--- title: 'Partner Success Director at Cresta' canonical: 'https://feeny.ai/job/partner-success-director-cresta-united-states-f3x9zdfv132j' type: 'job' last_seen: '2026-09-08' --- # Partner Success Director at Cresta - **Company:** Cresta - **Location:** United States - **Work type:** remote - **Posted:** 2026-06-08 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/cresta/jobs/5250874008 ## Job description Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. As a Partner Success Director, you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base. In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting as a trusted advisor to our partners, helping them invest in and scale their Cresta practice while driving measurable business outcomes for both organizations. The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles. ## Key Responsibilities Partner Strategy and Enablement - Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta - Serve as the primary point of contact and platform expert for technology and solution partners. - Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact. - Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions. Solution Development & Integration - Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities. - Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes. - Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform. Go-to-Market & Revenue Acceleration - Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities. - Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success. - Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health. - Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams. Ecosystem Growth & Optimization - Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback. - Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets. - Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences. ## Qualifications - 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management - 5+ years of experience working in the Contact Center space - Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. - Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences. - Ability to translate business requirements into technical solutions. - Proven ability to work cross-functionally with Sales, Product, and Engineering teams. - Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. - Strong project management and organizational skills. ## Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. OTE Range: $220,000 - $250,000 + offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai ## About Cresta ## Company Overview - **One-liner**: Cresta is the generative AI platform for customer experience, unifying human and AI agents to drive measurable business outcomes for the world's largest enterprises. - **Entity Type**: Private (Series D, $125M raised in 2024) - **Headquarters**: Sunnyvale, California, USA (with additional offices in San Francisco, New York, Toronto, London, Berlin, Bucharest, Cluj-Napoca, Tokyo, Taipei, Melbourne) - **Founded**: 2017 - **Founders**: Zayd Enam, Sebastian Thrun, Tim Shi ## Core Business - **Primary industry**: Generative AI for Customer Experience (CX) / Contact Center AI - **Target customers**: Enterprise (Fortune 500), B2B; verticals include customer service, sales, collections - **Mission or purpose statement**: "Turn every conversation into a competitive advantage" by combining the best of human intelligence and AI. ## Products & Services - **Cresta AI Agent**: Autonomous voice and digital agent that resolves customer conversations end-to-end (SaaS/AI agent). - **Cresta Agent Assist**: Real-time AI guidance, suggestions, and knowledge for human agents during live conversations (SaaS). - **Cresta Conversation Intelligence**: AI that analyzes 100% of conversations to surface insights, behaviors, and revenue opportunities (SaaS). - **Cresta Knowledge Agent**: Proactive, real-time answers from enterprise knowledge bases delivered to agents (SaaS). - **Cresta Quality Management**: Automated QA across 100% of contact center conversations (SaaS). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding raised $270M+ (as of 2026) - **Notable Investors**: Sequoia, Greylock, a16z, Tiger Global, World Innovation Lab (WiL) - **Growth Signals**: - 600+ employees across 10+ global hubs - Expanded into APAC and EMEA markets in 2025 - Partnerships with TELUS Digital (June 2026) and New York Mets (June 2026) - Launched Conductor (AI agent development tool) in June 2026 - Reported 20% higher revenue and 30pt NPS improvement for customers ## Competitive Advantages - **Real-time transformer-based models** deployed at scale since 2018 (Intuit was first customer) - **Patented conversational AI technology** (multiple patents secured) - **Unified platform** that combines AI agents, human agent assist, and conversation intelligence - **Human-centric AI approach** differentiating from pure automation players - **Fortune 500 trust** and deep enterprise integrations ## Strategic Focus - **Accelerate adoption of human-centric agentic AI** across global enterprises - **Expand globally** with new hubs in APAC and EMEA - **Continue product innovation** (e.g., Conductor for AI agent development, voice AI enhancements) - **Deepen partnerships** with system integrators and telcos ## Why Work Here - **Mission-driven culture**: "Mission is the boss" – decisions align with company goals, not hierarchy - **Flexible work**: Hybrid model with many fully remote roles; offices in major cities worldwide - **Global team**: 10+ hubs across North America, Europe, Asia, and Australia - **Perks & benefits**: Multiple medical/dental/vision plans, inclusive parental leave, generous time-off policy, workspace support, learning opportunities (hackathons, guest speakers) - **Growth mindset**: Autonomy, high-impact roles, and continuous learning encouraged - **Engineering culture**: Strong emphasis on AI/ML, real-time systems, and building at scale ## Sources 1. [Cresta Careers Page](https://cresta.com/careers) 2. [Cresta About Page](https://cresta.com/about-us) 3. [Cresta Official Website](https://cresta.com/) 4. [Cresta Greenhouse Jobs](http://job-boards.greenhouse.io/cresta) ## Other roles at Cresta - [GTM Strategy & Operations Manager, EMEA](https://feeny.ai/job/gtm-strategy-operations-manager-emea-cresta-united-kingdom-kh6bwr8q9m2w) — United Kingdom - [Sales Development Manager - West](https://feeny.ai/job/sales-development-manager-west-cresta-san-francisco-6nqhnp5jjqze) — San Francisco, CA - [Sales Development Manager - East](https://feeny.ai/job/sales-development-manager-east-cresta-new-york-yezhdnz6q0cw) — New York, NY - [Manager of Enterprise AI Success.](https://feeny.ai/job/manager-of-enterprise-ai-success-cresta-united-states-p8sdem3j2rcw) — United States - [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-cresta-united-states-d9tfe2sqmxx6) — United States - [Special Projects, AI Agents Team](https://feeny.ai/job/special-projects-ai-agents-team-cresta-united-states-0n7e6sag3de7) — United States - [Engagement Manager (Professional Services Sales)](https://feeny.ai/job/engagement-manager-professional-services-sales-cresta-united-states-5sqe3j0kc9vy) — United States - [Deal Strategy & Operations Manager](https://feeny.ai/job/deal-strategy-operations-manager-cresta-india-8nta6g90h3sf) — India - [Deal Strategy & Operations Manager](https://feeny.ai/job/deal-strategy-operations-manager-cresta-united-states-2p4dwx4cwyxn) — United States - [Solutions Engineer, AI Agent](https://feeny.ai/job/solutions-engineer-ai-agent-cresta-united-states-kj155ndjedek) — United States