---
title: 'Patient Education Consultant at Tactile Medical'
canonical: 'https://feeny.ai/job/patient-education-consultant-tactile-medical-worcester-ksg38239jcjf'
type: 'job'
last_seen: '2026-09-08'
---

# Patient Education Consultant at Tactile Medical

- **Company:** Tactile Medical
- **Location:** Worcester, MA
- **Compensation:** $24–$34/hr
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/tactilemedical/jobs/4380278009

## Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area. This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient’s training and ensuring the patient is able to use their product as prescribed. Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth. Both patient facing interactions require documentation standards which vary based on the patient’s insurance as well as Tactile Medical’s requirements.

## Responsibilities

- Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
- Contact patients within service levels expectations to schedule and complete trainings and demonstrations
- Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
- Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
- Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
- Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
- Review, complete and submit required paperwork with patient and answer questions
- Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
- Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
- Effectively use translation tools for patients where English is not their first language
- Meet or exceed established performance expectations
- Maintain compliance with all appropriate regulatory requirements including HIPAA
- Travel up to 80% within assigned territory
- Other duties as assigned

## Qualifications

Education & Experience

Required:

- Bachelor’s Degree or equivalent work experience
- 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role

Preferred:

- Health related certification
- Medical device or healthcare industry experience

Knowledge & Skills

- Ability to lift 20 pounds on a regular basis
- Ability to work remotely and travel to patients in a home, clinic or virtual environment
- Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
- Strong interpersonal communication skills including the ability to empathize with patients and caregivers
- Strong critical thinking and decision-making skills in healthcare related situations
- High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
- Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments
- Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
- Skilled in teaching others
- Ability to stay focused and organized to complete assigned tasks
- Technology savvy to efficiently complete paperwork, update records and communicate progress
- Ability to be self-directed and work independently to overachieve results

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range $23.89—$34.48 USD

To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/

To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/

## About Tactile Medical

## Company Overview
- **One-liner**: Tactile Medical develops at-home pneumatic compression devices to treat lymphedema and chronic venous insufficiency, helping patients manage chronic swelling at home.
- **Entity Type**: Public (ticker not listed in provided search results)
- **Headquarters**: Minneapolis, Minnesota, USA (corporate HQ); manufacturing in New Brighton, Minnesota
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Medical devices (lymphedema treatment, chronic venous insufficiency, airway clearance)
- **Target customers**: B2B (clinicians, hospitals, clinics) and B2C (patients)
- **Mission**: “We reveal and treat people with underserved chronic conditions and help them care for themselves at home” [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)

## Products & Services
- **Flexitouch® Plus system**: Advanced pneumatic compression device for treating lymphedema and chronic venous insufficiency. Clinically proven to reduce swelling and discomfort throughout the body. [tactilemedical.com/](https://tactilemedical.com/)
- **Nimbl™**: Small, light, compact pneumatic compression controller designed for portability and improved patient experience. [tactilemedical.com/](https://tactilemedical.com/)
- **AffloVest**: Airway clearance therapy device for chronic respiratory conditions and neuromuscular disorders, helping loosen and move mucus for easier breathing. [tactilemedical.com/](https://tactilemedical.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results
- **Key Metric**: Not publicly available (no revenue or funding data in search results)
- **Notable Investors/Partners**: Not publicly available from search results
- **Growth Signals**: Nationwide team of Territory Account Managers and Patient Education Consultants; tens of thousands of patients treated annually; expansion into airway clearance with AffloVest; US-based manufacturing. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)

## Competitive Advantages
- **Patient-first approach**: Comprehensive support including personalized setup, training, follow-up, and reimbursement navigation. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
- **Clinically proven devices**: Backed by clinical research and used by tens of thousands of patients annually.
- **US domestic manufacturing**: Engineering, Quality, R&D, and Supply Chain teams in New Brighton, MN, ensuring quality control and innovation. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
- **Integrated care model**: Combination of innovative devices, personalized care, and support services increases clinical efficacy and reduces healthcare costs.

## Strategic Focus
- **Current priorities**: Expanding patient access to lymphedema and chronic venous insufficiency treatments; developing next-generation devices (e.g., Nimbl); entering new therapeutic areas (airway clearance with AffloVest); strengthening field sales and patient education network.
- **Direction for growth**: Continued innovation in at-home therapy devices, broadening reimbursement coverage, and scaling the national field team to reach more underserved patients.

## Why Work Here
- **Culture highlights**: Values include transparency, drive, collaboration, embracing change, and compassion. Emphasis on patient-first mindset and making a meaningful difference. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
- **Work setting**: Hybrid (corporate HQ and manufacturing), remote, field-based, and office roles available. Field roles include Territory Account Managers and Patient Education Consultants. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
- **Notable perks**: Opportunity to work with a mission-driven team focused on improving quality of life for patients with chronic conditions; comprehensive support from reimbursement experts and clinical staff; US-based manufacturing and R&D.

## Sources
1. [tactilemedical.com/about-us/](https://tactilemedical.com/about-us/)
2. [tactilemedical.com/about-us/careers/](https://tactilemedical.com/about-us/careers/)
3. [tactilemedical.com/](https://tactilemedical.com/)
4. [tactilemedical.com/about-us/leadership/](https://tactilemedical.com/about-us/leadership/)
5. [tactilemedical.com/about-us/careers/our-purpose/](https://tactilemedical.com/about-us/careers/our-purpose/)
6. [job-boards.greenhouse.io/tactilemedical](https://job-boards.greenhouse.io/tactilemedical)

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