--- title: 'Partner Operations Specialist – Ad Ecosystem at Baidu USA' canonical: 'https://feeny.ai/job/partner-operations-specialist-ad-ecosystem-baidu-usa-toronto-mpw6bqd9rh7e' type: 'job' last_seen: '2026-09-12' --- # Partner Operations Specialist – Ad Ecosystem at Baidu USA - **Company:** Baidu USA - **Location:** Toronto, Canada - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/baidu/jobs/8196985 ## Job description Partner Operations Specialist – Ad Ecosystem Location: Toronto, ON, Canada / Mountain View, CA, US (Hybrid) Job Type: Contractor, Full Time, Monday - Friday Position Overview MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team. In this role, you will serve as a key operational bridge between our global business teams and third-party technology & ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform. This role combines partner communication, case management, and cross-functional coordination. You will be responsible for managing day-to-day partner communications, handling ad quality and compliance appeals, establishing standardized escalation trackers, and gathering market intelligence to support sustainable business growth across North America and global markets. ## Key Responsibilities 1. Partner Relationship & Account Operations - Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners. - Organize and lead regular operational check-ins (weekly/bi-weekly cadence) to review open cases, platform updates, and service SLAs. - Foster collaborative, trusted working relationships with external partner teams across North America. 1. Case & Appeal Management (Ad Quality & Policy) - Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting across top supply and publisher channels. - Coordinate urgent (P0/P1) case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams. - Drive cases to resolution to ensure minimal disruption to live traffic and partner monetization. 1. Cross-Functional Coordination - Act as the communication liaison between external partners and internal teams, including Client Management, Business Development, Ad Operations, and Product/Engineering. - Translate operational feedback and policy guidelines into clear, actionable recommendations for internal account managers and technical teams. 1. Tracking & Ecosystem Intelligence - Build and maintain a centralized Case & Escalation Tracker to log issue types, partner responses, resolution times, and recurring root causes. - Stay up-to-date on emerging industry standards, platform policy updates, and brand safety benchmarks, sharing relevant insights with the broader team. - Proactively explore and build early communication channels with broader industry service providers to prepare for future business needs. ## Qualifications & Requirements - Experience: 1–3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles (AdTech, digital media, or SaaS experience preferred). - Communication Skills: Excellent verbal and written English communication skills; comfortable presenting issues clearly and professionally to external partner representatives. - Language Proficiency: Bilingual fluency in English and Mandarin Chinese (written & spoken) is strongly preferred to facilitate smooth cross-border collaboration between North American partners and global engineering/operations teams. - Core Competencies: - High attention to detail with strong organizational and follow-through capabilities. - Proactive problem-solver with patience and persistence in managing multi-step case appeals. - Ability to thrive in a fast-paced, cross-timezone work environment. - Technical Aptitude: Foundational familiarity with digital advertising concepts (DSP, SSP, programmatic buying, ad serving) is a plus, though deep technical engineering expertise is not required. - Education: Bachelor’s degree in Business, Marketing, Communications, Information Systems, or equivalent practical experience. Hourly Pay Rate Range: $25-$35/h ## About Baidu USA ## Company Overview - **One-liner**: Baidu USA is the Silicon Valley R&D center of Baidu, China’s largest search engine, focused on cutting-edge AI research, autonomous driving, and global business development. - **Entity Type**: Public subsidiary of Baidu, Inc. (NASDAQ: BIDU) - **Headquarters**: Mountain View, California, USA (with additional offices in Bellevue, WA and Sunnyvale, CA) - **Founded**: 2014 - **Founders**: Baidu was founded by Robin Li and Eric Xu; Baidu USA operates as a wholly owned subsidiary. ## Core Business - **Primary Industries**: Artificial intelligence, autonomous driving, cloud computing, digital advertising, and hardware design (CPU/GPU/SoC). - **Target Customers**: B2B (advertisers, enterprise AI solutions), B2C (through Baidu’s consumer products), and internal R&D for Baidu’s global ecosystem. - **Mission**: “To make a complicated world simpler through technology.” ## Products & Services - **Baidu Research US**: Conducts fundamental AI research in deep learning, computer vision, speech recognition, and NLP. - **Intelligent Driving Group (IDG) US**: Develops Apollo autonomous driving platform and related hardware/software. - **Baidu Global Business Unit**: Manages **MediaGo** (AI-powered advertising platform for global app advertisers) and other international ad sales. - **Xingyun US**: Silicon Valley hardware design center focused on CPU/GPU/SoC architecture for AI and autonomous driving. - **Baidu AI Cloud**: Cloud services with AI capabilities (noted as a category, though US-specific offerings may be limited). ## Market Standing - **Valuation/Market Cap**: Baidu, Inc. market cap ~$30–40 billion (as of mid-2025); Baidu USA is a subsidiary with no separate public valuation. - **Key Metric**: Headcount of 77 employees (+2.1% YoY); active job postings increased 180% YoY (14 current openings). - **Notable Investors/Partners**: Baidu, Inc. (parent); partnerships with global advertisers, automotive OEMs, and hardware vendors. - **Growth Signals**: Rapid expansion in hardware engineering roles (CPU/GPU/SoC), 40% quarterly increase in job postings, new office in Bellevue, WA, and growing global advertising business (MediaGo). ## Competitive Advantages - Access to Baidu’s massive data, compute resources, and decades of AI expertise—combined with the agility of a small Silicon Valley team. - Strong talent pipeline from top universities (Stanford, UC Santa Barbara) and alumni network at Google, Microsoft, NVIDIA, and ByteDance. - Unique position bridging US innovation with Baidu’s vast Chinese market and ecosystem. ## Strategic Focus - **AI Hardware**: Building custom CPU/GPU/SoC designs for machine learning and autonomous driving. - **Autonomous Driving**: Advancing Apollo platform through US-based R&D and partnerships. - **Global Advertising**: Scaling MediaGo to capture international app advertiser spend. - **Talent Acquisition**: Aggressively hiring hardware architects, AI researchers, and business development managers to expand US footprint. ## Why Work Here - **Culture**: “Nimbleness of a startup” with resources of a global tech giant; elite researchers and engineers work on “change-the-world” AI projects. - **Work Environment**: Hybrid/office presence across three US locations (Mountain View, Sunnyvale, Bellevue). Specific remote policy not disclosed. - **Impact**: Work on AI systems deployed to hundreds of millions of users (Baidu’s core products) and cutting-edge hardware that powers next-gen AI. - **Notable Perks**: Not explicitly listed, but typical for a global R&D center includes competitive compensation, equity (via Baidu), and exposure to cross-border technology development. ## Sources 1. [usa.baidu.com](https://usa.baidu.com/) 2. [usa.baidu.com/about](https://usa.baidu.com/about) 3. [job-boards.greenhouse.io/baidu](https://job-boards.greenhouse.io/baidu) 4. 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