---
title: 'Patient Advocacy Specialist- Medmo (Spanish Fluency Required) at Covera Health'
canonical: 'https://feeny.ai/job/patient-advocacy-specialist-medmo-spanish-fluency-required-covera-health-united-cgq6fbfhqncf'
type: 'job'
last_seen: '2026-09-16'
---

# Patient Advocacy Specialist- Medmo (Spanish Fluency Required) at Covera Health

- **Company:** Covera Health
- **Location:** United States
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/coverahealth/jobs/7996353003

## Job description

## About the company

At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate.

Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient's care journey.

We're changing that.

Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients.

In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we're building a connected experience that simply hasn't existed before.

Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value based primary care physicians.

This is an exciting moment to join Covera. We're building technology that is helping detect serious conditions earlier, improving the quality of care for millions of patients, and redefining what healthcare can be. If you're excited by meaningful work, ambitious teammates, and the opportunity to help save lives through better healthcare, we'd love to meet you.

## About the Role

As a Patient Advocacy Specialist working on the Medmo team, you’ll play a vital role in helping Medicaid members access the resources and support they need to improve their health and well-being.

In this role, you’ll serve as a trusted point of contact for members, helping them identify and navigate services that address a range of health-related and social needs. You’ll connect members with eligible community resources, including support related to nutrition, housing, transportation, and other essential services.

This is much more than a call-handling role. You’ll build meaningful relationships with members, listen to their needs, help remove barriers to care and support, and follow through to ensure they are connected to appropriate resources and have a positive experience. You’ll use empathy, sound judgment, and problem-solving skills to meet members where they are and help them take the next step toward better health outcomes.

You’ll work in a fast-paced, collaborative environment where strong communication, resilience, and attention to detail are essential. If you’re passionate about helping people, enjoy building relationships, and are motivated by making a meaningful difference in your community, we’d love to meet you.

In This Role, You Will Be Expected To:

- Engage members in meaningful conversations to understand and identify health-related social needs.
- Educate members about available resources and connect them with appropriate community-based organizations (CBOs) and social service programs.
- Make referrals to CBOs based on member’s individual needs, eligibility, and preferences.
- Follow up with members to support successful connections to referred services.
- Document outreach attempts, member needs, referrals, and outcomes accurately and in accordance with established workflows and privacy requirements.
- Answer member questions, resolve issues proactively, and remove barriers that may delay service coordination.
- Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy in every interaction.
- Become an expert in Covera Health/Medmo's products, workflows, and operational processes, continuously expanding your knowledge as our platform evolves.
- Identify opportunities to improve the patient experience by sharing insights and collaborating with leaders across Patient Experience, Product, Engineering, and Operations.
- Contribute to a culture of continuous improvement by helping refine workflows, documentation, and best practices.
- Work collaboratively across teams to deliver an exceptional experience for every patient we serve.

Special Considerations

We are a remote-first company with employees located across the U.S., this is a remote role, no travel required beyond the initial one-time in-person client training

Spanish fluency (written and verbal) is a requirement for this position and will be evaluated during the interview process.

Support business needs during standard operating hours of 9:00 AM to 5:30 PM (in your time zone), with flexibility for occasional overtime as needed.

## Requirements

- 1+ years of experience in a call center, customer support, patient services, community health, or another high-volume customer-facing role required.
- Spanish fluency (written and spoken) is required.
- Strong communication and relationship-building skills, with the ability to build trust and communicate with empathy.
- Experience in healthcare, patient services, community health, value-based care, or a related field is preferred but not required.
- Experience working with Medicaid reimbursement is preferred but not required.
- A proactive, self-motivated approach with the grit and resilience to navigate challenges and adapt in a fast-paced environment.
- Good judgment and the ability to remain calm, confident, and solutions-oriented while balancing multiple customer or patient needs and competing priorities.
- Exceptional organizational skills with the ability to prioritize, manage competing priorities, and maintain attention to detail.
- Strong technical aptitude and comfort learning new systems, tools, and workflows quickly.
- A collaborative mindset and a genuine passion for improving the patient and community experience.
- A college degree or equivalent combination of education and relevant experience is preferred but not required.

Onsite Training Requirement

All Patient Advocacy Specialist’s are required to attend an onsite training in New York as part of their onboarding. Attendance is mandatory.

AI at Covera

At Covera Health, AI is not a novelty. It's a core part of how we work. Every team member is expected to actively use AI in their day-to-day role, and we invest in building that fluency across the organization. If you lean into new tools and are energized by what's still possible, you'll fit in.

## Benefits

- Comprehensive medical plans — choose from three plans, including one with 100% of premiums covered for you and your dependents
- Vision & Dental
- Paid Time Off (PTO) Policy
- Sick days in accordance with your state law
- 12 weeks of paid parental leave
- 12 Fixed Holidays (company closed)
- 401(k) Retirement Plan
- Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
- Annual Wellness stipend for fitness, mental health or other wellness expenses

## Compensation

The hourly range for this position ranges from $22.00 – $24.00 , in addition to a performance bonus and comprehensive benefits package. Final compensation will be based on a number of factors including but not limited to, a candidate's qualifications, skills, competencies, experience, expertise and location.

Please Note

We may use automated tools and/or AI to assist in reviewing applications.

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal-opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

Unfortunately, job seekers are sometimes targeted by scammers pretending to represent legitimate companies, including Covera Health. Our recruiting team will only communicate with you using an @coverahealth.com email address. We will never ask you to provide banking information, payment, or other financial details as part of the interview or hiring process. If you're ever unsure whether a recruiting communication is legitimate, please contact our Talent Acquisition team at careers@coverahealth.com for verification.

