--- title: 'Patient Acquisition Specialist at Mood Health' canonical: 'https://feeny.ai/job/patient-acquisition-specialist-mood-health-remote-sqkhqgbvyt6c' type: 'job' last_seen: '2026-11-05' --- # Patient Acquisition Specialist at Mood Health - **Company:** Mood Health - **Location:** Remote - **Compensation:** $20–$22/hr - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-11-05 - **Apply:** https://job-boards.greenhouse.io/moodhealth/jobs/5441688008 ## Job description ## About Mood Health At Mood Health, we are working to make mental health care easier to access. For many people, reaching out for help is one of the hardest steps they will take. Our mission is to make that first step feel simple, supportive, and welcoming. Our clinicians provide therapy and psychiatric care through secure telehealth visits. Before a patient ever meets with a provider, they connect with one of our Patient Acquisition Specialists—the person who helps turn interest into action. This role is more than customer service. It's consultative sales with purpose. ## About the Role We are looking for a Patient Acquisition Specialist to join our growing team. This is an ideal opportunity for someone with experience in healthcare sales, insurance sales, inside sales, admissions, or other high-performing customer acquisition/support roles. You'll work with patients who have already expressed interest in receiving care through one of our healthcare partners. Your job is to build trust, understand their needs, answer questions, overcome barriers, and confidently guide them toward scheduling their first appointment. Success in this role requires someone who enjoys connecting with people, thrives in a fast-paced sales environment, and is motivated by meeting and exceeding performance goals. While this is not cold calling, you should be comfortable managing a pipeline, following up consistently, and helping hesitant individuals move forward. If you're competitive, goal-oriented, and passionate about helping people while building a career in healthcare sales, we'd love to meet you. ## What You'll Do Convert referrals into scheduled patients Engage prospective patients who have been referred by our healthcare partners and guide them through the scheduling process from initial outreach to booked appointment. Build relationships and earn trust Use a consultative sales approach to understand each patient's needs, answer questions, and provide confidence as they begin their mental health journey. Manage your sales pipeline Own a high-volume referral pipeline by consistently following up through phone, text, email, and CRM tools to maximize conversion rates. Overcome objections Help prospective patients navigate concerns around insurance, scheduling, treatment options, or uncertainty about seeking care while providing an exceptional patient experience. Achieve performance goals Consistently meet or exceed booking, conversion, outreach, and response time goals while maintaining a high-quality patient experience. Collaborate across teams Partner with healthcare providers, referral partners, operations, and clinical teams to ensure a seamless patient experience. Deliver an exceptional experience Represent Mood Health professionally while creating positive first impressions that build long-term patient relationships. ## What We're Looking For - Bilingual Spanish required - 2+ years of experience in sales/customer support & experience, preferably: - Insurance sales - Healthcare sales - Inside sales - High-volume call center sales - Customer acquisition - Demonstrated success meeting or exceeding sales or conversion goals - Comfortable managing a sales pipeline and following up consistently - Strong objection handling and relationship-building skills - Excellent verbal and written communication - Highly organized with strong attention to detail - Ability to multitask across multiple systems while maintaining quality - Experience using CRM platforms such as HubSpot, Salesforce, or similar - Familiarity with healthcare, insurance benefits, or behavioral health is a plus - HIPAA knowledge or experience working with confidential information preferred - Ability to work weekends as needed What Makes Someone Successful You will thrive in this role if you: - Enjoy helping people make important decisions - Are energized by achieving goals and earning performance incentives - Take ownership of your pipeline and follow-up process - Can balance empathy with confidence - Love building relationships over the phone - Stay positive and persistent when following up with prospective patients - Are coachable and always looking to improve your performance ## Why Join Mood Health Make a meaningful impact Every appointment you schedule helps someone access life-changing mental health care. Performance-based earning potential Competitive base salary with uncapped or meaningful bonus opportunities tied to booking and conversion performance. Join a growing sales organization Become part of a high-performing sales team with ongoing coaching, development, and opportunities to advance into leadership or other commercial roles. Career growth As Mood continues to expand nationally, you'll have opportunities to grow into senior sales, team lead, training, partnership, or management positions. Pay: $20—$22 USD ## About Mood Health ## Company Overview - **One-liner**: Mood Health provides high-quality, affordable mental health care by connecting individuals with expert psychiatrists and therapists through a technology-driven platform. - **Entity Type**: Private (Seed stage) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Mike Clare (Founder & CEO), Betsy McMichael (COO and Co-Founder) ## Core Business - Primary industry/industries: Mental Health Care, Healthcare Technology (Telehealth) - Target customers: B2C (individuals seeking mental health care), B2B (health systems and health plans) - Mission or purpose statement: "Mood is making high-quality mental health care affordable, convenient, and