---
title: 'Partnerships Manager at Plain'
canonical: 'https://feeny.ai/job/partnerships-manager-plain-san-francisco-znr1j15k8405'
type: 'job'
last_seen: '2026-09-08'
---

# Partnerships Manager at Plain

- **Company:** Plain
- **Location:** San Francisco, CA
- **Compensation:** $140k–$180k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/plain/b00bd6c4-e30b-4461-81cb-7697c48130ab

## Job description

I'm Phil https://www.linkedin.com/in/phillip-stone-625b1172/, Head of Sales at Plain, and the hiring manager for this role.

Plain is redefining customer support for the next generation of B2B companies. We're building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.

Some of the world's most forward-thinking companies, like Cursor, Ashby, and Sanity, trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.

We're a small team with offices in SF and London. This role is hybrid with 3 days a week in our SF office.

## WHY THIS ROLE IS SPECIAL

You’ll be the first hire to start up our Partnerships organization. You will be helping to drive focus and priority partnerships across sales and product to help drive product roadmap and sales pipeline.

## WHAT YOU'LL DO

- Build a strategic ecosystem to help drive Plain up market while also determining strategic partnership with like-minded companies.
- Develop and build mutually beneficial partnership relationships. Everything from targeting, relationship and negotiating commercial terms with target partner companies
- Work with Sales to identify what companies will help drive revenue forward and open up additional markets for us.
- Align with Product on what Plain should prioritize to build and what would be the revenue impact of building features.
- Maintain relationships of existing partners and how we continue to generate value on an ongoing basis with the entire ecosystem.

## THIS IS A GREAT FIT IF YOU…

- Have 5+ years experience working in software partnerships.
- Have been part of an early GTM team (Series A to Series B) and know what “building from scratch” looks like.
- Are comfortable using various AI tools to increase your ability to execute.
- Are detail-oriented and thrive in a fast-moving environment where no two deals look exactly the same.
- Care as much about shaping product as you do about driving partnership relations.
- Want to be in office, and being in-market in San Francisco, meeting Partners and learning from peers.

THIS WON'T BE THE RIGHT ROLE IF YOU…

- Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows. There is a ton of growth opportunity in a role like this, but right now we need someone who is excited by closing individual deals and helping us to keep up with our growing pipeline.
- Prefer to stay in the background, this is a high-visibility role, internally and externally.
- Need everything figured out before you can operate confidently. There are no playbooks here yet - this is an opportunity to build them yourself.
- Aren't energized by the idea of being the first person in this function at a company that's still being built.

## About Plain

## Company Overview
- **One-liner**: Plain is an AI-powered customer support platform for B2B companies, providing a unified workspace with AI agents, workflow automation, and deep integrations across channels.
- **Entity Type**: Private (Series A)
- **Headquarters**: London, United Kingdom
- **Founded**: 2020
- **Founders**: Matt Vagni (Co-Founder & CTO); other co-founder name(s) not publicly confirmed.

## Core Business
- **Primary industry**: Customer Support Infrastructure / AI / SaaS
- **Target customers**: B2B companies, especially technology and service organizations (customers include Cursor, Sanity, Granola)
- **Mission**: “Help people solve problems together” (careers page)

## Products & Services
- **Ari (Assistant)**: AI agent that triages, researches, and resolves requests using team knowledge.
- **Sidekick**: AI assistant for agents to draft replies and find answers within customer context.
- **Workflows**: No-code/all-code automation for routing, notifications, actions in external systems (Linear, PagerDuty, custom APIs).
- **Channels**: Unified inbox connecting Slack, Microsoft Teams, Discord, email, chat, portal, and more.
- **API & Extensibility**: Every part of the platform can be extended, customized, or embedded into own product/tooling.
- **Insights**: Real-time aggregated and automated insights from support data to spot trends, churn risks, and upsell opportunities.
- **Ask AI**: Self-service AI for customers.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of **$20.5M** (Seed round $6M in Nov 2022, Series A $14.5M in Feb 2025)
- **Notable Investors**: Index Ventures, Battery Ventures, Connect Ventures (careers page); Seed investors include 9 unnamed participants (CB Insights)
- **Growth Signals**: 
  - 41 employees (+85.2% YoY, +23 people)
  - 79 active job postings (monthly job posting growth +33.9%)
  - Revenue of $1M (LinkedIn annual revenue estimate)
  - Expanding across 10 countries (UK, US, Portugal, Germany, Poland, Ireland, etc.)

## Competitive Advantages
- **AI-first infrastructure**: Run multiple AI agents alongside human teammates; agents coordinate and stay under human control.
- **Open & extensible**: Fully API-driven, allowing teams to build custom workflows and integrate any external system.
- **Channel-agnostic**: Native support for Slack, Teams, Discord, email, chat — consolidating fragmented B2B support in one place.
- **Enterprise-level security**: Security treated as a core engineering principle, not just a checklist.
- **Automated insights**: Turns support conversations into actionable product and business intelligence.

## Strategic Focus
- Scaling the platform as the “support backbone” for ambitious B2B companies.
- Deepening AI agent capabilities (e.g., Ari) and workflow automation.
- Expanding go-to-market with dedicated Account Executive, SDR, and Partnerships hires.
- Maintaining an intentionally small, product-centric team that ships features rapidly.

## Why Work Here
- **Culture**: “Intentionally small, entrepreneurial and product-centric team” – engineers speak to customers daily and ship features from idea to shipped in the same day.
- **Interview process**: Clear, human, and transparent – designed to be fast and fair (intro call → technical interview → product sense call with hiring manager).
- **Compensation**: Competitive salaries (e.g. Senior Product Engineer: £90k–£140k + options; Support Engineer SF: $150k–$180k + options). Generous equity options.
- **Remote/hybrid**: Remote-first for Europe-based roles; San Francisco roles are office-based (with hybrid expectations).
- **Backing**: Backed by top-tier VCs (Index, Battery, Connect) and a network of founders/operators.
- **Perks**: Fast decision-making, ownership across the company, real impact on product direction.

## Sources
1. [plain.com](https://www.plain.com/)
2. [Plain Careers](https://www.plain.com/careers)
3. [LinkedIn Company Page](https://www.linkedin.com/company/plainsupport)
4. [CB Insights Profile](https://www.cbinsights.com/company/plain-2)
5. [Jobs on Ashby](https://jobs.ashbyhq.com/plain)

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