) of [backgrounds and perspectives](https://www.lob.com/blog/a-commitment-to-diversity) to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the [San Francisco’s Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf).

Recent awards

[#88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025](https://builtin.com/awards/remote/2025/best-midsize-places-to-work) BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

## About Lob

## Company Overview
- **One-liner**: Lob is a direct mail automation platform and print network that combines software APIs with a nationwide print delivery network to help businesses send personalized, trackable mail at scale.
- **Entity Type**: Private (Series C; total funding of $82.4M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2013
- **Founders**: Not publicly listed on primary sources (founded by Y Combinator alumni)

## Core Business
- **Primary industry**: Direct Mail Automation / SaaS / Print & Mail Infrastructure
- **Target customers**: B2B, serving over 12,000 companies including tech, e-commerce, financial services, healthcare, and direct-to-consumer brands
- **Mission or purpose statement**: To bring the speed, personalization, and measurability of digital channels to direct mail, while operating sustainably (100% carbon neutral, plants more trees than it uses)

## Products & Services
- **Lob Direct Mail Platform**: A SaaS dashboard for designing, segmenting, personalizing, and tracking direct mail campaigns.
- **Lob APIs**: Award-winning APIs (Postman Award Winner, Best API) that allow developers to programmatically create, send, and track mailpieces.
- **Postal IQ**: Proprietary routing intelligence that selects the most efficient USPS entry point for every mailpiece, reducing transit time and stabilizing costs.
- **Print Delivery Network**: A nationwide network of vetted, secure printers that produce mail near its final destination, enabling fast, scalable fulfillment.
- **Address Verification**: API-based address validation and correction to reduce waste and improve deliverability.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of ~$65.5M (LinkedIn estimate, 2026); Total funding of $82.4M
- **Notable Investors**: Y Combinator (seed), Polaris Partners (Series A lead), and other institutional investors
- **Growth Signals**:
    - 109 employees (+7.1% YoY)
    - Over 1 billion mailpieces delivered
    - 12,000+ customers
    - Named "2026 Delivery Platform of the Year" by SupplyTech Breakthrough Awards
    - Recognized as a "2026 Best Places to Work" (Built In)
- **Customer Base**: 12,000+ companies across healthcare, finance, e-commerce, and tech

## Competitive Advantages
- **Only unified platform**: Lob is the only direct mail platform that combines campaign tools, APIs, Postal IQ routing, and a nationwide Print Delivery Network in one solution.
- **Postal IQ moat**: Proprietary routing intelligence that optimizes USPS entry points, a hard-to-replicate logistical advantage.
- **Compliance & security**: Supports HIPAA, GDPR, CCPA/CPRA, making it a trusted partner for regulated industries.
- **Sustainability differentiator**: 100% carbon neutral, plants more trees than it uses — a unique selling point in a traditionally wasteful industry.
- **Developer-first approach**: Award-winning APIs with strong documentation and community, making it easy for engineering teams to integrate.

## Strategic Focus
- **Product-led growth**: Continuing to invest in API and platform capabilities to make direct mail as easy to use as email or digital ads.
- **Scaling the Print Delivery Network**: Expanding local production capacity to reduce transit times and costs for high-volume campaigns.
- **Data-driven mail**: Enhancing personalization, segmentation, and analytics to make direct mail more measurable and effective.
- **Sustainability leadership**: Deepening commitment to carbon neutrality and responsible paper sourcing as a brand differentiator.

## Why Work Here
- **Remote-first culture**: Operates from everywhere with a polished asynchronous work culture (Slack, Zoom, pair programming). Regular team offsites and in-person hangs maintain connection.
- **Comprehensive perks**: Remote-first culture, comprehensive health plans, health and wellness stipend, flexible time off, fertility/family planning support, parental leave.
- **Engineering culture**: 20% time for personal projects, engineer-led working groups (technical, equity, culture), strong emphasis on continuous learning and ownership. "People are constantly in Slack huddles" — collaborative, distributed engineering team.
- **Employee-led impact**: "Lob for Good" / Lob.org social impact program — employee-initiated, company-backed initiatives for racial justice, sustainability, and civic action.
- **Transparency & feedback**: Performance reviews focused on active feedback, year-round "pulse checks," and a culture of "we own the outcome."
- **Diverse team**: Employees across 7 countries (US, Mexico, Canada, France, Belarus, Pakistan, Philippines); 28% of workforce in technical roles.
- **Recognition**: Named a "Best Places to Work" (Built In, 2026); described by employees as "a progressive place" with both great culture and the structures to back it up.

## Sources
1. [lob.com/careers](https://www.lob.com/careers)
2. [lob.com](https://www.lob.com/)
3. [lob.com/about](https://www.lob.com/about)
4. [LinkedIn - Lob](https://www.linkedin.com/company/lob)
5. [Built In SF - Lob Culture](https://www.builtinsf.com/articles/lobs-employees-make-direct-mail-sustainable)

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