---
title: 'Partner Success Manager at Jukebox Health'
canonical: 'https://feeny.ai/job/partner-success-manager-jukebox-health-remote-xhwzdzg12p5j'
type: 'job'
last_seen: '2026-09-07'
---

# Partner Success Manager at Jukebox Health

- **Company:** Jukebox Health
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/jukeboxhealth/jobs/4384909009

## Job description

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.

We are seeking a dynamic Partner Success Manager to join our Px team. This person will be instrumental in ensuring seamless partner onboarding, implementation, and ongoing success while serving as the critical bridge between our sales, operations, and clinical teams.

This role will be responsible for ownership of multiple partner accounts. As the account owner, this person represents the voice of the partner internally and the voice of Jukebox externally, keeping both sides aligned as the partnership moves forward. They own the key metrics that drive program optimization, own resolution of escalations, and proactively identify efficiencies and solutions before issues surface. We're ideally looking for this person to have clinical experience as an Occupational Therapist (OT) or Physical Therapist (PT) to give our partners a level of clinical insight and credibility that's hard to replicate. This is not a dedicated clinical specialist role, but a clinical lens shapes how this person engages with partners and approaches program design.

## Key Responsibilities

Partnership & Account Management

- Maintain regular, proactive communication with partner stakeholders, ensuring satisfaction and engagement routinely
- Build trust and credibility with partner stakeholders across all levels and regions through consistent, informed engagement
- Translate partner feedback and requirements into actionable insights for product, operations, and clinical teams, and represent Jukebox's priorities and constraints back to partners
- Drive growth and expansion within existing partnerships by identifying opportunities for program enhancement and increased utilization

Program Optimization: Metrics & Performance

- Own visibility into the key metrics that indicate program health (e.g., referral volume, SLA trends, approval rates, utilization and revenue trends, conversion rates) and use them to drive priorities and strategic interventions
- Own partnership performance analytics and reporting, tracking key metrics and demonstrating value creation
- Identify trends and outliers in program data, diagnose root cause, and drive resolution through the right internal team

Proactive Solutions & Escalations

- Serve as the escalation point for partner relationship issues or systemic program concerns that day-to-day operational channels haven't resolved
- Identify bottlenecks in the partner journey and drive resolution cross-functionally
- Design and lead partner-facing engagement initiatives in response to what the data and field are surfacing, with clear outcome tracking

Implementation Execution

- Lead end-to-end implementation planning and execution for new partnerships, managing relationships from contract signature through program launch
- Develop and refine standardized implementation processes and documentation to ensure consistent, efficient partner onboarding
- Coordinate cross-functional teams including operations, clinical, and technical resources to deliver successful program launches on time and within scope

## Qualifications

Required

- Clinical degree or licensure (OT or related healthcare credential)
- 3+ years of project management, consulting, partner/account management, or relevant experience in healthcare, preferably with managed care organizations, Medicaid, or other healthcare payers
- Demonstrated experience managing complex implementations or program launches
- Understanding of healthcare payer operations, including knowledge of Medicaid, managed care, and value-based care models
- Strong analytical skills with the ability to interpret performance and program data
- Consultative approach with strong problem-solving abilities and client relationship management skills
- Excellent communication skills with the ability to translate clinical and operational concepts for diverse stakeholders

## Preferred

- Knowledge of home and community-based services (HCBS), population health, and/or social determinants of health programs
- Experience with healthcare technology implementations or health plan operations
- Experience working in a fast-paced startup or high-growth environment

## How We Invest In You

- Generous company-funding of our health, vision, and dental plans
- HSA plan with company seeding
- FSA plan
- Short and Long-Term Disability
- Life and Personal Accident Insurance
- Hospital Insurance
- 401k immediately upon hire
- Generous candidate referral program
- Yearly wellness stipend

Time Away

- Unlimited PTO + 10 paid holidays

Remote First Team

- $1000 stipend towards work from home costs
- Frequent team off-sites and get-togethers around the country
- Collaborative team environment
- Monthly Townhalls
- High trust environment
- A laptop and company swag upon hire

Compensation: $100,000 - $115,000/year + company equity

## About Jukebox Health

## Company Overview
- **One-liner**: Jukebox Health partners with health plans to assess member needs and implement targeted home interventions—such as home modifications, durable medical equipment, and adaptive technology—to help older adults and high-needs populations live safely and independently at home.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, United States
- **Founded**: 2020
- **Founders**: Romanos Fessas (CEO & Co-Founder); additional co-founders not publicly disclosed

