---
title: 'Partner Success Associate - 1433 at Fetch'
canonical: 'https://feeny.ai/job/partner-success-associate-1433-fetch-h9r08nhafyad'
type: 'job'
last_seen: '2026-09-26'
---

# Partner Success Associate - 1433 at Fetch

- **Company:** Fetch
- **Compensation:** $19/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.lever.co/fetchpackage/ffd38fc3-bd07-4921-9bc6-c263b63acee2

## Job description

Our Opportunity: Fetch is a venture-backed company redefining multifamily living through four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From secure, direct-to-door package delivery to community-wide valet trash, 24/7 essentials delivered through Fetch Market, and flexible storage solutions, Fetch streamlines operations for property teams while creating unmatched convenience for residents. Operating nationwide with rapid growth ahead, we combine logistics, technology, and hospitality to shape the future of multifamily living. We are hiring for a Partner Success Agent to join a small team within the department that specializes in Valet Trash Operations. This agent will assist our 1099 Service Partners with onboarding, account management, scheduling, active block issues, payment questions. They will monitor active blocks and proactively reach out to offer assistance. As a Driver Support agent, you will report to a Partner Success Lead and work closely with leadership to provide above and beyond support to our Service Partners. We are looking for someone with a strong work ethic who can contribute to a positive atmosphere within the team.

What you'll do: Assist 1099 service partners with onboarding and account management. Monitor service dashboards and proactively reach out for real-time support. Respond to delivery partner inquiries on Gladly via phone, e-mail, and text. Cross-reference internal data to make decisions on 1099 account status. Relay operational issues with local warehouse teams and operations managers. Troubleshoot technical problems and deliver clear outcomes and solutions. Prioritize tasks in a fast-paced and high pressure environment. Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole. Communicate with a professional and friendly tone. A passion for creating an amazing customer experience What you'll need: Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner Strong critical thinking skills to resolve potentially difficult situations Strong analytical, listening, writing, and oral skills in English Ability to learn web-based user support applications quickly Dependable and punctual with time management skills Flexible schedule, willing to work weekends High level of comfort and familiarity with smartphone applications (iOS and Android) Undergraduate or equivalent degree preferred Spanish/Bilingual is a plus

What We Offer: Competitive Pay – Earn a solid wage for the hard work you put in every day Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most At Fetch, we are always looking for awesome people to grow within our team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

## About Fetch

## Company Overview
- **One-liner**: Fetch is a centralized community services platform that manages packages, valet trash, storage, and market delivery for multifamily apartment communities.
- **Entity Type**: Private (Series C+; total funding $184.8M)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2016
- **Founders**: Michael Patton (CEO)

## Core Business
- **Primary industries**: Freight and package transportation; multifamily property management services.
- **Target customers**: B2B (property managers, apartment communities) and B2C (residents).
- **Mission/Purpose**: “Unify the daily services that shape the resident experience” by moving operations offsite and managing them end to end.

## Products & Services
- **Package Management**: Offsite package receiving, logging, and scheduled direct-to-door delivery with photo proof. Replaces on-site package rooms and lockers.
- **Valet Trash**: Tech-powered trash pickup 5–7 nights per week with AI routing and real-time tracking; includes automated backup coverage for missed pickups.
- **Storage**: Full-service, car-free storage with pickup, storage, billing, and resident support handled offsite.
- **Market**: Same-day delivery of groceries and everyday essentials, integrated into the Fetch platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metrics**: Annual Revenue $30M (private); Total Funding $184.8M (including Series C of $50M in July 2021).
- **Notable Investors/Partners**: Series C involved 8 investors (names not publicly listed); 1,500+ service partners across 25+ markets.
- **Growth Signals**: Supports 400,000+ apartment homes across 1,250+ communities in 25 major markets; delivered 50M+ packages; headcount grew 4.4% YoY to 182 employees.

## Competitive Advantages
- **Offsite operations** remove package management workload from onsite teams (saves average 54+ hours/month per 300-unit property).
- **No hardware installation** (lockers, rooms) – launches in weeks with zero friction.
- **Tech-powered logistics** with AI routing, in-app proof of work, and real-time tracking.
- **National scale with local execution** – same platform across 25+ markets.

## Strategic Focus
- **Expand service lines**: Storage, Market, and Valet Trash are newer offerings being scaled alongside core package management.
- **Deepen portfolio penetration**: Target larger property management groups and national portfolios.
- **Continuous operational efficiency**: Use data and automation to reduce costs and improve reliability.

## Why Work Here
- **Culture highlights**: Careers page emphasizes “solving real problems” and “building the future of apartment living.” Offers family medical leave, dental insurance, Flexible Spending Account (FSA), and Employee Assistance Program (EAP).
- **Work policy**: Not explicitly stated as remote/hybrid; HQ in Austin with additional warehouse/office locations in Austin. Corporate roles likely in-office; warehouse and driver roles are on-site.
- **Salary ranges**: Operations $65,548/yr, Customer Service $41,663/yr (from LinkedIn data).
- **Engineering culture**: Small technical team (13% in tech roles); CTO Boone Putney and Lead Front-End Engineer Benjamin Padula on staff.
- **Employer rating**: 2.6/5 on LinkedIn (154 reviews) – low scores on culture (2.4) and career growth (2.2); higher on compensation (2.8).

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/fetch-package-delivery)
2. [Lever Careers Page](https://jobs.lever.co/fetchpackage)
3. [Built In Austin – Fetch Profile](https://builtin.com/company/fetch-package)
4. [Fetch Services Page](https://fetchpackage.com/communities-services/)

## Other roles at Fetch

- [Trash Service Valet (TRUCK REQUIRED) - 1440](https://feeny.ai/job/trash-service-valet-truck-required-1440-fetch-silver-spring-9s4zkw9dsrdy) — Silver Spring, MD
- [Sr. Recruiter - Valet Trash](https://feeny.ai/job/sr-recruiter-valet-trash-fetch-n10jak4w5knq)
- [Warehouse Associate - 1438](https://feeny.ai/job/warehouse-associate-1438-fetch-miami-yserqt975snz) — Miami, FL
- [Warehouse Associate - 1435](https://feeny.ai/job/warehouse-associate-1435-fetch-manchaca-40qerw3fwds7) — Manchaca, TX
- [Warehouse Associate / Driver Hybrid - 1427](https://feeny.ai/job/warehouse-associate-driver-hybrid-1427-fetch-richland-hills-hpmwms8ya4hj) — Richland Hills, TX
- [Warehouse Associate / Driver Hybrid - 1429](https://feeny.ai/job/warehouse-associate-driver-hybrid-1429-fetch-tampa-98z7t0yxj37f) — Tampa, FL
- [Trash Service Valet (TRUCK REQUIRED) - 1432](https://feeny.ai/job/trash-service-valet-truck-required-1432-fetch-raleigh-dyf96ee2jjsg) — Raleigh, NC
- [Trash Service Valet (TRUCK REQUIRED) - 1431](https://feeny.ai/job/trash-service-valet-truck-required-1431-fetch-charlotte-cv4vmm8y1zjt) — Charlotte, NC
- [Manager, Partner Experience & Onboarding - 1430](https://feeny.ai/job/manager-partner-experience-onboarding-1430-fetch-remote-53y1thb3tcq5)
- [Warehouse Associate / Driver Hybrid - 1422](https://feeny.ai/job/warehouse-associate-driver-hybrid-1422-fetch-tallahassee-dx40vc6s2gnz) — Tallahassee, FL