---
title: 'Partner Operations Specialist at Super.com'
canonical: 'https://feeny.ai/job/partner-operations-specialist-super-com-canada-united-states-c6fdzrj32xnx'
type: 'job'
last_seen: '2026-10-18'
---

# Partner Operations Specialist at Super.com

- **Company:** Super.com
- **Location:** Canada / United States
- **Compensation:** $63k–$92k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/super.com/5c3f818b-c27e-48a8-88f8-3898a5d4a96b

## Job description

About [Super.com](http://Super.com) We started [Super.com](http://Super.com) to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that [Super.com](http://Super.com) is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

## About the role

The Partner Operations Analyst is a foundational hire on our growing Partner Operations team, working directly alongside the Partner Operations Lead to scale how we monitor, measure, and hold our external partners accountable. This is an execution and data-focused role – you’ll monitor partner performance across tools, build and maintain scorecards and dashboards, investigate performance variances, and support the dispute, credit, and escalation workflows that keep our partners accountable. We are searching for someone who possesses a perfect blend of investigative prowess, detail orientation, and ownership.

## About the team

Our Vertical Operations team is the face of Operations to each vertical of business. They are responsible for end to end vertical results; from establishing OKB policy to verifying performance. The Vertical Ops team defines the service requirements and establishes SLAs for each business. Our data-driven approach continuously improves operations through oversight and optimization. Our team is devoted to upholding service quality while reducing costs and driving innovation.

Our Partner Operations team is the newest function within Operations, built to manage performance across our external partners – starting with Travel, and expanding to Earnings and PMMC partners over time. The team defines service expectations, tracks SLAs, and holds partners accountable through data, not anecdote. As the function grows from a single lead into a full team, this role will be foundational to building the reporting infrastructure that makes partner accountability measurable and enforceable.

What you’ll be working on:

- Performance Monitoring & Analysis: Assess partner operational output against key metrics, conduct deep-dive investigations into performance deviations, and oversee SLA adherence across CSAT, escalation volumes, booking cancellations, and reimbursement/dispute workflows.
- Dashboards & Scorecards: Build and maintain partner scorecards and reporting tools that give the team real-time and historical visibility into partner health, organized by provider tier and recurring friction points.
- Dispute & Escalation Support: Support dispute, credit, and escalation workflows with the data, documentation, and analysis needed to reduce backlog and hold partners accountable.
- Data Analytics & Recommendations: Proactively use data analytics to identify trends and calculate the financial impact of disputes, credits, and escalated cases, turning findings into evidence-based recommendations for the team and leadership.
- Cross-Functional Collaboration: Partner with Finance, Data, Supply, and Internal Ops teams to synchronize performance benchmarks and stay aligned with organizational objectives and end-user requirements.

What we’re looking for:

- 1-4 years of relevant work experience in operations, analytics, consulting, or at a startup.
- Strong investigative and analytical skills, with the ability to dig into raw data sets and customer interaction logs to find root causes.
- Excellent attention to detail and a track record of keeping reporting precise, current, and error-free.
- Comfort working with data assessment tools such as Excel, SQL, or dashboard/BI tools.
- Strong organizational and time management skills, with the ability to manage multiple recurring reporting cadences.
- Propensity to work collaboratively with cross-functional teams, including Finance, Supply, and Product.
- Knowledge of customer service and dispute practices, preferably in the Fintech/Travel/memberships sector.
- Bachelor's degree in Business, Economics, or a related field.

Bonus points for:

- Knowledge of industry-specific trends, problems, and regulations.
- Experience in data assessment tools such as Excel, SQL, or data visualization tools.

We’ve got you covered: At [Super.com](http://Super.com), we believe in supporting our team so they can thrive—both at work and in life.

- Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
- Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
- Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
- Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
- Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
- Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

At [Super.com](http://Super.com), we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant. [Super.com](http://Super.com) is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.

