---
title: 'Partner Success Lead, Canada at Syndio'
canonical: 'https://feeny.ai/job/partner-success-lead-canada-syndio-calgary-64de9jqe0srx'
type: 'job'
last_seen: '2026-10-15'
---

# Partner Success Lead, Canada at Syndio

- **Company:** Syndio
- **Location:** Calgary, Canada
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-15
- **Apply:** https://synd.io/careers/?gh_jid=6209669004

## Job description

Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?

Syndio is the leading pay governance and compensation intelligence platform. We help organizations make better pay decisions at every stage of the compensation lifecycle, from leveling and offers to promotions and merit. Our platform gives HR, compensation, and finance leaders the data and decision support they need to govern pay fairly, compliantly, and with confidence. We partner with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance and analyzing pay for over 10 million employees across the world.

Join us in our mission to help companies make smarter pay decisions they can trust!

## About the role

As Syndio’s Partner Success Lead, Canada, you’ll play a central role in helping grow our Canadian customer base successfully implement, adopt and get lasting value from our software.

Based in Toronto, you’ll be a trusted advisor to customers and a key connection between their teams, Syndio and services partners including Deloitte and KPMG. You’ll develop a deep understanding of each customer’s goals, bring the right people together and guide the work from initial onboarding through deployment and ongoing adoption.

You’ll combine strong relationship management with the ability to coordinate complex implementations. That means establishing clear plans, managing expectations, identifying risks early and making sure commitments translate into action. You’ll work closely with Syndio’s implementation and technical teams, who deliver the configuration and technical work, while keeping the overall customer experience connected and moving forward.

You’ll also help shape how Syndio serves Canadian organizations as we grow. The insights you gather will inform our product priorities, partner delivery approach and customer success practices.

Success is measured through successful deployments, product adoption, customer satisfaction and measurable business outcomes.

## Why this job is exciting

- Build trusted customer relationships. Develop strong relationships with executive sponsors, HR and Total Rewards leaders, project owners and technical stakeholders. Understand their priorities and translate them into shared success plans.
- Orchestrate implementation and deployment. Coordinate customers, services partners and Syndio teams around clear scope, responsibilities, milestones and dependencies. Maintain visibility across workstreams and keep everyone accountable for next steps.
- Coordinate services partners. Work closely with Deloitte, KPMG and other partners supporting Canadian customers. Establish effective handoffs, clarify delivery responsibilities and resolve gaps before they affect the customer.
- Drive adoption and change management. Help customers prepare their teams, establish internal champions and incorporate Syndio into their workflows. Coordinate training and enablement with the people best positioned to deliver them.
- Make customer value measurable. Agree on success measures early and track progress through onboarding, launch and ongoing use. Lead business reviews that connect product adoption to the outcomes customers want to achieve.
- Own issues through resolution. Identify delivery risks and adoption barriers early. Bring forward clear options, align stakeholders on a path forward and follow through until issues are resolved.
- Develop strong product knowledge. Build a practical understanding of Syndio’s platform, use cases and implementation requirements so you can guide customers and connect them with the right expertise.
- Represent Syndio locally. Participate in customer meetings, partner working sessions and key deployment milestones across Canada. Bring customer feedback into Syndio and keep customers informed about the actions it drives.
- Build for scale. Turn lessons from individual engagements into repeatable onboarding plans, partner practices and customer success approaches that improve future deployments.

## About you

- 5+ years of experience in customer success, implementation management, technical account management, enterprise consulting or a related customer-facing role.
- Experience guiding enterprise customers through software implementations and adoption across multiple teams or business units.
- The ability to build credibility with senior leaders while working effectively with the teams responsible for day-to-day delivery.
- Strong program management skills, including managing competing priorities, dependencies and commitments across several organizations.
- Technical fluency sufficient to discuss data requirements, integrations and software workflows with customers and technical specialists.
- Experience helping customers manage change, build internal support and demonstrate measurable results.
- Clear communication, sound judgment and the confidence to have direct conversations about scope, timelines and responsibilities.
- The ability to work independently, create structure where it is needed and take ownership through completion.
- A Toronto-area base and willingness to travel for customer and partner engagements (15%)

## Experience that would be helpful

- Working with global systems integrators or consulting firms such as Deloitte or KPMG.
- Experience in HR technology, compensation, pay equity or workforce software.
- Supporting Canadian enterprises, public sector organizations or programs involving multiple participating organizations.
- Practical use of AI tools to improve your own work and an interest in helping customers adopt AI-enabled software responsibly.

