---
title: 'Partner Success Manager at Linq'
canonical: 'https://feeny.ai/job/partner-success-manager-linq-birmingham-q5d710w7e028'
type: 'job'
last_seen: '2026-11-07'
---

# Partner Success Manager at Linq

- **Company:** Linq
- **Location:** Birmingham
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-11-07
- **Apply:** https://jobs.ashbyhq.com/linqapp/72bad013-b6f8-41fa-83f7-8cc275005e01

## Job description

Partner Success Manager

Location: Birmingham, AL (in office) Type: Full time Compensation:

- San Francisco: 85k Base + $30K annual bonus potential
- Birmingham: $75K base + $30K annual bonus potential

Travel: ~15% to partner locations

## Who We Are

We believe the future of technology is a conversation, not a click. Linq builds the infrastructure that lets businesses talk to customers through AI — in the channels where conversations are already happening: iMessage, RCS, SMS, and voice. We're a small team, we ship code every single day, and we're just getting started.

## The Role

This role owns partners after launch and throughout their experience with us. Once a partner is live, you become their main point of contact and know their integration and use cases inside and out.

Your responsibilities are focused on providing a high level of support and fostering real relationships. Partners lean on you when something goes wrong and when they're looking to do more with us. You'll own communication, understanding their needs, and staying with it until everything is handled. You'll need the technical acumen to reproduce issues and get far enough into a problem that engineering receives a diagnosis rather than a forwarded message. Relationships matter just as much as technical support and you’ll build through regular check-ins, roadmap conversations, and enough trust that partners tell you what's actually happening.

## What You'll Do

- A portfolio of enterprise partners as their primary point of contact and owner of their experience with us from launch onward
- First-line technical support: triage, reproduce, diagnose, resolve what you can, and escalate with enough detail that engineering can respond as needed
- Health monitoring across usage, volume, and error patterns so problems get caught before a partner reports them
- Partner relationships, including a consistent check-in cadence, roadmap conversations about what they're building next, and enough presence that you hear about changes on their side before they turn into requests
- The feedback loop from partners back into product and engineering as you’ll be closest to the experience

You Might Be a Fit If You Have

- Experience owning technical relationships, such as technical account management, customer success at a technical product, solutions engineering, or technical support
- Experience running the work across a book of accounts, keeping open threads, follow-ups, and commitments moving without anyone chasing you for status
- Comfort with APIs, docs, logs, and error responses, enough to reproduce an issue yourself rather than forward it
- The ability to explain a technical constraint to a business stakeholder and a business constraint to an engineer

Bonus

- Experience with a conversational or messaging platform
- Supporting API or developer-facing products
- An early-stage company where the support function was still being defined

## Why Linq

- Health/Dental/Vision insurance
- Flexible PTO
- 401(k)
- Wellness stipend, book stipend, professional development opportunities
- Direct access to leadership. We're a small team solving real problems with no layers of bureaucracy between you and the work

## About Linq

## Company Overview
- **One-liner**: Linq provides a unified messaging API for iMessage, RCS, SMS, and voice, enabling businesses and AI agents to communicate with customers natively within their preferred messaging apps.
- **Entity Type**: Private (Series A)
- **Headquarters**: Birmingham, Alabama, United States (with offices in New York, NY and San Francisco, CA)
- **Founded**: 2019
- **Founders**: Elliott Potter (CEO), Patrick Sullivan (CTO), Jared Mattsson (President)

## Core Business
- **Primary industry**: Communications API / Messaging Infrastructure
- **Target customers**: B2B – developers, AI companies, enterprises, and any organization needing programmatic messaging across iMessage, RCS, SMS, and voice.
- **Mission or purpose statement**: To be the infrastructure layer that moves business communication from clicks to conversations, making conversational tech accessible everywhere customers are.

## Products & Services
- **Linq API**: A fully documented API that lets companies send and receive iMessage, RCS, SMS, and voice messages natively. Supports rich features like emoji reactions, voice notes, typing indicators, group chats, and threaded replies. Designed for low latency (<120ms), high throughput, and SOC 2 Type II compliance.
- **Poke AI Assistant**: An AI assistant that lives inside iMessage, capable of handling tasks, answering questions, and scheduling. Sparked the pivot toward serving AI agent companies.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (latest Series A in February 2026)
- **Key Metric**: Total Funding – $25.5M (Pre-Seed, Seed rounds, and $20M Series A led by TQ Ventures); Annual Revenue – $8.4M (LinkedIn estimate)
- **Notable Investors/Partners**: TQ Ventures (lead), Mucker Capital, Alabama Futures Fund, and angel investors.
- **Growth Signals**: Customer base expanded 132% quarter-over-quarter; net revenue retention of 295% with zero churn; facilitates 30M+ messages per month; doubled ARR in eight months after launching the iMessage API in February 2025; AI agents on the platform reach 134,000 monthly active users.

## Competitive Advantages
- **Only SOC 2 Type II iMessage API** on the market, offering native iMessage capabilities (blue bubbles) that SMS cannot replicate.
- **Encrypted data transmission** – Linq cannot access user data.
- **Cost-effective pricing** – no per-message fees for iMessage/RCS, reducing costs vs. traditional SMS.
- **Developer-first experience** – fully documented API, quick integration (<5 minutes), and dedicated integration teams.

## Strategic Focus
- **Expanding channel coverage** – moving beyond iMessage/RCS/SMS/voice to include Slack, email, Telegram, WhatsApp, Discord, Signal, and more.
- **Becoming the infrastructure layer for AI agents** – enabling any AI assistant to operate natively inside messaging apps without requiring a separate app.
- **Scaling the team** – using the new capital to hire across engineering, growth, and go-to-market roles.

## Why Work Here
- **Culture**: Described as a “band of misfit tinkerers” who value speed, quality, and clear communication. Emphasizes autonomy, ownership, and continuous learning.
- **Remote/Hybrid Policy**: Hiring primarily in Birmingham, AL; New York, NY; and San Francisco, CA. Likely hybrid or in-office based on location-specific roles.
- **Benefits**: Competitive salaries + equity, medical/dental/vision insurance, 401(k) plan, flexible vacation, parental leave, books and exercise stipend, free snacks/coffee in office, regular team outings.
- **Engineering Culture**: Builds infrastructure that powers messaging at scale; focuses on API design, platform reliability, and developer experience. Open to applicants who don’t fit a specific title – “we index less on the title and more on the human.”

## Sources
1. [linqapp.com](https://linqapp.com/)
2. [linqapp.com/s/careers](https://linqapp.com/s/careers)
3. [jobs.ashbyhq.com/linqapp](https://jobs.ashbyhq.com/linqapp)
4. [techcrunch.com](https://techcrunch.com/2026/02/02/linq-raises-20m-to-enable-ai-assistants-to-live-within-messaging-apps/)
5. [linkedin.com/company/linqapp](https://www.linkedin.com/company/linqapp)

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