accessible to all. By using technology to connect individuals with experts in psychiatry and therapy, Mood puts authentic human relationships at the center of the care experience." [moodhealth.com](https://moodhealth.com/) ## Products & Services - **Comprehensive Mental Health Care**: A service offering a combination of psychiatry (medication management) and therapy. The process includes a comprehensive initial visit, personalized care plan development, responsible prescribing, daily mood tracking, and ongoing talk therapy. [moodhealth.com](https://moodhealth.com/) - **Telehealth Platform**: A technology platform that connects patients with licensed clinicians (psychiatrists, psychiatric nurse practitioners, therapists, social workers) from the comfort of their home. The platform is designed to support authentic human relationships and positive long-term outcomes. [moodhealth.com](https://moodhealth.com/) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding of $3.25M (Seed rounds). [linkedin.com](https://www.linkedin.com/company/mood-health) - **Notable Investors/Partners**: Participated in the UnitedHealthcare Accelerator (Non-Equity Assistance, 2022). [linkedin.com](https://www.linkedin.com/company/mood-health) - **Growth Signals**: Headcount grew by over 102% year-over-year (from ~15 to 58 employees). [linkedin.com](https://www.linkedin.com/company/mood-health) Monthly website traffic grew 67.3% month-over-month. [linkedin.com](https://www.linkedin.com/company/mood-health) Claims to be #1 on Trustpilot. [linkedin.com](https://www.linkedin.com/company/mood-health) Actively partnering with health systems in California. [linkedin.com](https://www.linkedin.com/company/mood-health) ## Competitive Advantages - **Integrated Care Model**: Unlike many competitors that focus on just therapy or just medication, Mood Health offers a combined, comprehensive approach addressing multiple factors of mental health. [moodhealth.com](https://moodhealth.com/) - **Focus on Outcomes**: The company explicitly prioritizes patient outcomes, which is becoming increasingly critical as health systems move toward value-based care contracts. [linkedin.com](https://www.linkedin.com/company/mood-health) - **High Patient Satisfaction**: Claims to be the #1 rated provider on Trustpilot, indicating strong patient satisfaction and a differentiated consumer experience. [linkedin.com](https://www.linkedin.com/company/mood-health) ## Strategic Focus - **Health System Partnerships**: A key current priority is partnering with health systems to offer their patients affordable online mental healthcare, effectively integrating behavioral health into the primary care ecosystem. [linkedin.com](https://www.linkedin.com/company/mood-health) - **Value-Based Care**: The company is positioning itself to support health systems taking on risk with value-based care contracts by demonstrating improved outcomes and reduced total cost of care. [linkedin.com](https://www.linkedin.com/company/mood-health) - **Scaling Clinical Team**: With 51 active job openings, the primary focus is on scaling its network of therapists, psychiatrists, and nurse practitioners across multiple states. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/moodhealth) ## Why Work Here - **Culture & Mission**: The company emphasizes "humanizing healthcare" and putting authentic human relationships at the center of care. Employee reviews on LinkedIn give the culture a 4.1/5.0 rating. [linkedin.com](https://www.linkedin.com/company/mood-health) - **Remote-First**: The vast majority of job openings, especially for clinical roles (Therapist, Psychiatrist, PMHNP), are listed as "Remote," offering significant flexibility. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/moodhealth) - **High-Growth Environment**: With over 100% headcount growth in the last year, the company is in a rapid scaling phase, offering opportunities for impact and career advancement. - **Work-Life Balance**: Employee reviews indicate a work-life balance score of 3.8/5.0. [linkedin.com](https://www.linkedin.com/company/mood-health) ## Sources 1. [moodhealth.com](https://moodhealth.com/) 2. [moodhealth.com - Careers](https://moodhealth.com/careers) 3. [linkedin.com - Mood Health](https://www.linkedin.com/company/mood-health) 4. [job-boards.greenhouse.io - Mood Health](https://job-boards.greenhouse.io/moodhealth) ## Other roles at Mood Health - [Patient Acquisition Specialist](https://feeny.ai/job/patient-acquisition-specialist-mood-health-remote-qcj84trejkt3) - [Supervising Psychiatrist](https://feeny.ai/job/supervising-psychiatrist-mood-health-san-francisco-qbdr083hs9ea) — San Francisco, CA - [Supervising Psychiatrist](https://feeny.ai/job/supervising-psychiatrist-mood-health-santa-cruz-q3yfq9pxqvgs) — Santa Cruz, CA - [Supervising Psychiatrist](https://feeny.ai/job/supervising-psychiatrist-mood-health-los-angeles-n3sf95bsa7hj) — Los Angeles, CA - [Psychiatric Mental Health Nurse Practitioner (PMHNP)](https://feeny.ai/job/psychiatric-mental-health-nurse-practitioner-pmhnp-mood-health-oakland-7356f67wf24a) — Oakland, CA - [Psychiatric Mental Health Nurse Practitioner (PMHNP)](https://feeny.ai/job/psychiatric-mental-health-nurse-practitioner-pmhnp-mood-health-carmel-by-the-sea-1zr3ddepvzq4) — Carmel-By-The-Sea, CA - [Licensed Marriage and Family Therapist (LMFT) - Remote](https://feeny.ai/job/licensed-marriage-and-family-therapist-lmft-remote-mood-health-san-diego-h135r6ttjjp8) — San Diego, CA - [Licensed Marriage and Family Therapist (LMFT) - Remote](https://feeny.ai/job/licensed-marriage-and-family-therapist-lmft-remote-mood-health-los-angeles-me4bb7aamrcv) — Los Angeles, CA - [Licensed Marriage and Family Therapist (LMFT) - Remote](https://feeny.ai/job/licensed-marriage-and-family-therapist-lmft-remote-mood-health-oakland-3s133g5yyekj) — Oakland, CA - [Psychiatric Mental Health Nurse Practitioner (PMHNP)](https://feeny.ai/job/psychiatric-mental-health-nurse-practitioner-pmhnp-mood-health-los-angeles-cjhj3vf4ck0m) — Los Angeles, CA