---
title: 'Partner Success Specialist at Aven'
canonical: 'https://feeny.ai/job/partner-success-specialist-aven-remote-0anakvxyadhw'
type: 'job'
last_seen: '2026-10-13'
---

# Partner Success Specialist at Aven

- **Company:** Aven
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/aven/724a3f08-34d3-4305-8135-ea3236224766

## Job description

Job Description We are seeking a Partner Success Specialist to serve as the ultimate system subject matter expert (SME) and troubleshooting partner for our Third Party Originations (TPO) channel. As Aven expands from its consumer direct pipeline into TPO, you will be the primary contact for external account executives and brokers navigating our proprietary HELOC technology. The ideal candidate brings hands-on experience as a Loan Officer, Underwriter, or Processor—preferably within Non-QM, fintech, or digital lending environments - where navigating edge-case scenarios and platform friction is second nature. You will work with seasoned Loan Officers and brokers from our partners answering complex loan scenario questions, troubleshooting platform challenges, and diagnosing origination blockers using both lending guideline knowledge and underlying system data.

The ideal candidate is highly analytical, naturally curious, and thrives in fast-paced environments where problem-solving, ownership, and cross-functional collaboration are critical to success. This role reports directly to the Head of Originations Operations.

## Responsibilities

- Broker & MLO Support: Serve as the primary operational SME for external brokers, resolving daily inquiries across underwriting guidelines, income/property verification, notarization, and platform workflows.
- Root-Cause Diagnosis: Diagnose why a loan is stalled, denied, or modified by analyzing both lending criteria and backend system data (including underwriting JSONs and system logs) to clearly explain outcomes to brokers.
- Complex Scenario Management: Navigate complex, edge-case borrower scenarios (income calculations, title friction, property nuances) to guide brokers through non-standard applications from intake to closing.
- Broker Enablement & Education: Train external partners on Aven’s digital platform, establishing best practices and overcoming broker "tech unsavviness" to maximize loan closing efficiency.
- Product & Operational Feedback: Identify recurring workflow bottlenecks, platform bugs, and UI friction points, translating broker feedback into actionable input for our product teams.
- Efficiency & Scaling: Maintain a high standard of support as we scale, utilizing internal tools to maximize individual productivity.

## Qualifications

- Mortgage Expertise: Strong understanding of the HELOC and mortgage origination lifecycle, including common friction points in document collection, income verification, and notarization. Prior experience as a Loan Officer, Underwriter, or Loan Processor at a Non-QM, tech-forward, or digital mortgage lender strongly preferred. Direct experience handling complex/non-traditional income scenarios, edge cases, and automated decision engines is strongly preferred.
- Problem-Solving: A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness.
- Communication: Exceptional structured communication skills; able to explain technical complexities to non-technical external brokers clearly and patiently.
- Technical Aptitude: Tech-savvy mindset with experience in modern digital lending platforms. Comfortable interpreting loan origination system data, reading system logs/JSONs to trace workflow issues, or utilizing basic data queries (SQL).
- Resilience: Disciplined and resilient in a fast-paced environment where you may handle a high volume of high-stakes inquiries.
- Education: Bachelor's Degree.

## About Aven

## Company Overview
- **One-liner**: Aven is reinventing consumer credit by offering the world’s lowest APR credit card backed by home equity, using patented technology to deliver fast, low-cost capital.
- **Entity Type**: Private (Series E, raised $110M in October 2025)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2019
- **Founders**: Sadi Khan (CEO), Usman Ghani (CTO), Murtada Shah (Co-Founder), Collin Wikman (Co-Founder, Head of Design)

## Core Business
- Primary industry: Fintech (consumer credit, financial services)
- Target customers: B2C (homeowners seeking lower-cost credit)
- Mission: “Deliver the lowest-cost and most transparent access to capital at scale” by giving people credit for what they already own. [aven.com/about](https://www.aven.com/about)

## Products & Services
- **[Aven Card]**: A credit card with the world’s lowest APR, secured by home equity. The application process is reduced from 4–6 weeks to as fast as 15 minutes with $0 upfront cost. Patented technology automates underwriting and lien placement. [aven.com/about](https://www.aven.com/about)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised $252M (Series E $110M in Oct 2025, Series D $142M in Jul 2024); cumulative interest saved for customers exceeds $400M. [linkedin.com](https://www.linkedin.com/company/avencard) | [aven.com/careers](https://www.aven.com/careers)
- **Notable Investors/Partners**: Founders Fund, Khosla Ventures, Sequoia Capital, Caffeinated Capital, General Catalyst, NYCA, Max Levchin. Advisory Board includes Timothy Mayopoulos (former CEO of Fannie Mae & Silicon Valley Bridge Bank), Michael DeVito (former CEO of Freddie Mac), Patrick McHenry (former Chairman of House Financial Services Committee), Jim Messina (former White House Deputy Chief of Staff). [aven.com/about](https://www.aven.com/about)
- **Growth Signals**: 120 total employees (per Built In), 31.7% headcount growth YoY, operations in 8 countries (US, Canada, Mexico, Philippines, France, Greece, India, Jamaica). 4.9-star Trustpilot rating with 5,000+ reviews. Recognized on Forbes Fintech 50 and GGV Capital Fintech Innovation 50. [builtin.com](https://builtin.com/company/aven) | [linkedin.com](https://www.linkedin.com/company/avencard) | [aven.com/about](https://www.aven.com/about)

## Competitive Advantages
- **Patented technology** that compresses a traditional home equity loan process (weeks, thousands of dollars) into minutes with zero upfront cost.
- **Lowest APR credit card** on the market, directly attacking the core cost of consumer debt.
- **Customer trust**: 4.9-star rating on Trustpilot and over $400M in cumulative interest saved.
- **Top-tier advisory board** with deep regulatory and financial industry expertise, giving Aven a strategic edge in navigating complex lending laws.

## Strategic Focus
- Continue scaling the machine‑banking platform to cut the cost of capital in half.
- Expand product offerings beyond the initial card (e.g., mortgage tech, capital markets).
- Deepen data‑driven underwriting and automation to reduce friction and cost for customers. [aven.com/careers](https://www.aven.com/careers)

## Why Work Here
- **Culture**: Described as customer‑first, fundamentalist, builder, fast, minimalist, rational, and polymath. Emphasis on deep understanding of systems, laws, and code before inventing. [aven.com/careers](https://www.aven.com/careers)
- **Workplace**: On‑site environment in San Francisco (Campbell, CA and HQ) with some remote or hybrid roles listed. [builtin.com](https://builtin.com/company/aven)
- **Perks & Team**: “Elite tech minds” – mathematicians, engineers, data scientists. Alumni of Google, Meta, Microsoft, Uber, Tesla, and top fintechs. Strong engineering culture with focus on speed and quality. [aven.com/careers](https://www.aven.com/careers)
- **Growth**: Rapidly scaling (100+ employees, 31% YoY headcount growth) with active hiring across engineering, data science, sales, and operations.

## Sources
1. [aven.com/careers](https://www.aven.com/careers)
2. [aven.com/about](https://www.aven.com/about)
3. [jobs.ashbyhq.com/aven](https://jobs.ashbyhq.com/aven)
4. [builtin.com/company/aven](https://builtin.com/company/aven)
5. [linkedin.com/company/avencard](https://www.linkedin.com/company/avencard)

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