## About Super.com

## Company Overview
- **One-liner**: Super.com is an all-in-one savings app that helps users save money on hotels, earn cash back, access cash advances, boost their credit score, and earn rewards through games.
- **Entity Type**: Private (late-stage venture – raised ~$200M USD total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016 (originally as SnapTravel / Snapcommerce)
- **Founders**: Hussein Fazal and Henry Shi

## Core Business
- **Primary industries**: Fintech (consumer finance), Travel technology, Rewards & cashback
- **Target customers**: B2C – mass-market consumers in North America and beyond
- **Mission/Purpose**: “We create opportunities for everyone to put more money in their pocket” [super.com/about](https://www.super.com/about)

## Products & Services
- **[Savings Super App]**: A single mobile app combining travel discounts (hotels), cashback on purchases, cash advances, credit-score building, and gaming rewards. Type: Mobile app / fintech platform.
- **Travel Booking**: Hotel reservations with exclusive discounts. Type: Online travel agency (embedded in app).
- **Cash Advance & Credit Building**: Short-term cash advances and tools to improve credit scores. Type: Financial service.
- **Cashback & Rewards**: Earn cash back on everyday spending at partner merchants. Type: Rewards program.
- **Gaming for Earnings**: Play games to earn money or rewards within the app. Type: Gamified monetization.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: $2B+ in total sales generated through the platform, and $200M+ in direct savings for customers (as of 2024) [super.com/about](https://www.super.com/about). Total funding raised: ~$200M USD.
- **Notable Investors / Partners**:
    - Venture firms: iNovia Capital (co-founder Chris Arsenault on board), Titanium Ventures, Acrew Capital
    - Individual investors: Steph Curry (NBA), Harley Finkelstein (Shopify President), Neha Narkhede (Confluent co-founder)
    - Board members include Chris Arsenault (iNovia) and Sanchan Saxena (SVP & GM, Atlassian) [super.com/about](https://www.super.com/about)
- **Growth Signals**:
    - Over 30 million users [super.com/careers](https://www.super.com/careers)
    - Headcount grew from “200+ employees” (listed on careers page) to ~999 according to LinkedIn (likely inclusive of contractors/global; monthly LinkedIn growth +8.7%) [linkedin.com/company/superdotcom](https://www.linkedin.com/company/superdotcom)
    - Expanded from travel (SnapTravel) into full fintech suite (cashback, credit, cash advances)
    - 86% of members saved, 4.3/5 stars on Glassdoor [super.com/careers](https://www.super.com/careers)

## Competitive Advantages
- **All-in-one super app**: Single destination for travel, cashback, credit, and earnings – reducing the need for multiple financial tools.
- **Data-driven personalization**: Uses customer data to tailor offers and improve savings; “We let the customer data decide what sticks” [medium.com/super](https://medium.com/super/what-is-it-like-to-work-at-super-com-we-published-a-guide-0bbc9d42ba14)
- **Scale & trust**: $2B+ in sales and >30M users create strong network effects with merchants and hotel partners.
- **Transparent culture**: Full access to financials and strategy for employees; open debate encouraged [medium.com/super](https://medium.com/super/what-is-it-like-to-work-at-super-com-we-published-a-guide-0bbc9d42ba14)

## Strategic Focus
- **Expand fintech offerings**: Continue building financial products (credit, savings, advances) to complement the travel business.
- **Increase user engagement**: Gamification and rewards to deepen daily usage.
- **Maintain remote-first model**: Hire globally while preserving a culture of autonomy and asynchronous collaboration.
- **Scale profitability**: Leverage existing user base to drive repeat transactions and unit economics.

## Why Work Here
- **Remote-first, forever**: “Permanent remote flexibility” – employees can work from anywhere, with optional pods in San Francisco, New York, and Toronto [super.com/careers](https://www.super.com/careers)
- **Generous benefits**: Unlimited PTO, recharge days, health/dental/vision from day one, parental leave, wellness reimbursement, yearly learning & development allowance, RRSP/401k contributions, equity, and work-from-home allowance [super.com/careers](https://www.super.com/careers)
- **Culture**: High-energy, data-driven, “no analysis paralysis”, open and transparent (including financials), asynchronous collaboration, and respectful debate [medium.com/super](https://medium.com/super/what-is-it-like-to-work-at-super-com-we-published-a-guide-0bbc9d42ba14)
- **Growth opportunities**: Bi-annual performance & compensation reviews, coaching, and professional development funding.
- **Diverse team**: A global workforce with a strong North American presence; over 40 open roles (as of early 2025) in engineering, data science, product, and security.

## Sources
1. [super.com/careers](https://www.super.com/careers)
2. [super.com/about](https://www.super.com/about)
3. [linkedin.com/company/superdotcom](https://www.linkedin.com/company/superdotcom)
4. [medium.com/super](https://medium.com/super/what-is-it-like-to-work-at-super-com-we-published-a-guide-0bbc9d42ba14)

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