---
title: 'Patient Advocate at Tactile Medical'
canonical: 'https://feeny.ai/job/patient-advocate-tactile-medical-minneapolis-0wker24zhxvx'
type: 'job'
last_seen: '2026-09-15'
---

# Patient Advocate at Tactile Medical

- **Company:** Tactile Medical
- **Location:** Minneapolis, MN
- **Compensation:** $21–$27/hr
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/tactilemedical/jobs/4391758009

## Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Patient Advocate serves as the patient’s champion and works on their behalf to provide individualized support while navigating the medical DME space. This role oversees continuum of care, facilitates change of insurance, rental reauthorization and other processes specific to those with Medicare as a form of primary insurance. A successful Patient Advocate carries themselves with empathy and understanding, has excellent written and verbal communication skills, and has the ability to apply critical thinking to nuanced patient situations.

## Responsibilities

- Respond to inbound patient inquiries via phone, chat, text and email
- Initiate outbound patient contact, part of the rental reauthorization process, to obtain information for continued authorization of Tactile products in an active rental cycle
- Support patient continuum of care from Tactile Medical’s basic pump (Entre) to the Flexitouch in alignment with payer policy requirements
- Initiate outbound patient contact to determine treatment response and satisfaction with use of our medical device(s)
- Explain reimbursement processes, gather thorough and detailed medical information to advance prior authorization, appeal or self-pay
- For patients whose insurance has changed throughout the order process or billing cycle, will initiate outbound contact to advise patients of cost impacts and other considerations
- Document patient contact in an accurate, timely and concise manner for use by other internal departments
- Provide prompt and professional response to patients that report product or service dissatisfaction that requires additional review, evaluation or investigation
- Evaluate patient contact via inbound contact, experience reports and/or file reviews in response to patient need
- Complete documentation audits to verify complete files for shipment and billing
- Facilitate shipment and/or billing for products
- Monitor work queue and prioritize/complete patient-related tasks
- Effectively communicate patient concerns and grievances through the internal reporting system
- Other duties as assigned

## Qualifications

Education & Experience

Required:

- Bachelor’s degree or equivalent work experience
- 3 – 5 years of customer service, call center, or healthcare experience

Preferred:

- Experience with medical billing, insurance, authorization and/or reauthorization, or collections

Knowledge & Skills

- Strong written and verbal communication skills
- Ability to manage emotional or challenging situations effectively
- Application of de-escalation techniques when necessary
- Ability to complete multiple tasks concurrently with effective time management
- Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced situations
- Exceptional written documentation skills – clear, complete, and concise
- High attention-to-detail and accuracy
- Thrive in a fast-paced, continuously changing environment
- Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
- Proficiency using MS Word, Excel and Outlook
- Delight customers with empathy, active listening, and timely response

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range $20.77—$27.26 USD

To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/

To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/

## About Tactile Medical

## Company Overview
- **One-liner**: Tactile Medical develops at-home pneumatic compression devices to treat lymphedema and chronic venous insufficiency, helping patients manage chronic swelling at home.
- **Entity Type**: Public (ticker not listed in provided search results)
- **Headquarters**: Minneapolis, Minnesota, USA (corporate HQ); manufacturing in New Brighton, Minnesota
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Medical devices (lymphedema treatment, chronic venous insufficiency, airway clearance)
- **Target customers**: B2B (clinicians, hospitals, clinics) and B2C (patients)
- **Mission**: “We reveal and treat people with underserved chronic conditions and help them care for themselves at home” [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)

## Products & Services
- **Flexitouch® Plus system**: Advanced pneumatic compression device for treating lymphedema and chronic venous insufficiency. Clinically proven to reduce swelling and discomfort throughout the body. [tactilemedical.com/](https://tactilemedical.com/)
- **Nimbl™**: Small, light, compact pneumatic compression controller designed for portability and improved patient experience. [tactilemedical.com/](https://tactilemedical.com/)
- **AffloVest**: Airway clearance therapy device for chronic respiratory conditions and neuromuscular disorders, helping loosen and move mucus for easier breathing. [tactilemedical.com/](https://tactilemedical.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results
- **Key Metric**: Not publicly available (no revenue or funding data in search results)
- **Notable Investors/Partners**: Not publicly available from search results
- **Growth Signals**: Nationwide team of Territory Account Managers and Patient Education Consultants; tens of thousands of patients treated annually; expansion into airway clearance with AffloVest; US-based manufacturing. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)

## Competitive Advantages
- **Patient-first approach**: Comprehensive support including personalized setup, training, follow-up, and reimbursement navigation. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
- **Clinically proven devices**: Backed by clinical research and used by tens of thousands of patients annually.
- **US domestic manufacturing**: Engineering, Quality, R&D, and Supply Chain teams in New Brighton, MN, ensuring quality control and innovation. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
- **Integrated care model**: Combination of innovative devices, personalized care, and support services increases clinical efficacy and reduces healthcare costs.

## Strategic Focus
- **Current priorities**: Expanding patient access to lymphedema and chronic venous insufficiency treatments; developing next-generation devices (e.g., Nimbl); entering new therapeutic areas (airway clearance with AffloVest); strengthening field sales and patient education network.
- **Direction for growth**: Continued innovation in at-home therapy devices, broadening reimbursement coverage, and scaling the national field team to reach more underserved patients.

## Why Work Here
- **Culture highlights**: Values include transparency, drive, collaboration, embracing change, and compassion. Emphasis on patient-first mindset and making a meaningful difference. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
- **Work setting**: Hybrid (corporate HQ and manufacturing), remote, field-based, and office roles available. Field roles include Territory Account Managers and Patient Education Consultants. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
- **Notable perks**: Opportunity to work with a mission-driven team focused on improving quality of life for patients with chronic conditions; comprehensive support from reimbursement experts and clinical staff; US-based manufacturing and R&D.

## Sources
1. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
2. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
3. [tactilemedical.com/](https://tactilemedical.com/)
4. [tactilemedical.com/about-us/leadership/](https://tactilemedical.com/about-us/leadership/)
5. [tactilemedical.com/about-us/careers/our-purpose/](https://tactilemedical.com/about-us/careers/our-purpose/)
6. [job-boards.greenhouse.io/tactilemedical](https://job-boards.greenhouse.io/tactilemedical)

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