---
title: 'Partner Success Manager at Avante'
canonical: 'https://feeny.ai/job/partner-success-manager-avante-seattle-or-xy786wntt0t8'
type: 'job'
last_seen: '2026-10-13'
---

# Partner Success Manager at Avante

- **Company:** Avante
- **Location:** Seattle OR, NY
- **Compensation:** $130k–$150k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.lever.co/avante/a73ebb9c-cfc1-4262-a0a6-0bce9aa48de3

## Job description

## About Avante

Ask any employee to explain their benefits, and you'll likely get a confused shrug. Ask any HR leader if their benefits investment is working, and you'll get an honest "I don't know." For employees, benefits are confusing and overwhelming. For HR and finance leaders, benefits are the second-largest expense, but they lack the visibility to know what's working and what's wasted.

At Avante, we're changing that. We're an AI-native benefits intelligence platform built to turn benefits complexity into clarity. For employees, our agent Carly provides personalized, always-on benefits guidance. For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention, and delivers strategic intelligence on costs, utilization, and outcomes in seconds. Together, these agents create a closed-loop system where employee engagement data informs benefits strategy, and smarter strategy improves the employee experience.

We are headquartered in Seattle and expanding our presence to New York City, with an in-office culture (4 days a week) to drive community, collaboration, and ideation. We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with notable brands such as Samsung, News Corp, and Zscaler.

## The Role

Partner-led accounts present an exciting dynamic: by collaborating closely with enterprise partners, we have the unique opportunity to build trust across both relationships and champion long-term client success. When nurtured effectively, partners become true force multipliers—bringing established credibility, deep insights, and early line-of-sight to client needs. This role exists to foster those collaborative, high-value relationships and unlock maximum impact for our partners and their clients alike.

You'll own a portfolio of partner-led end-client accounts, concentrated in SMB and mid-market, and spearhead the Partner Customer Journey Map that empowers partners and clients at every step from onboarding to renewal. As the pioneer in this dedicated motion, you'll have the exciting opportunity to shape our strategic playbook and directly influence the expansion of our partner channel.

This is a fit for someone who's managed accounts through an intermediary before (a broker, a reseller, a channel partner) and knows the job isn't just customer success, it's managing a partner relationship on top of it.

What You'll Do:

- Own the partner-led portfolio. Manage a book of SMB and mid-market accounts that came through our partner channel, end to end. You're accountable for the onboarding, health, renewal, and growth of these accounts, working through the partner rather than around them.
- Shape the Partner Customer Journey Map. Help build and continuously refine the journey map that defines how partners and end clients move from onboarding through renewal, and own execution at every stage.
- Support partners post-sale. Co-create customer success plans with partners for their end clients, and work alongside them on renewals so nothing falls through the cracks.
- Keep partners fluent on the product. Train partner teams on new features and product changes, and make sure they always know what's shipped and what's coming.
- Drive utilization through the partner. Help partners understand how their end clients are using the platform and equip them with what it takes to drive adoption higher.
- Build a shared view into health and risk. Create a data view partners can use to monitor account health, adoption, and risk themselves, rather than waiting on us to flag it.
- Run a regular cadence with partner contacts. Establish recurring check-ins to review product changes, key metrics, client learnings, and risk mitigation strategies together.
- Balance two relationships at once. Support the end client by supporting the partner, recognizing that a well-equipped partner accelerates outcomes while a neglected one can quietly block them.

What We're Looking For:

- 4-6 years of experience in customer success, account management, or partner/channel management in B2B SaaS

- Direct experience managing accounts or relationships through an intermediary (broker, reseller, channel partner, or similar), and a clear understanding of how that changes the job from direct account management

- Comfort managing a higher-volume, lighter-touch book of SMB/mid-market accounts, with the organization to run repeatable processes across many accounts at once

- A consultative, outcomes-oriented style: you anchor on what changed for the partner and the end client, not how many calls you logged

- Experience influencing a customer or partner journey from scratch, or strong instincts for what that process should look like

- Genuine excitement about using AI to do your job better, with hands-on examples of how you've already brought it into your workflow

- Strong written and verbal communication, since you'll regularly translate between what a partner needs to hear and what an end client needs to hear

- A self-starter mentality: you're energized by ambiguity and building process where none exists yet

- Startup experience at a similar stage company

Nice to Have:

- Experience specifically with insurance brokers, TPAs, or benefits consultants as channel partners

- HR tech or benefits industry experience

- Experience standing up a shared reporting or health-scoring view for external partners

Interview Process & Compensation

We respect your time and aim to keep things efficient:

- Introductory call with our Talent team (30 min)

- Conversation with the SVP of Customer Experience (45 min)

- Team interviews with CX team members and cross-functional partners (90-120 min)

Comp: $130K-$150K OTE

Benefits include: stock options, medical/dental/vision, and 401k

Avante is an Equal Opportunity Employer. We’re building a diverse, inclusive team and welcome candidates of all backgrounds.

