--- title: 'Patient Dispatch Specialist at Tactile Medical' canonical: 'https://feeny.ai/job/patient-dispatch-specialist-tactile-medical-minneapolis-r8xynh1erf3a' type: 'job' last_seen: '2026-09-08' --- # Patient Dispatch Specialist at Tactile Medical - **Company:** Tactile Medical - **Location:** Minneapolis, MN - **Compensation:** $21–$27/hr - **Posted:** 2026-08-14 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/tactilemedical/jobs/4344305009 ## Job description At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Patient Dispatch Specialist is an individual contributor responsible for scheduling, rescheduling, and confirming patient demos and trainings for the field team. This role ensures timely and accurate coordination across all U.S. time zones. The Specialist will use a dispatch module and other tools to manage patient engagements and support operational efficiency. Accountabilities & Responsibilities - Schedule and coordinate patient demos and trainings for field personnel using Salesforce and/or other tools. - Communicate with patients to confirm appointments, handle rescheduling, and manage cancellations. - Ensure accurate documentation of scheduling activities and patient interactions. - Collaborate with field teams to align scheduling with availability, geography, and patient needs. - Monitor dispatch workflows and escalate issues as needed. - Maintain HIPAA compliance and data integrity across all scheduling activities. - Other duties as assigned Education & Experience Required: - Associate’s degree or equivalent experience in healthcare administration, business, or related field. - 2+ years of experience in scheduling, dispatch, or patient coordination roles. - Experience using CRM systems (Salesforce preferred). Preferred: - Experience in healthcare or patient services environments. - Bilingual proficiency (Spanish preferred). Knowledge & Skills - Familiarity with Salesforce or similar CRM platforms. - Commitment to HIPAA compliance and patient confidentiality. - Excellent written and verbal communication - Stellar customer service abilities - Highly organized with exceptional attention to detail, strong documentation capabilities, and effective time management skills. - Ability to work independently and manage multiple priorities. - Proficiency in tools such as Microsoft Office 365, Zoom, Teams, Chatter, and Filemaker. Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions. Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience. US Pay Range $20.77—$27.26 USD To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/ To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/ ## About Tactile Medical ## Company Overview - **One-liner**: Tactile Medical develops at-home pneumatic compression devices to treat lymphedema and chronic venous insufficiency, helping patients manage chronic swelling at home. - **Entity Type**: Public (ticker not listed in provided search results) - **Headquarters**: Minneapolis, Minnesota, USA (corporate HQ); manufacturing in New Brighton, Minnesota - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industry**: Medical devices (lymphedema treatment, chronic venous insufficiency, airway clearance) - **Target customers**: B2B (clinicians, hospitals, clinics) and B2C (patients) - **Mission**: “We reveal and treat people with underserved chronic conditions and help them care for themselves at home” [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/) ## Products & Services - **Flexitouch® Plus system**: Advanced pneumatic compression device for treating lymphedema and chronic venous insufficiency. Clinically proven to reduce swelling and discomfort throughout the body. [tactilemedical.com/](https://tactilemedical.com/) - **Nimbl™**: Small, light, compact pneumatic compression controller designed for portability and improved patient experience. [tactilemedical.com/](https://tactilemedical.com/) - **AffloVest**: Airway clearance therapy device for chronic respiratory conditions and neuromuscular disorders, helping loosen and move mucus for easier breathing. [tactilemedical.com/](https://tactilemedical.com/) ## Market Standing - **Valuation/Market Cap**: Not publicly available from search results - **Key Metric**: Not publicly available (no revenue or funding data in search results) - **Notable Investors/Partners**: Not publicly available from search results - **Growth Signals**: Nationwide team of Territory Account Managers and Patient Education Consultants; tens of thousands of patients treated annually; expansion into airway clearance with AffloVest; US-based manufacturing. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/) ## Competitive Advantages - **Patient-first approach**: Comprehensive support including personalized setup, training, follow-up, and reimbursement navigation. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/) - **Clinically proven devices**: Backed by clinical research and used by tens of thousands of patients annually. - **US domestic manufacturing**: Engineering, Quality, R&D, and Supply Chain teams in New Brighton, MN, ensuring quality control and innovation. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/) - **Integrated care model**: Combination of innovative devices, personalized care, and support services increases clinical efficacy and reduces healthcare costs. ## Strategic Focus - **Current priorities**: Expanding patient access to lymphedema and chronic venous insufficiency treatments; developing next-generation devices (e.g., Nimbl); entering new therapeutic areas (airway clearance with AffloVest); strengthening field sales and patient education network. - **Direction for growth**: Continued innovation in at-home therapy devices, broadening reimbursement coverage, and scaling the national field team to reach more underserved patients. ## Why Work Here - **Culture highlights**: Values include transparency, drive, collaboration, embracing change, and compassion. Emphasis on patient-first mindset and making a meaningful difference. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/) - **Work setting**: Hybrid (corporate HQ and manufacturing), remote, field-based, and office roles available. Field roles include Territory Account Managers and Patient Education Consultants. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/) - **Notable perks**: Opportunity to work with a mission-driven team focused on improving quality of life for patients with chronic conditions; comprehensive support from reimbursement experts and clinical staff; US-based manufacturing and R&D. ## Sources 1. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/) 2. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/) 3. [tactilemedical.com/](https://tactilemedical.com/) 4. [tactilemedical.com/about-us/leadership/](https://tactilemedical.com/about-us/leadership/) 5. [tactilemedical.com/about-us/careers/our-purpose/](https://tactilemedical.com/about-us/careers/our-purpose/) 6. [job-boards.greenhouse.io/tactilemedical](https://job-boards.greenhouse.io/tactilemedical) ## Other roles at Tactile Medical - [Medical Device Sales Associate Territory Account Manager](https://feeny.ai/job/medical-device-sales-associate-territory-account-manager-tactile-medical-boone-hdvhxrq7mf40) — Boone, NC / Charlotte, NC / Hickory, NC - [Patient Education Consultant](https://feeny.ai/job/patient-education-consultant-tactile-medical-greenville-yrrsejph3snv) — Greenville, PA - [Medical Device Sales Associate Territory Account Manager](https://feeny.ai/job/medical-device-sales-associate-territory-account-manager-tactile-medical-ann-at8af7ygvbcg) — Ann Arbor, MI - [Senior Financial Systems Analyst](https://feeny.ai/job/senior-financial-systems-analyst-tactile-medical-minneapolis-hw43ea0s4svd) — Minneapolis, MN - [Patient Education Consultant](https://feeny.ai/job/patient-education-consultant-tactile-medical-mobile-qsmw31j0r29f) — Mobile, AL - [Patient Education Consultant](https://feeny.ai/job/patient-education-consultant-tactile-medical-worcester-ksg38239jcjf) — Worcester, MA - [Director, Order Transformation](https://feeny.ai/job/director-order-transformation-tactile-medical-minneapolis-5981bzkstvge) — Minneapolis, MN - [Medical Device Sales Territory Account Manager](https://feeny.ai/job/medical-device-sales-territory-account-manager-tactile-medical-tulsa-rse15pfg6d64) — Tulsa, OK - [Business Intelligence Analyst](https://feeny.ai/job/business-intelligence-analyst-tactile-medical-minneapolis-8af5xers8vv6) — Minneapolis, MN - [Analytics Engineer](https://feeny.ai/job/analytics-engineer-tactile-medical-minneapolis-y415mnx30w3h) — Minneapolis, MN