---
title: 'Partner Strategy & Delivery Lead at Monzo'
canonical: 'https://feeny.ai/job/partner-strategy-delivery-lead-monzo-united-kingdom-2jgtyf5ad8pc'
type: 'job'
last_seen: '2026-11-11'
---

# Partner Strategy & Delivery Lead at Monzo

- **Company:** Monzo
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/monzo/jobs/8354936

## Job description

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as [personal](https://monzo.com/current-account/personal) and [business](https://monzo.com/business-banking) bank accounts, we offer [joint accounts](https://monzo.com/current-account/joint-account), [accounts for 16-17 year olds](https://monzo.com/current-account/16-17), a [free kids account](https://monzo.com/current-account/under-16s) and [credit cards](https://monzo.com/flex) in the UK, with more exciting things to come beyond. Our UK customers can also [save](https://monzo.com/savings), [invest](https://monzo.com/investments)and [combine their pensions](https://monzo.com/pensions) with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍UK Remote (with essential travel to our global offshore sites) | 💰£90,400 - £114,250 + Incentive Awards +[Benefits](https://monzo.com/careers/) ✨

Our Global Ops Team ⭐️

At Monzo, our customers should receive great service regardless of where it is delivered. As our UK and EU operations grow, we need clear direction and dedicated leadership to turn our partner estate strategy into customer, quality and commercial outcomes.

The Partner Strategy and Delivery Lead exists to define the direction, priorities and focus areas for the Partner Strategy and Delivery pillar. You will translate Monzo’s wider goals and agreed estate principles into a coherent portfolio of work, create the conditions required for delivery and influence the wider business to enable successful outcomes.

Delivery is expected at every level within the pillar. In this role, most of your time will be spent defining what the team should focus on, why it matters and what success looks like, then enabling and assuring delivery through the wider team and business.

You will lead a team of 5 senior/mid-senior colleagues. You may also directly lead or intervene in the most material, complex or sensitive activity where senior ownership is required.

🔑 You’ll play a key role by...

Strategy, direction and portfolio focus

- Strategic alignment & roadmap execution: Translate Monzo and GCOO objectives into a clear partner estate strategy, establishing actionable roadmaps, governance frameworks, and supporting strategies aligned with operational goals.
- Portfolio governance & resource prioritisation: Direct the initiative portfolio—prioritising, sequencing, and resourcing high-impact workstreams—setting success guardrails while dynamically rebalancing capacity against changing business needs.
- Cross-operational strategic leadership: Leverage insights across the live estate to identify emerging themes, leading cross-functional priorities and driving strategic alignment across Global Operations.

Partner estate and thematic agenda

- Estate optimisation & market strategy: Evaluate the global partner estate holistically to resolve systemic operational themes, leverage market trends, and sponsor recommendations across location strategy, footprint changes, and operating models.
- Strategic sourcing leadership: Act as senior business accountable lead for major RFIs, RFPs, and partner selection, ensuring sourcing decisions balance operational, commercial, risk, and customer requirements.
- Cross-functional strategy integration: Partner with Partner Estate & Relationship Management and Global Ops leaders to translate performance insights, contractual trends, and estate capabilities into aligned strategic priorities.

Strategic influence and business enablement

- Executive alignment & business cases: Align GCOO and Operations leadership on strategic priorities, framing clear trade-offs, building robust business cases, and establishing direction across ambiguous organizational boundaries.
- Product & tech partnership: Collaborate with Product and Technology teams to advocate for process and system optimisations, delivering credible data on customer, operational, and commercial impact.
- Senior external representation: Represent Monzo with executive stakeholders at existing and prospective partners during critical sourcing, mobilisation, and strategic delivery programs.

Delivery leadership and outcome assurance

- Estate governance & enablement: Establish clear mandates and standards across the partner estate, guiding project leads to define solutions while intervening on complex barriers to ensure focus on delivered outcomes over activity completion.
- Strategic oversight & high-impact delivery: Monitor cross-program risks, resolve competing priorities, and directly lead high-sensitivity or complex initiatives requiring senior stakeholder navigation.
- Outcome sustainability & framework refinement: Retain accountability for strategic initiatives until full BAU transfer, leveraging delivery outcomes and key learnings to continuously refine future frameworks and estate decisions.