## About Avante

## Company Overview
- **One-liner**: Avante is building the first AI-native benefits intelligence platform to help employers manage their second-largest expense—employee benefits—by turning complex, fragmented data into personalized guidance and strategic insights.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2024
- **Founders**: Rohan D’Souza (CEO), Dr. Carly Eckert, MD, PhD, and Kabir Shahani (Executive Chairman)

## Core Business
- **Primary industry**: Healthcare IT, Employee Benefits Technology, AI
- **Target customers**: B2B, specifically HR and benefits teams at mid-market and enterprise employers
- **Mission/purpose**: To turn benefits confusion into confidence by delivering AI-powered, personalized guidance at scale, helping employees make better decisions while giving employers the data and intelligence to optimize their benefits programs.

## Products & Services
- **Avante Platform (Dual AI Agents)**:
  - **Ava (HR-side agent)**: Provides HR and benefits teams with strategic intelligence derived from employee questions, claims data, and vendor contracts. Offers real-time insights into benefits performance, vendor selection, plan design, and cost containment.
  - **Carly (Employee-side agent)**: Delivers personalized, conversational benefits guidance directly to employees, helping them understand and utilize their coverage in moments that matter.
  - **Type**: AI-native SaaS platform

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: $10M in total funding
- **Notable Investors/Partners**: Seed round led by FUSE (2 investors total). Strategic partnership announced with Segal Benz, a leading benefits communication firm.
- **Growth Signals**:
  - 26 employees as of mid-2026, up 120% YoY (+24 people)
  - LinkedIn following of ~5,929 (up 860.9% year-over-year)
  - Achieved GDPR compliance in January 2026, enabling US multinationals to extend AI-powered benefits support to global workforces (UK and Europe)
  - Claims 42 seconds to resolve benefits inquiries, 97% of inquiries resolved, 40% reduction in routine HR workload, 3x lower HR ticket volume, and 93% employee satisfaction

## Competitive Advantages
- **First-mover in AI-native benefits intelligence**: Built from the ground up specifically for benefits, not a generic LLM fed with benefits documents—giving it a deep, domain-specific understanding of contracts, SPDs, and carrier policies.
- **Dual-agent architecture**: A unique approach where the HR-side agent (Ava) and employee-side agent (Carly) share the same underlying intelligence, creating a closed feedback loop that improves both strategic planning and individual employee experience.
- **Founding team depth**: CEO Rohan D’Souza was CPTO at Olive AI; Co-founder Dr. Carly Eckert is a physician and epidemiologist; Executive Chairman Kabir Shahani is a seasoned entrepreneur. The team combines deep AI, healthcare, and enterprise software expertise.

## Strategic Focus
- **Current priorities**: Scaling the customer base, expanding into global markets (post-GDPR compliance), and deepening platform capabilities by integrating more data sources (claims, carrier policies, vendor contracts).
- **Direction for growth**: Becoming the central intelligence layer for employer benefits programs, moving from a point solution to a platform that optimizes the entire benefits lifecycle from plan design to employee engagement.

## Why Work Here
- **Culture highlights**: Fast-growing, AI-native startup (founded 2024) operating at the frontier of what’s possible. Values include relentless pursuit of objectives, radical impact, curiosity, bias toward action, and accountability with kindness and candor. The team emphasizes that “every day is a fresh start” and there is “no ‘not my job’ here.”
- **Remote/hybrid/office policy**: On-site roles in Seattle, WA and New York, NY. The headquarters is in Seattle with a second office in NYC. Roles listed as “On-site.”
- **Notable perks/engineering culture**: Opportunity to work on cutting-edge AI agent architectures that didn’t exist three months ago. The team is small (26 people) and growing fast, offering significant ownership and impact. The engineering team is led by Nick Cecil, formerly Director of Software Engineering at Salesforce (Tableau Core Services).

## Sources
1. [avante.ai/company](https://www.avante.ai/company)
2. [avante.ai/careers](https://www.avante.ai/careers)
3. [builtin.com/company/avante](https://builtin.com/company/avante)
4. [linkedin.com/company/avanteai](https://linkedin.com/company/avanteai)
5. [jobs.lever.co/avante](https://jobs.lever.co/avante)

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