--- title: 'Patient Care Coordinator at LunaJoy' canonical: 'https://feeny.ai/job/patient-care-coordinator-lunajoy-los-angeles-abmz82w7ezk3' type: 'job' last_seen: '2026-11-05' --- # Patient Care Coordinator at LunaJoy - **Company:** LunaJoy - **Location:** Los Angeles, CA - **Employment:** full-time - **Work type:** remote - **Posted:** 2024-08-15 - **Last confirmed live:** 2026-11-05 - **Apply:** https://jobs.gem.com/lunajoy/am9icG9zdDru9-xln64lgTAOeJRJfGNt ## Job description Job Title: Patient Care Coordinator Department: Patient Services Reports to: Patient Operations Manager ## About LunaJoy LunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S. Job Overview We are looking for a Patient Care Coordinator to join our growing team. As a Patient Care Coordinator, you will play a vital role in ensuring that our patients have a smooth and supportive experience as they navigate their mental health care journey. You will be responsible for managing patient inquiries, scheduling appointments, providing information about services, and collaborating with clinical and administrative teams to ensure seamless patient care. This position requires strong communication and organizational skills to ensure success. As part of the LunaJoy team, you will play an essential role in directly contributing to support the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility. Key Responsibilities: - Serve as the main point of contact for patients, answering questions and providing information on services. - Coordinate and schedule appointments for therapy and medication management. - Work closely with clinical and administrative teams to ensure accurate and timely communication between patients and providers. - Maintain patient records and update scheduling software to reflect changes in appointments. - Address patient concerns and follow up to ensure they are receiving the appropriate care. - Assist patients in understanding their care plans and provide educational resources when needed. - Ensure that patient information is maintained in compliance with HIPAA and other regulatory standards. - Participate in team meetings to ensure the delivery of high-quality care. Qualifications: - Bachelor's degree in healthcare administration, psychology, social work, or a related field (or equivalent work experience). - Minimum of 2 years of experience in patient care coordination, medical office administration, or customer service. - Strong organizational and time-management skills with attention to detail. - Excellent interpersonal and communication skills with the ability to work effectively in a remote setting. - Familiarity with scheduling software and electronic medical records (EMR) systems. - Passion for women’s mental health and a commitment to making a positive impact. Nice to Haves: - Experience in mental health or women’s healthcare settings. - Knowledge of telehealth platforms and virtual care coordination. - Understanding of insurance and billing processes related to mental health services. Why LunaJoy? - Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities. - Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere. - Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role. - Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space. Compensation & Benefits: Compensation Range: $8 per hour, based on location, experience, qualifications, and applicable federal and state minimum wage requirements. Benefits: - Access to educational resources and professional development opportunities. - Supportive community of like-minded professionals. - Performance-based bonuses and additional perks. Interview Process HR Screen: - The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with LunaJoy’s values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role. Second Phase with Hiring Manager: - Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to LunaJoy’s mission. Offer Stage: - After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision. Onboarding & Training: - Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about LunaJoy’s systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one. At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work. ## About LunaJoy ## Company Overview - **One-liner**: LunaJoy is an AI-powered women’s mental health platform that offers virtual therapy, medication management, and coaching, all covered by insurance. - **Entity Type**: Private (Seed stage; $7.1M total funding, led by Y Combinator and One Mind Accelerator) - **Headquarters**: Tampa, Florida, United States - **Founded**: 2021 - **Founders**: Two psychiatrist founders (names not publicly confirmed) ## Core Business - **Primary