--- title: 'Partner Support Associate I at Kapitus' canonical: 'https://feeny.ai/job/partner-support-associate-i-kapitus-united-states-cy7avbvrppwq' type: 'job' last_seen: '2026-09-24' --- # Partner Support Associate I at Kapitus - **Company:** Kapitus - **Location:** United States - **Work type:** remote - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-24 - **Apply:** https://job-boards.greenhouse.io/kapitus/jobs/4402046009 ## Job description Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information. Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at [www.kapitus.com/careers](https://www.kapitus.com/careers)   All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process. Candidates with additional questions or concerns regarding any recruiting communications or Kapitus’ recruiting process in general should email recruiting@kapitus.com The Partner Support Associate is a cross-functional role in the Channel Sales department, acting as the liaison and “voice” between the Channel Sales team and ISO/MRP partners. They will be responsible for providing daily sales/partner support and coverage for the ISO Partner Managers, assisting in the ISO onboarding process to increase originations with high quality partners, and handling ad-hoc communication pertaining to our channel partners. What You Will Do: Sales/Partner Support - Provide daily sales/partner support for the ISO Partner Manager teams in sales tasks including but not limited to contract management, bank verification links, document review, underwriting review, pipeline updates and follow ups, Slack management with partners, exception requests, etc. - Provide partner coverage whenever a team member is out of office or on partner visits - Update and maintain partner contact information and records in Salesforce - Work cross-functionally with team members from Legal, Sales, Compliance, Marketing and Operations to maintain the utmost experience for our partners while ensuring compliance is in place - Communicate promptly with partners via phone, email, text, and messaging about the progress of deals - Assist Partner Support Specialists in all sales support tasks - Communicating to Underwriters regarding files as necessary - Assisting with Submissions (Portal) Requests - Respond to/initiate “customer service” type inquiries from partners – i.e. - balance inquiries, funding confirmations, modifications, etc. - Other tasks and duties, as required by management Onboarding and Partner Management - Assist Partner Support Specialists in all ISO onboarding tasks - Speak with potential partners to vet for candidacy, determine the correct referral program (ISO/MRP), communicate approval or decline status, and assign accounts to ISO managers - Collect required onboarding documents and submit to Onboarding to ensure a timely process is followed - Field inbound calls and transfers from Sales and Customer Support for partner inquiries, respond to voicemails promptly, and oversee the Partner inbox - Oversee all ISO recertification tasks to ensure accounts are accurate and updated - Ensure partners are updated with underwriting policies/guidelines, marketing material, renewal commissions, current bonus structures, etc. - Other tasks and duties, as required by management What We’re Looking For: - Bachelor’s degree and/or comparable experience preferred - 1+ years supporting a sales team or B2B sales experience with a strong preference in the MCA/short-term lending space, Payment Processing, Financial Services, or Consultative Sales with a history of success - Self-starter that is highly independent, with the ability to juggle tasks in a fast-paced environment and think on their feet - Personal accountability, time-management, and organization skills - Goal oriented leader with a proactive approach in developing relationships with merchants and ISO partners - Excellent verbal, written, and interpersonal communication skills - Excellent analytical, presentation, and phone skills - Experience with contract/partnership negotiations is a plus - Proven success in meeting and exceeding sales goals - Communicate decisions effectively in both verbal and written communication - Team player with a strong sense of accountability - Experience achieving metric and quality performance - Excellent negotiation and business development skills - Efficient planning, organization and time management skills - Smart, hard-working individual who wants to be an integral part of a growing channel - Experience using Microsoft Office and Office 365 in particular (PowerPoint, Excel) - Experience with Salesforce CRM highly preferred, Tableau/NICE a plus Kapitus Total Rewards Package Includes: - Competitive Base Salary of $55,000. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant’s final salary will depend on a number of factors including the applicant’s geographic location, skills, and experience - Incentive Commission Compensation Plan – earned monthly - Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life. - Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses. - Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being. - 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense. - Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events. - Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones. - Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work. - LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include: - Pet and car insurance discounts. - Financial services such as LegalShield. - Relaxation and stress management tools. - Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life. - Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy. - Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities. - Paid Time Off and Sick Time. - Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary. About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence. ## About Kapitus ## Company Overview - **One-liner**: Kapitus is a direct lender and financing marketplace that provides small and medium-sized businesses with tailored growth capital, including term loans, revenue-based financing, equipment financing, and lines of credit. - **Entity Type**: Private (Debt- and equity-financed; multiple funding rounds) - **Headquarters**: Arlington, Virginia, United States - **Founded**: 2006 - **Founders**: Andrew Reiser ## Core Business - **Primary industry/industries**: Financial Services (Small Business Lending & Fintech) - **Target customers**: Small and medium-sized businesses (SMBs) across the United States (B2B) - **Mission or purpose statement**: “To help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner’s story and we are dedicated to building lasting relationships to champion their goals.” [kapitus.com](https://kapitus.com/about-us/) ## Products & Services - **Business Loans (Term Loans)**: Fixed-cost financing based on recent sales history, offering working capital for growth. - **Revenue-Based Financing**: Flexible financing tied to a percentage of daily sales, with payments that adjust to business cash flow. - **Equipment Financing**: Capital to purchase equipment without depleting cash reserves. - **Business Line of Credit**: Revolving credit for ongoing working capital needs. - **SBA Loans**: Government-backed loans offered through the Kapitus network. - **KapitusPLUS (Marketplace)**: A single application that provides up to six competing offers from Kapitus’s network of trusted lending partners, allowing businesses to compare type, size, terms, and fees. - **Business Credit Monitoring (via Experian)**: A partnership to help business owners establish, monitor, and improve their business credit scores. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: **Total Funding:** $1.02 Billion (across 8 funding rounds, primarily debt and private equity) [linkedin.com](https://www.linkedin.com/company/kapitus) - **Annual Revenue**: $110.0 Million (estimated, 2025) [linkedin.com](https://www.linkedin.com/company/kapitus) - **Total Capital Deployed**: Over **$7 Billion** in growth capital to nearly **55,000 small businesses** (as of mid-2025) [kapitus.com](https://kapitus.com/media-center/press-releases/kapitus-named-to-inc-s-2025-best-workplaces-list/) - **Notable Investors/Partners**: Pine Brook Partners (equity line), Capital One (senior bank line), and various institutional debt providers. Partnered with Experian for business credit monitoring. - **Growth Signals**: - Named to **Inc.’s 2025 Best Workplaces List** [kapitus.com](https://kapitus.com/media-center/press-releases/kapitus-named-to-inc-s-2025-best-workplaces-list/). - Acquired **Ten Oaks Commercial Capital** (October 2024) to launch a dedicated equipment financing arm. - Closed a **$45 million investment-grade corporate note financing** in June 2024. - Headcount grew **12.7% YoY** to ~375 employees (2025) [linkedin.com](https://www.linkedin.com/company/kapitus). - Expanded to **8 countries** (including India, Ukraine, Canada, Philippines, and France) [linkedin.com](https://www.linkedin.com/company/kapitus). ## Competitive Advantages - **Dual Model (Direct Lender + Marketplace)**: Unlike