## Core Business
- **Primary industry/industries**: Healthcare IT / Home and Community Based Services (HCBS) / Geriatric Care
- **Target customers**: B2B – Managed care organizations, Medicaid/Medicare dual-eligible health plans, and other health plan operators
- **Mission or purpose statement**: “Empower everyone to live safer, healthier, more independent lives at home” (from their careers page)

## Products & Services
- **Jukeboxessential**: Baseline home modification and environmental service program designed to meet HCBS waiver requirements, offering compliant modifications at scale.
- **Jukeboxenhance**: Enhanced program that includes clinician-led home assessments, targeted interventions, and durable medical equipment (DME) to reduce personal care assistant (PCA) hours and high-cost events.
- **Jukeboxempower**: Predictive analytics and data engineering service that identifies high-risk members, prioritizes interventions, and forecasts ROI for health plans.
- **Braided Health (CareAssist™ platform)**: AI-powered care management “sidecar” acquired in April 2026, which integrates with existing health plan systems to surface actionable insights, streamline caseload triage, and reduce documentation burden for care managers.
- **Vetted Contractor Network**: A managed network of home service providers that scope, bid, and complete approved interventions nationwide.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding raised – $25.71M (Series A, last round $20.62M approximately 1 year ago)
- **Notable Investors/Partners**: Valtruis, Primary Venture Partners, Mosaic General Partnership, The Home Depot (via Home Depot Ventures), Evidenced Capital, Meridian Street Capital
- **Growth Signals**: 
  - Acquired Braided Health on April 1, 2026, expanding into AI-driven care management for dual-eligible populations.
  - Reported 4.2x ROI from avoidable PCA spend, 78 NPS from health plan members, and an average project completion time of 26 days.
  - 23 active job listings on Greenhouse as of mid-2026, indicating ongoing scaling across operations, clinical roles, and contractor network.
  - Works with “several of the nation’s largest Medicaid plan operators” (per PRNewswire).

## Competitive Advantages
- **Proprietary dataset** linking functional health status and environmental conditions to financial outcomes, enabling precise ROI modeling.
- **Clinician-led in-home assessments** (occupational therapists) that capture findings traditional programs miss, feeding into a tech-enabled platform.
- **End-to-end service model** – from predictive analytics and care planning to contractor management and project completion – all managed under a single partner.
- **Integration with health plan workflows** via the Braided Health acquisition, providing a “sidecar” that works alongside existing legacy systems without requiring replacement.

## Strategic Focus
- Expanding the integrated care platform by connecting in-home clinical data with care management processes to lower total cost of care for high-need, dual-eligible populations.
- Scaling AI-driven predictive intelligence to identify at-risk members earlier and intervene before costs spike.
- Deepening partnerships with managed care organizations and meeting HCBS waiver requirements across more states.

## Why Work Here
- **Mission-driven culture**: Focus on improving independence and safety for older adults and people with disabilities, with measurable impact on member outcomes.
- **Growth trajectory**: Fast-growing healthcare services company backed by top venture capital firms and The Home Depot, with recent acquisition signaling expansion.
- **Diverse roles**: Opportunities range from clinical (occupational therapists, travel OTs) to operations (general contractors, project coordinators) and corporate functions (finance, partner success, clinical innovation).
- **Remote/hybrid policy**: Not explicitly stated, but many roles are location-specific (e.g., Boston, MA; Des Moines, IA; New York, NY) suggesting a mix of remote and office-based arrangements. Contractor roles are distributed nationwide.
- **Engineering & data culture**: Emphasis on data engineering, predictive analytics, and AI-powered tools for care managers, appealing to those interested in healthcare technology.

## Sources
1. [jukeboxhealth.com](https://jukeboxhealth.com/)
2. [job-boards.greenhouse.io/jukeboxhealth](https://job-boards.greenhouse.io/jukeboxhealth)
3. [cbinsights.com](https://www.cbinsights.com/company/jukebox-health)
4. [linkedin.com](https://www.linkedin.com/company/jukebox-health)
5. [prnewswire.com](https://www.prnewswire.com/news-releases/jukebox-health-acquires-braided-health-to-expand-ai-driven-integrated-care-platform-for-high-needs-duals-302730949.html)

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