Leadership and team development

- Team leadership & capability development: Lead and develop high-performing team, setting meaningful goals, coaching on strategic and commercial capabilities, and fostering an environment of proactive ownership and psychological safety.
- Empowered delegation & resource management: Delegate program ownership effectively while maintaining oversight of quality and risks, dynamically reallocating team capacity to align with shifting business priorities.
- On-site strategic execution: Travel periodically within the UK and internationally to direct high-stakes partner selection, mobilisation, transitions, and executive program delivery.

🤩 We’d love to hear from you if…

- Significant experience leading complex strategy, transformation or programme portfolios that affect multiple operational areas, teams and external partners.
- Essential experience working with outsourced operations, suppliers or third party partners.
- Ability to travel within the UK and internationally when required. We currently have sites in India, Romania and South Africa, with plans underway for the EU.
- A strong understanding of how partner capability, customer outcomes, commercial arrangements, operational delivery, resilience and risk interact.
- Proven ability to translate broad business goals and agreed strategic principles into clear priorities, focus areas, roadmaps and measurable outcomes.
- Strong leadership experience, including leading experienced managers and individual contributors and achieving outcomes through delegation.
- Strong commercial and business judgement, with the ability to make balanced decisions across customer, quality, risk, resilience, flexibility, cost and long term value.
- Experience leading material partner selection, sourcing, mobilisation, transition, footprint or comparable strategic activity.
- Experience developing, sponsoring or critically reviewing business cases and recommendations for senior decision makers.
- The ability to influence senior leaders and align teams with different priorities without relying solely on direct authority.
- Excellent strategic thinking and analytical judgement, with the ability to identify connections between operational evidence, partner insight and wider business goals.
- Excellent written and verbal communication skills, including the ability to make complex information, trade offs and recommendations clear to senior audiences.
- A deep understanding of relevant partner markets and industry trends, with the ability to apply external insight to strategic and commercial decisions.
- Experience operating in a regulated or customer sensitive environment, with sound judgement on customer impact, governance and control.
- Confidence representing Monzo with senior external stakeholders during commercially important, complex or sensitive activity.
- The ability to remain effective where information is incomplete, priorities are changing or delivery depends on action across several teams.
- A collaborative and challenging leadership style, with the confidence to question assumptions, make difficult prioritisation choices and create clarity from ambiguity.
- Experience within financial services, global operations, partner estate planning or Product and Technology enabled operational transformation would be particularly valuable.

🌈 The application journey has 4 key steps:

- Application questions
- 30 minute Recruiter Call
- Practical take-home task centred on business case creation
- Competency-based interview around Leadership, Stakeholders and Values

🙌 What’s in it for you

💰 £90,400 - £114,250 + Incentive awards + [Benefits](https://monzo.com/careers/) ✨

📍Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more![Read our full list of benefits](https://monzo.com/careers/).

Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com

🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them[here](https://monzo.com/blog/the-ultimate-guide-on-using-ai-to-ace-an-interview-at-monzo).

Applications will close once a sufficient number of high-quality submissions are received, so early application is strongly encouraged.

## #LI-REMOTE #LI-NEM

## Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our [blog](https://monzo.com/blog/diversity-and-inclusion), 2026 [Diversity and Inclusion Report](https://monzo.com/blog/our-2026-diversity-and-inclusion-report) and 2025 [Gender Pay Gap Report.](https://monzo.com/blog/gender-pay-gap-report-2025)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

## About Monzo

## Company Overview
- **One-liner**: Monzo is a UK-based digital bank offering personal and business current accounts, savings, loans, investments, and insurance through a mobile-first platform.
- **Entity Type**: Private (Series I, unicorn)
- **Headquarters**: London, United Kingdom (offices also in Cardiff, Dublin, and Barcelona)
- **Founded**: 2015
- **Founders**: Tom Blomfield, Gary Dolman, Jonas Huckestein Templestein, Jason Bates, Paul Rippon (current co‑CEOs are Diana Layfield and Conor Walsh)

## Core Business
- Primary industry/industries: Digital banking and financial services (consumer finance, payments, lending)
- Target customers: B2C (personal banking) and B2B/SMB (business banking); primarily UK‑based, with growing EU presence
- Mission or purpose statement: “Building a bank you’d be proud to use” – focused on solving problems, not selling financial products, and making money work for everyone.

## Products & Services
- **Personal Current Account**: Mobile‑banking account with budgeting tools, spending insights, and automated savings. Features real‑time notifications, card controls, and biometric authentication.
- **Business Current Account**: Separate account for small businesses with expense categorisation, invoicing, and integration with accounting software.
- **Savings Pots**: Sub‑accounts inside the app to save toward goals; includes interest‑bearing options.
- **Credit Cards & Loans**: Personal credit cards, overdrafts, and Flex (buy‑now‑pay‑later style borrowing). Also offers personal loans.
- **Investments**: Share dealing and ISA products (introduced in 2024).
- **Insurance**: Home, travel, and gadget insurance (underwritten by partners).
- **Pension Management**: Tools to manage and consolidate pension pots within the app.

