---
title: 'Partner Success Center Agent at AST SpaceMobile'
canonical: 'https://feeny.ai/job/partner-success-center-agent-ast-spacemobile-lanham-wac73hea0ajf'
type: 'job'
last_seen: '2026-10-31'
---

# Partner Success Center Agent at AST SpaceMobile

- **Company:** AST SpaceMobile
- **Location:** Lanham, MD
- **Posted:** 2026-02-28
- **Last confirmed live:** 2026-10-31
- **Apply:** https://ast-science.com/company/careers/?gh_jid=4667536005

## Job description

AST SpaceMobile and our global partners are building the first and only space-based cellular broadband network to be accessible by standard smartphones. Called SpaceMobile, this ultra-powerful network is being designed to provide connectivity at 4G/5G speeds everywhere on the planet – on land, at sea and in flight.

Position Overview

We are seeking a PSC Agent to serve as a customer-facing operational role responsible for incident intake, service monitoring coordination, communication management, and lifecycle tracking across satellite-to-mobile services. Operating within the Service Assurance organization, this person acts as the primary interface between customers and technical operations, ensuring transparent communication and disciplined incident handling. This role is critical during launch, early life support, and steady-state operations, ensuring customer trust, SLA adherence, and audit-ready incident documentation, and establishes baseline customer-facing support capacity within Service Assurance designed to scale as service demand grows.

Key Responsibilities:

- Act as the first point of contact for customers reporting service incidents, degradation, or operational queries.
- Receive incident reports via defined channels and log them accurately into the incident management system.
- Ensure correct capture of customer impact, service identifiers, timestamps, and symptoms.
- Classify incidents based on severity, service impact, and domain (satellite, RAN, gateway, core, transport, OSS).
- Maintain full lifecycle tracking of incidents from creation through closure.
- Ensure incidents are routed to the correct NOC or Managed Services team per Service Assurance workflows.
- Coordinate closely with Nokia Managed Services NOC Engineers and AST NOC Telco Engineers for incident triage and progress updates.
- Execute escalation procedures as defined by Service Assurance governance.
- Follow instructions from NOC and Operations leadership precisely, including severity changes and customer notifications.
- Provide timely, accurate, and structured updates to customers throughout the incident lifecycle.
- Translate technical NOC updates into clear, customer-friendly communication.
- Manage customer expectations during major incidents, restoration activities, or prolonged outages.
- Maintain complete and accurate incident records, communication logs, and closure notes.
- Ensure documentation supports audit requirements, SLA validation, and post-incident analysis.
- Support Governance and Operations teams with incident data for reviews, reporting, and compliance.
- Confirm service restoration with NOC teams before customer closure communication.
- Ensure customers receive clear confirmation of resolution and next steps, if applicable.
- Validate that incident closure meets Service Assurance quality standards, and that all deployments meet quality benchmarks, standards, and defined acceptance criteria.
- Produce accurate and complete incident tickets with full lifecycle documentation, customer communication records aligned with Service Assurance transparency standards, restoration confirmation records, incident closure summaries, and audit-ready documentation supporting compliance and governance reviews.

## Qualifications

Education:

Bachelor's degree in Telecommunications, Electronics, IT, Computer Science, or a related discipline.

Experience:

- 2-5 years of experience in telecom service assurance, NOC support, customer operations, or incident management roles.
- Strong understanding of incident management fundamentals, including logging, severity assignment, escalation, and closure discipline.
- Working knowledge of telecom service domains such as RAN, core, transport, OSS/NMS, gateway, and satellite service chains.
- Ability to interpret operational inputs such as alarms, incident updates, and service impact indicators (without performing L2/L3 troubleshooting).

Preferred Qualifications:

- ITIL Foundation or service management certification.
- Experience supporting mobile, satellite, or hybrid telecom networks in regional or global operations environments.
- Prior experience in 24x7 operational environments.

Soft Skills:

- Strong customer-facing communication skills, both written and verbal.
- High attention to detail with disciplined documentation practices.
- Ability to remain calm and structured during high-severity incidents and time-critical situations.
- Strong coordination skills across Service Assurance, Managed Services, NOC, and engineering teams.

Technology Stack:

- ITSM/incident management tools (ServiceNow, Remedy, Jira Service Management, or equivalent).
- Collaboration and documentation tools (Outlook, Teams, Confluence, SharePoint).
- OSS/NMS dashboards and operational monitoring views.