## Why you'll love it here

- 💰 Competitive Compensation. For this role our salary is targeted at $190,000 - 250k CAD OTE per year. Final offer amounts are determined by factors such as experience and expertise.
- 🏆  Syndio Equity. So you can share in Syndio’s success.
- 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, and compassion leave.
- Paid parental leave
- 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
- 🏥  Additional Private Medical coverage
- 🏦 RSSP Plan. To help you save for your future
- 📍 Remote-First (within commuting distance of Calgary) #LI-Remote

The interview overview

Below you'll find an outline of the interview plan for our Partner Success Lead position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

- 30 min interview with a member of our Talent Team
- 45 minute zoom interview with the Hiring Manager
- Three video interviews with several team members - 2.5 hours

At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.

Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

## About Syndio

## Company Overview
- **One-liner**: Syndio provides an AI-powered governance platform that helps global enterprises make every compensation decision compliant, consistent, and defensible in real time.
- **Entity Type**: Private (Series C, raised $83M total)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2016
- **Founders**: Zev Eigen (data scientist and law professor)

## Core Business
- **Primary industry**: HR Technology / Compensation & Pay Equity Software
- **Target customers**: B2B, primarily large global enterprises (350+ customers including more than half the Fortune 100, such as Walmart, Microsoft, and Salesforce)
- **Mission**: To help companies make smarter pay decisions they can trust.

## Products & Services
- **Syndio Platform (Decision Intelligence for Pay)**: A SaaS platform that governs every compensation decision—hires, promotions, merit cycles—with real-time guidance, compliance checks, and analytics. It is powered by Syndi™, a proprietary AI built for high-stakes compensation work.
- **Essentials**: A foundational tier for setting up pay governance.
- **Predict**: A forward-looking module for modeling the impact of compensation decisions.
- **Global Pay Reports**: Automated pay gap reporting across 100+ countries, including compliance with the EU Pay Transparency Directive.
- **Syndi™ AI**: An AI-native technology that embeds governance into the tools teams already use.
- **Embrace.ai (Acquired 2026)**: An agentic AI startup whose technology and team (co-founders Derek Butts and Seth Halpern) are accelerating Syndio's agentic AI roadmap.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Total Funding**: $83 million (including a $50 million Series C in 2021).
- **Key Metric**: Syndio governs over **$1 trillion in pay decisions** for **350+ global enterprises**, covering **10M+ employee pay records**.
- **Notable Investors/Partners**: Not explicitly named in available sources, but the company is backed by venture capital.
- **Growth Signals**:
    - Made its first acquisition in 2026 (Embrace.ai) to accelerate agentic AI capabilities.
    - Expanded global footprint to 100+ countries.
    - Launched solutions for the EU Pay Transparency Directive.
    - Ranked No. 48 on the GeekWire 200 index of top Pacific Northwest startups.
    - Reports that its platform can produce $31M to $62M in value per year for a company with 60,000 employees.

## Competitive Advantages
- **Category Creator & Pioneer**: Syndio built the pay equity category and has nearly a decade of experience, earning the trust of the world's most scrutinized global enterprises.
- **Enterprise-Grade Trust & Security**: SOC-2 compliant, trusted inside attorney-client privilege, and its analysis has held up in boardrooms and litigation.
- **Proprietary AI (Syndi™)**: Purpose-built for high-stakes compensation work, continuously tested to reduce bias, and embedded where decisions happen.
- **Domain Expertise**: Deep expertise in compensation, pay equity, and global compliance regulations, with a leadership team experienced at companies like Workday, Amazon, Starbucks, and Smartsheet.
- **Customer Base**: Over half of the Fortune 100 are customers, providing a strong network effect and credibility.

