---
title: 'Patient Access Coordinator at Vynca'
canonical: 'https://feeny.ai/job/patient-access-coordinator-vynca-united-states-ad9cwn0h1dcj'
type: 'job'
last_seen: '2026-10-14'
---

# Patient Access Coordinator at Vynca

- **Company:** Vynca
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/vynca/52453826-fdaa-4fa2-82c8-6043382b3ba9

## Job description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

## About the job

The Patient Access Coordinator is Vynca's front line — often the first voice a patient, family member, provider, or health plan hears. This role owns every inbound call and, separately, owns direct referrals end to end (from providers, hospitals, facilities, and community partners) through intake and prep, then hands the fully prepped referral to EMA for direct outreach. MIF list referrals are out of scope for this role. The ideal candidate is warm and calm under pressure, catches clinical red flags, and keeps calls and referrals moving without anything falling through the cracks.

At this time we are only considering applicants in the following states with a strong preference for those EST based: California, Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah and Washington.

## What you'll do

- Serve as the primary point of contact for inbound calls, meeting call answer rate and service level targets, and flagging volume or staffing risks to the Shared Services Manager.
- Assess each caller's need and route or warm-transfer to the right department the first time; identify clinical trigger words and escalate to triage immediately per protocol.
- De-escalate distressed or upset callers, and know when to involve a supervisor or clinician.
- Own direct referrals end to end (providers, hospitals, facilities, community partners); MIF list referrals are out of scope.
- Complete intake for each direct referral — pre-admission assessment, scheduling support, and documentation — then hand off the fully prepped referral to EMA for direct outreach.
- Document call and intake details accurately in real time; maintain databases, logs, census sheets, and contact lists.
- Manage voicemails, callback queues, and after-hours messages within established timeframes.
- Meet call handling and referral prep targets; follow scripts and quality standards; participate in coaching, team meetings, and huddles.
- Maintain strict HIPAA compliance, and perform other duties as assigned.

## Your experience and qualifications

- Associate degree or medical/business office training highly preferred.
- 2+ years in a high call volume role (i.e call center, medical front office, patient access, and/or or intake/admissions).
- Healthcare experience required. Experience in palliative care, home health, hospice, discharge planning, or safety-net hospital settings, highly preferred.
- Proven de-escalation skills with distressed or grieving callers, and the judgment to know what to escalate.
- Ability to recognize clinical trigger words after training (no license required); clinical fluency from training or experience alongside SWs, RNs, MAs, chaplains, or scribes a plus.
- Strong multitasker across phone, documentation, and multiple systems; reliable attendance; comfortable with Google Workspace, Salesforce, telephony, and EHR systems.
- Cultural competency and working knowledge of HIPAA, with the ability to manage difficult conversations involving serious illness, grief, and/or end of life care.
- Willing and able to work Monday-Friday 8:30-5pm EST with occasional evenings/weekends.
- Bilingual (English/Spanish) required.

Additional Information

- The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
- Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.
- Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
- Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.
- Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
- Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.
- Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:
- Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.
- Regularly requires working at a computer for an entire shift (with appropriate breaks).
- Regularly requires use of laptop and video-conferencing technology.
- Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.
- Occasional travel may be required to perform job duties, attend training, or company events.

## About Vynca

## Company Overview
- **One-liner**: Vynca provides home-based palliative care, care navigation, and serious illness management software to help people with life-limiting illnesses spend more quality days at home.
- **Entity Type**: Private (Series C-II)
- **Headquarters**: Palo Alto, California, USA
- **Founded**: 2013
- **Founders**: Ryan Van Wert, M.D. (Co-founder)

## Core Business
- Primary industry/industries: Healthcare (Palliative Care, Serious Illness Management, Advance Care Planning)
- Target customers: B2B — Health plans (payers), healthcare providers, and directly to patients with serious, life-limiting illnesses.
- Mission or purpose statement: "To support people living with life-limiting illness through clinical expertise, intelligent technology, and flexible care delivery — ensuring patients and families receive exactly what they need, when and where they need it." [vyncacare.com](https://www.vyncacare.com/about)