Physical Requirements

- Ability to work in a fast-paced operational environment, including shift-based coverage if required.
- Role may require coordination across global time zones to support continuous Service Assurance coverage.
- Ability to support extended incident bridges during major outages or launch-phase events.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

## About AST SpaceMobile

## Company Overview
- **One-liner**: AST SpaceMobile is building the first and only space-based cellular broadband network accessible directly by standard, unmodified smartphones.
- **Entity Type**: Public (Nasdaq: ASTS)
- **Headquarters**: Midland, Texas, USA
- **Founded**: 2017
- **Founders**: Abel Avellan

## Core Business
- **Primary industry**: Space-based telecommunications / Satellite broadband
- **Target customers**: B2B (mobile network operators), B2C (indirectly through MNOs), and government/defense agencies
- **Mission**: To eliminate connectivity gaps faced by today’s nearly six billion mobile subscribers and bring broadband to the billions who remain unconnected using a space-based cellular network.

## Products & Services
- **[SpaceMobile Network]**: A space-based cellular broadband network that delivers 4G/5G connectivity directly to standard smartphones without any hardware modifications, apps, or software updates.
- **[BlueBird Satellites]**: The company’s commercial satellite constellation, designed to provide full broadband coverage globally. BlueBird satellites are among the largest commercial communications arrays in low Earth orbit.
- **[BlueWalker 3]**: The prototype satellite used to demonstrate world-first voice, 5G, and video calls from space to ordinary phones.
- **[Government & Defense Solutions]**: Tailored connectivity for tactical and public safety applications (e.g., FirstNet tests, government contracts).

## Market Standing
- **Valuation/Market Cap**: Market capitalization exceeded $8 billion as of August 2024 (stock price ~$38.60). More recent figures are not publicly available but the company has raised over $2 billion as of Q2 2025.
- **Key Metric (Total Funding)**: Over $2 billion raised (debt and equity) as of Q2 2025.
- **Notable Investors/Partners**: Vodafone, Rakuten, American Tower, Samsung Next, Cisneros, Google (product partnership), AT&T, Verizon, FirstNet Authority.
- **Growth Signals**:
  - Partnerships with nearly 60 mobile network operators covering ~3 billion combined subscribers.
  - Successfully completed first VoLTE voice calls, video calls, and 5G data connections using standard smartphones via satellite.
  - First public safety tests on FirstNet (Jan 2024) and first activation for government defense use cases (June 2025).
  - Commercial contract with Vodafone through 2034 for Europe and Africa.
  - 578 employees as of 2024; expanding manufacturing and office footprint globally.

## Competitive Advantages
- **First-mover**: Only company offering direct-to-smartphone satellite broadband with no specialized hardware or software required.
- **Patent Moat**: Over 3,800 patents and pending claims protecting proprietary technology.
- **MNO Integration**: Deep partnerships with major global operators enable seamless integration with existing terrestrial networks.
- **Satellite Scale**: BlueBird satellites feature large phased-array antennas (BlueWalker 3 array is 693 sq ft), providing a field of view over 300,000 sq miles.

## Strategic Focus
- **Constellation Deployment**: Rapidly launching and operationalizing the BlueBird satellite fleet to start generating significant commercial revenue.
- **Global Coverage Expansion**: Targeting full service across multiple continents, with a focus on remote and underserved regions.
- **Government & Defense**: Broadening contracts for secure, tactical connectivity.
- **Technology Advancement**: Continued R&D on next-generation satellite capabilities and network optimization.

## Why Work Here
- **Culture**: Fast-growing company with a startup mindset; employees are encouraged to wear many hats and tackle meaningful challenges.
- **Global Presence**: Offices in Midland (TX), Homestead (FL), Miami (FL), Lanham (MD), Tel Aviv, Barcelona, Edinburgh, Hyderabad, and other locations.
- **Impact**: Opportunity to work on a historic transformation in global connectivity, directly connecting billions of people.
- **Perks & Environment**: Nearly 500,000 sq ft of manufacturing and office facilities; emphasis on innovation, autonomy, and cross-disciplinary collaboration.
- **Career Growth**: Open positions listed on Greenhouse; values proactive, passionate innovators.

## Sources
1. [AST SpaceMobile Official Website](https://ast-science.com)
2. [AST SpaceMobile Company Page](https://ast-science.com/company/)
3. [AST SpaceMobile Careers Page](https://ast-science.com/company/careers/)
4. [AST SpaceMobile Investor Relations](https://investors.ast-science.com/)
5. [Wikipedia – AST SpaceMobile](https://en.wikipedia.org/wiki/AST_SpaceMobile)

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