Industry**: Mental health care / Behavioral health integration (women’s health focus) - **Target Customers**: B2B (health systems, ACOs, payers, provider groups) and B2C (individual women); also works with employers - **Mission**: To dismantle financial barriers to specialized mental health care for women and make it accessible to all, regardless of insurance ## Products & Services - **Virtual Therapy & Counseling**: 1:1 sessions with licensed therapists, specialized for life stages (pregnancy, postpartum, infertility, menopause, etc.) - **Medication Management**: Psychiatric evaluation and medication prescriptions via telemedicine - **AI-Powered Care Platform**: Intelligent automation for care navigation, triage, and clinical decision support; includes predictive insights and AI segmentation - **Genetic Testing & Coaching**: Pharmacogenetic testing and holistic wellness coaching integrated into care plans - **B2B Behavioral Health Integration**: EMR-native infrastructure for screening, triage, and closed-loop reporting; helps health systems bill BH codes and meet quality metrics ## Market Standing - **Valuation / Market Cap**: Not disclosed - **Key Metrics**: - Annual Revenue: $1M–$5M (2025 estimate) - Total Funding: $7.1M over 3 rounds (Seed rounds: $500K Y Combinator – 2022, $2.4M – 2022, $4.2M – April 2024) - **Notable Investors / Partners**: - Lead investors: Y Combinator, One Mind Accelerator - Insurance partners: Cigna, Optum - Partnership with Anja Health (maternal health, 2025) - **Growth Signals**: - Headcount: 64 employees (monthly growth +3.5%) - Active job postings: 131 (monthly +5.6%, quarterly +156.9%) - Expanding in-network footprint across commerical and Medicaid populations ## Competitive Advantages - **Specialized clinical depth**: Focus exclusively on women’s mental health across life stages (adolescence, pregnancy, postpartum, menopaus, geriatris) - **AI‑driven efficiency**: AI agents for care navigation and triage reduce cost and accelerate outcomes - **Zero operational drag**: EPR‑native integration with Epc, Athena, etc. – no additional hiring needed for providers - **Insurance‑covered care**: In‑network with major plans, eliminating out‑of‑pocket barriers - **Closed‑loop reporting**: Outcome data and clinical notes synced back to referring systems ## Strategic Focus - Scale the AI platform to serve high‑cost, high‑risk populations (maternal, menopaus, geriatris) - Expand in‑network insurance footprint across all 50 states, especially for Medicaid and Medicare populations - Close equity gaps for women of color and LGBTQ+ individuals through targeted outreach and care design - Deepen predictive insights using AI segmentation and continuous feedback loops ## Why Work Here - **Culture**: Inclusive, empathetic, and collaborative; core values include clear communication, innovation, and championing women’s strength and resilience - **Work‑Life Balance**: Flexible work arrangements; remote‑first with some in‑office options (e.g., Executive Assistant role listed as “In‑Office or Remote”) - **Team and Mission**: Mission‑driven environment focused on making mental health care accessible; team members report strong support and recognition - **Notable Perks**: Celebration of contributions, recognition programs, opportunity to work at the intersection of AI and clinical care - **Growth**: Fast‑growing startup with 131+ open roles across clinical, engineering, operations, and revenue cycle management ## Sources 1. [LunaJoy Careers – Culture & Values](https://hellolunajoy.com/join-our-team/careers) 2. [LinkedIn – LunaJoy Health Company Page](https://linkedin.com/company/lunajoyhealth) 3. [Built In – LunaJoy Company Profile](https://builtin.com/company/lunajoy) 4. [Y Combinator – LunaJoy Health](https://www.ycombinator.com/companies/lunajoy-health) 5. [Gem – LunaJoy Careers](https://jobs.gem.com/lunajoy) ## Other roles at LunaJoy - [Licensed Mental Health Providers (Copy)](https://feeny.ai/job/licensed-mental-health-providers-copy-lunajoy-remote-1n584363we6m) - [Psychiatric Mental Health Nurse Practitioner (PMHNP)](https://feeny.ai/job/psychiatric-mental-health-nurse-practitioner-pmhnp-lunajoy-atlanta-ytdyer6abm66) — Atlanta, GA - [Executive Assistant](https://feeny.ai/job/executive-assistant-lunajoy-chile-xr54m2hs0r17) — Chile - [Physician Assistant (PA-C)](https://feeny.ai/job/physician-assistant-pa-c-lunajoy-atlanta-zsg1wq20v42z) — Atlanta, GA - [Clinic Outreach Specialist (Sales Cold Caller)](https://feeny.ai/job/clinic-outreach-specialist-sales-cold-caller-lunajoy-remote-8mdm9nzmsjv3) - [Clinical Liaison (Sales)](https://feeny.ai/job/clinical-liaison-sales-lunajoy-los-angeles-tbrg7gbadm71) — Los Angeles, CA