## Products & Services
- **Specialty Palliative Care**: Home-based and virtual interdisciplinary care (physicians, nurse practitioners, RNs, social workers, chaplains) focusing on symptom and pain management, emotional and spiritual support. [vyncacare.com](https://www.vyncacare.com/)
- **Advance Care Planning Software**: A platform enabling patients and clinicians to document, store, and share care preferences (e.g., advance directives) to align decisions and avoid unnecessary interventions. [vyncacare.com](https://www.vyncacare.com/)
- **Serious Illness Management Software**: Predictive analytics and care orchestration tools that surface insights to prompt early interventions for patients with complex, life-limiting conditions. [vyncacare.com](https://www.vyncacare.com/)
- **Care Navigation / Enhanced Care Management (ECM)**: Hands-on support to help patients overcome social and practical barriers to care, such as housing, food access, and transportation. [vyncacare.com](https://www.vyncacare.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of $51.45M (Series C-II, last raised ~1 year ago as of mid-2025). [cbinsights.com](https://www.cbinsights.com/company/vynca)
- **Notable Investors/Partners**: Specific investor names not listed in provided sources, but the company has raised Series C-II funding and is backed by venture capital.
- **Growth Signals**: Acquired ReSolutionCare (a Northern California palliative care practice) in 2021. Expanded palliative care services to Oregon, Washington, Utah, and Idaho in 2022. Reports average monthly savings of $1,700–$3,400 per patient. [vyncacare.com](https://www.vyncacare.com/about) | [cbinsights.com](https://www.cbinsights.com/company/vynca)

## Competitive Advantages
- **Integrated Model**: Unique combination of home-based clinical care delivery, care navigation, and proprietary software (advance care planning + predictive analytics) — creating a unified platform for serious illness management. [vyncacare.com](https://www.vyncacare.com/)
- **Proactive, Data-Driven Care**: Uses technology to "quietly observe behavior and data to surface insights and direct prompt interventions," reducing avoidable hospitalizations. [cbinsights.com](https://www.cbinsights.com/company/vynca)
- **Focus on Earlier Intervention**: Differentiates by showing up "earlier" than traditional hospice, serving patients with life-limiting illnesses who are not yet hospice-eligible. [vyncacare.com](https://www.vyncacare.com/)

## Strategic Focus
- **Geographic Expansion**: Currently operating in California, Oregon, Washington, Utah, and Idaho; likely continuing to expand service areas.
- **Deepening Payer Relationships**: Growing partnerships with health plans (e.g., Medi-Cal) to manage total cost of care for high-need, high-cost populations.
- **Technology-Enabled Care**: Continuing to build out the software platform for predictive insights and care orchestration to scale the clinical model efficiently. [vyncacare.com](https://www.vyncacare.com/about)

## Why Work Here
- **Mission-Driven Work**: Employees directly help people with serious illnesses live with more comfort, dignity, and quality at home. [vyncacare.com](https://www.vyncacare.com/careers)
- **Culture Values**: Emphasizes Compassion, Integrity, Excellence, and Curiosity. [vyncacare.com](https://www.vyncacare.com/careers)
- **Benefits**: Includes multiple medical plans, 401(k) with company match, paid time off (vacation, sick, flex time), tuition reimbursement, and wellness benefits (mental health, financial well-being). [vyncacare.com](https://www.vyncacare.com/careers)
- **Work Environment**: Hybrid care delivery model (in-person and virtual) for clinical staff; office headquarters in San Mateo, CA. Non-clinical roles may offer flexibility.
- **Growth Opportunities**: A growing company with recent expansion and funding, offering roles from clinical (Nurse Practitioners, RNs, Social Workers) to leadership and technology positions. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/vynca)

## Sources
1. [vyncacare.com](https://www.vyncacare.com/)
2. [vyncacare.com - About](https://www.vyncacare.com/about)
3. [vyncacare.com - Careers](https://www.vyncacare.com/careers)
4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/vynca)
5. [cbinsights.com](https://www.cbinsights.com/company/vynca)

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