## Market Standing
- **Valuation**: $5.2 B (current, per Tracxn; latest round Series I)
- **Key Metric**: Annual revenue £1 B+ (as of 31 Mar 2025), total funding $1.81 B
- **Notable Investors/Partners**: General Catalyst, Passion Capital, Accel (lead investors in previous rounds)
- **Growth Signals**: 15 million+ personal and business customers; headcount of ~3,786 (YoY growth 26.8% per Revelio Labs); expansion into EU via Dublin office; launched investment and pension products in 2024; continued lending product innovation (Flex, credit cards).

## Competitive Advantages
- **Community‑driven product development** – Customers actively suggest features, test the app, and give feedback, creating strong brand loyalty.
- **Mobile‑first architecture** – Built from scratch as a digital‑only bank, offering a seamless user experience with real‑time budgeting and spending insights.
- **Regulatory innovation** – One of the first UK challengers to obtain a full banking licence, enabling deposit‑taking and lending.
- **Open‑source culture** – Engages with the engineering community through open‑source contributions and transparent development.

## Strategic Focus
- **Product expansion**: Deepening lending and investment offerings, and building a wealth management suite.
- **International growth**: Scaling in the European market (office in Barcelona, Dublin hub, and hiring for EU‑focused roles).
- **Embedded finance**: Enabling third‑party services to use Monzo’s banking infrastructure.
- **Operational efficiency**: Using AI/ML for risk management, fraud detection, and personalised financial recommendations.

## Why Work Here
- **Culture**: Open, collaborative, and inclusive; regular community events, yoga, and lunch‑and‑learns; contributes to open‑source software.
- **Remote/Hybrid**: Office‑based roles allow occasional remote work; distributed workers receive equipment budget. Roles in London, Cardiff, Dublin, Barcelona, or UK‑remote.
- **Visas**: Monzo sponsors visas for tech, engineering, and product roles due to Home Office regulations.
- **Learning**: £1,000 annual budget for books, courses, and conferences; regular knowledge‑sharing sessions.
- **Compensation & Benefits**: Annual salary reviews; performance‑based incentive awards (cash/equity mix); pension (4% Monzo contribution, matching up to 6%); private healthcare; life insurance (4x salary); 26 days holiday + bank holidays (or opt‑out for 34 days); 8‑week sabbatical every 5 years; generous family leave (primary caregiver 26 weeks full pay, secondary 13 weeks full pay); paid sick leave; cycle‑to‑work scheme.
- **Office Perks**: Free breakfast, hot lunches twice a week, snacks, and drinks in London office.

## Sources
1. [monzo.com/careers](https://monzo.com/careers) – Benefits, visa policy, flexible working, culture
2. [monzo.com/about](https://monzo.com/about) – Company overview, mission, customer count
3. [tracxn.com/d/companies/monzo](https://tracxn.com/d/companies/monzo/__HguZJzK7Q_qZsyIz1Y4VwV75H5fHjDMtGaXPelPAxpU) – Funding, valuation, revenue, employee count, founders, CEOs
4. [job-boards.greenhouse.io/monzo](https://job-boards.greenhouse.io/monzo/jobs/7963253) – Open roles, location details
5. [reveliolabs.com/companies/monzo-bank/employees](https://www.reveliolabs.com/companies/monzo-bank/employees/) – Headcount growth

## Other roles at Monzo

- [Senior Finance Analyst](https://feeny.ai/job/senior-finance-analyst-monzo-london-z6rmjhney2tg) — London, United Kingdom
- [Lead Product Manager](https://feeny.ai/job/lead-product-manager-monzo-cardiff-london-or-a9jxxkpt6cev) — Cardiff London OR, United Kingdom / London, United Kingdom
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- [Complaints Policy Manager](https://feeny.ai/job/complaints-policy-manager-monzo-cardiff-london-or-gecabr7f6m5p) — Cardiff London OR, United Kingdom
- [Senior Manager, Supplier Performance, Customer Ops & Specialist Services](https://feeny.ai/job/senior-manager-supplier-performance-customer-ops-specialist-services-monzo-qbyks7k5vk6n) — Cardiff London OR, United Kingdom
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