many fintech lenders, Kapitus can originate loans directly *and* offer a marketplace (KapitusPLUS) of competing offers, giving them a wider product range and higher approval odds for clients. - **Scale & Track Record**: Nearly 20 years in business, with over $7 billion deployed to 55,000+ businesses, making them one of the most established independent players in SMB lending. - **Proprietary Underwriting**: Refined risk models built through multiple economic cycles (including the 2008 recession and the pandemic), allowing the company to maintain profitability during downturns. - **Experienced Leadership**: C-suite includes veterans from JPMorgan Chase, Credit Suisse, Dime Community Bancshares, BlackLine, and Bynder, combining deep fintech, banking, and technology expertise. ## Strategic Focus - **Expanding Product Suite**: Following the acquisition of Ten Oaks Commercial Capital, Kapitus is actively scaling its equipment financing vertical. - **Technology & Automation**: The company is investing in next-generation technology platforms, led by a Chief Technology Officer and a Chief Data and AI Officer, to streamline the application and underwriting process. - **Network Growth**: Continuing to expand the KapitusPLUS network of lending partners to offer more competitive and diverse financing options. - **Geographic & Talent Expansion**: Growing the team globally (especially in India and the U.S.) to support increasing loan volume and customer service. ## Why Work Here - **Award-Winning Culture**: Named to **Inc.’s 2025 Best Workplaces List** based on a detailed employee survey covering management, perks, professional development, and culture [kapitus.com](https://kapitus.com/media-center/press-releases/kapitus-named-to-inc-s-2025-best-workplaces-list/). - **Growth Trajectory**: The company is actively expanding (headcount up 12.7% in the last year) and has 24 active job postings, including roles in engineering, sales, and capital markets. - **Global & Diverse Team**: Employees are spread across 8 countries, with a significant engineering and operations hub in Chennai, India, and a major presence in Arlington, VA. - **Stability & Mission**: A profitable company that has survived and grown through major economic recessions, with a clear mission to help underserved small businesses. - **Work Policy**: Not explicitly stated on the career page, but the presence of offices in multiple locations and a distributed global team suggests a hybrid or flexible working model for many roles. - **Leadership**: CEO Andrew Reiser is the founder, and the leadership team emphasizes listening to employee feedback and continuous improvement. ## Sources 1. [Kapitus About Us Page](https://kapitus.com/about-us/) 2. [Kapitus Careers Page](https://kapitus.com/careers/) 3. [Kapitus Homepage](https://kapitus.com/) 4. [Kapitus LinkedIn Company Profile](https://www.linkedin.com/company/kapitus) 5. [Kapitus Press Release: Inc. 2025 Best Workplaces](https://kapitus.com/media-center/press-releases/kapitus-named-to-inc-s-2025-best-workplaces-list/) ## Other roles at Kapitus - [VP, Product Management - Core Lending](https://feeny.ai/job/vp-product-management-core-lending-kapitus-united-states-a7x19pgjq5t8) — United States - [Sales Operations Generalist](https://feeny.ai/job/sales-operations-generalist-kapitus-eastern-time-9zd3vb5f6j7e) — Eastern Time, United States - [Software Engineer II - Engineering](https://feeny.ai/job/software-engineer-ii-engineering-kapitus-united-states-w3b51h957e93) — United States - [Sales Development Representative II](https://feeny.ai/job/sales-development-representative-ii-kapitus-united-states-5p3k477274ww) — United States - [Manager, Renewal Sales](https://feeny.ai/job/manager-renewal-sales-kapitus-new-york-saj52h5d1dz8) — New York - [Account Executive, Renewal Sales](https://feeny.ai/job/account-executive-renewal-sales-kapitus-eastern-time-us-new-york-new-jersey-8g7h28p8xpeg) — Eastern Time- US -New York New Jersey, CT - [Sales Development Representative II](https://feeny.ai/job/sales-development-representative-ii-kapitus-united-states-j7bnztcnthtr) — United States - [Organic Search Manager](https://feeny.ai/job/organic-search-manager-kapitus-united-states-4w9btwvg5rq3) — United States - [Lead Brand Marketing Coordinator](https://feeny.ai/job/lead-brand-marketing-coordinator-kapitus-united-states-9ejdzmg9f8p4) — United States - [Account Executive, Renewal Sales](https://feeny.ai/job/account-executive-renewal-sales-kapitus-eastern-time-a3pjw89w6gwy) — Eastern Time-, United States / New York New Jersey, CT