## About Covera Health

## Company Overview
- **One-liner**: Covera Health provides an AI-powered clinical intelligence platform that delivers quality insights to healthcare providers, health plans, and employers, with an initial focus on radiology.
- **Entity Type**: Private (Series D, $133.69M total raised)
- **Headquarters**: New York, New York, United States
- **Founded**: 2017
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Healthcare IT, Clinical Intelligence, AI in Radiology
- **Target customers**: B2B – healthcare providers (hospitals, radiology centers), health plans (insurers), and employers.
- **Mission or purpose statement**: “Improving patient outcomes with clinical intelligence” – deploying AI-powered quality insights to help define, measure, and deliver the highest standard of care.

## Products & Services
- **Guide & Match**: A Radiology Center of Excellence program that guides patients to high-quality imaging facilities based on CPT codes and quality metrics. This is Covera’s flagship product, available in all 50 states.
- **Connected Platform**: An integrated clinical intelligence platform that supports end-to-end delivery of AI-powered insights across diagnosis, care coordination, prior authorization, and claims administration.
- **Quality Analytics**: Tools that provide quality insights to clinicians and payers, leveraging AI (machine learning, natural language processing, computer vision) to reduce misdiagnosis and unnecessary costs.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding raised – $133.69M (latest Series D of $51.69M closed ~May 2026)
- **Notable Investors/Partners**: Insight Partners, Equity Group Investments, Prism VentureWorks, Spreemo Health
- **Growth Signals**: 
  - Expanded Radiology Centers of Excellence to include Prostate MRI
  - Certified by AHRQ as a Patient Safety Organization
  - 87 U.S.-based employees (small but growing)
  - Great Place to Work® certified with 90% of employees rating it a great workplace (vs. 57% U.S. average)

## Competitive Advantages
- **Clinical-grade AI**: Focus on radiology, a critical diagnostic juncture, with proprietary machine learning models for medical imaging and NLP for pathology extraction.
- **Quality-first approach**: Combines payer and provider incentives through quality insights, reducing misdiagnosis and unnecessary claims.
- **Patient Safety Organization certification**: Provides legal protections for data sharing and quality improvement, a strong trust signal.
- **End-to-end platform**: Integrates across the care journey, from diagnosis to claims, creating a sticky ecosystem.

## Strategic Focus
- **Deepen radiology presence**: Continue expanding the Radiology Center of Excellence program and adding new imaging modalities (e.g., prostate MRI).
- **Platform expansion**: Apply clinical intelligence to other care areas beyond radiology, leveraging the same AI and quality framework.
- **Scale partnerships**: Grow relationships with health plans, employers, and provider networks to increase data volume and insight accuracy.

## Why Work Here
- **Culture**: Great Place to Work® certified – 90% of employees feel welcomed, 88% say they are given a lot of responsibility, and 87% say they can take time off when needed. Employees highlight supportive, collaborative teammates and a multidisciplinary environment (AI scientists, software engineers, radiologists, clinicians).
- **Impact**: Directly work on reducing medical misdiagnosis, a leading cause of patient harm – a mission-driven role in healthcare.
- **Work environment**: Hybrid/office policy not explicitly stated, but HQ is in New York City (Penn 1, near Penn Station). Facilities are rated highly by employees.
- **Benefits**: Perks include making a difference, solving tough challenges, and an inclusive culture. Specific benefits (e.g., health insurance, time off) are implied but not detailed in available sources.
- **Engineering culture**: AI team is described as “an excellent group of researchers and engineers eager to tackle problems.” Opportunities to work with cutting-edge computer vision, NLP, and clinical data.

## Sources
1. [coverahealth.com](https://www.coverahealth.com/)
2. [coverahealth.com/careers](https://www.coverahealth.com/careers)
3. [coverahealth.com/about](https://www.coverahealth.com/about.html)
4. [cbinsights.com](https://www.cbinsights.com/company/covera-health)
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7053981)
6. [job-boards.greenhouse.io/coverahealth](https://job-boards.greenhouse.io/coverahealth)

## Other roles at Covera Health

- [Patient Advocacy Specialist — Medmo (Spanish Fluency Required)](https://feeny.ai/job/patient-advocacy-specialist-medmo-spanish-fluency-required-covera-health-united-pmep12tmkcpm) — United States
- [Director, Customer Success (Medmo)](https://feeny.ai/job/director-customer-success-medmo-covera-health-remote-9yej753d4h9a)
- [Senior Provider Network Analyst](https://feeny.ai/job/senior-provider-network-analyst-covera-health-remote-ewdc50h7w7cm)
- [Manager, Growth and Reporting](https://feeny.ai/job/manager-growth-and-reporting-covera-health-remote-fbtb5y3ksemq)
- [Manager, Performance Analytics](https://feeny.ai/job/manager-performance-analytics-covera-health-remote-qrs8x4pwtt4p)
- [Director, Customer Success (CoE)](https://feeny.ai/job/director-customer-success-coe-covera-health-remote-4vb7z6c1rbgf)
- [Commercial Counsel](https://feeny.ai/job/commercial-counsel-covera-health-remote-sgfng51r00na)
- [Commercial Counsel - Contract](https://feeny.ai/job/commercial-counsel-contract-covera-health-remote-4n253wkfes85)
- [Manager/Director, Proposal Management](https://feeny.ai/job/manager-director-proposal-management-covera-health-remote-5g7771v38vwc)
- [Manager/Director, Revenue Operations](https://feeny.ai/job/manager-director-revenue-operations-covera-health-remote-xg4zcbh918yw)