## Strategic Focus
- **Pioneering Decision Intelligence for Pay**: Moving beyond pay equity reporting to become the real-time governance layer for every compensation decision.
- **Agentic AI**: Using the acquisition of Embrace.ai to build the next generation of AI-powered pay intelligence with a focus on governance, explainability, and automation.
- **Global Compliance**: Continuing to expand capabilities to meet evolving regulations, such as the EU Pay Transparency Directive.
- **Product Innovation**: Embedding AI-native tools into the workflows of HR, legal, and compensation teams.

## Why Work Here
- **Impact-Driven Mission**: Employees work on a product that helps the world's most influential companies make fairer, more transparent pay decisions—work with real social impact.
- **Remote-First Culture**: The company is remote-first with in-person meetups, offering flexibility.
- **Competitive Benefits**:
    - Flexible vacation policy (U.S.) + paid holidays.
    - Top-tier healthcare (90% employee / 50% dependent coverage).
    - Stock options + 401(k) option (U.S.).
    - Home office + electronics stipends.
    - Life and disability insurance.
    - Paid parental leave.
- **Transparency & DEI&B**: The company "lives what it delivers" by publishing its own salary ranges, CEO pay ratio, and median pay gap. DEI&B is built into structured interview processes and diverse hiring panels.
- **Strong Engineering Culture**: A team of "curious builders and bold problem-solvers" building AI-native products with enterprise-grade standards. The company emphasizes responsible growth and ethical AI.
- **Leadership**: Led by CEO Maria Colacurcio, a former co-founder of Smartsheet (which went public in 2018), and a leadership team with deep experience at world-class companies.

## Sources
1. [synd.io](https://synd.io/)
2. [synd.io/careers](https://synd.io/careers/)
3. [synd.io/about-us](https://synd.io/about-us/)
4. [linkedin.com/company/syndioinc](https://www.linkedin.com/company/syndioinc)
5. [geekwire.com](https://www.geekwire.com/2026/syndio-bets-on-agentic-ai-with-first-acquisition-in-seattle-pay-equity-startups-history/)

## Other roles at Syndio

- [Director, Executive Engagement](https://feeny.ai/job/director-executive-engagement-syndio-united-states-cbdpzxhh3xve) — United States
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-syndio-united-states-8a88yqwnfh0n) — United States
- [Account Partner, Enterprise (UK)](https://feeny.ai/job/account-partner-enterprise-uk-syndio-greater-london-9szghdpn6hqe) — Greater London
- [Senior Domain Expert, Total Rewards](https://feeny.ai/job/senior-domain-expert-total-rewards-syndio-united-states-xjhx8ev0q5kh) — United States
- [Staff Software Engineer, Essentials (Calgary)](https://feeny.ai/job/staff-software-engineer-essentials-calgary-syndio-calgary-dvbgcbcppmfn) — Calgary, Canada
- [Senior Research Scientist, Executive Engagement & Insights](https://feeny.ai/job/senior-research-scientist-executive-engagement-insights-syndio-united-states-zmrwxzfh0e58) — United States
- [Staff Software Engineer (Calgary)](https://feeny.ai/job/staff-software-engineer-calgary-syndio-calgary-0j3p3e5hst68) — Calgary, Canada
- [Senior Domain Expert, Total Rewards](https://feeny.ai/job/senior-domain-expert-total-rewards-syndio-united-states-a9xgjsdzfq7m) — United States
- [Software Engineer, Integrations (Calgary)](https://feeny.ai/job/software-engineer-integrations-calgary-syndio-calgary-qr7xxmat2wm0) — Calgary, Canada
- [Senior Domain Expert, Labor Economist](https://feeny.ai/job/senior-domain-expert-labor-economist-syndio-united-states-q85h5vfb21tg) — United States