---
title: 'Patient Experience Coordinator – Home Health & Hospice | San Francisco at Health Link'
canonical: 'https://feeny.ai/job/patient-experience-coordinator-home-health-hospice-san-francisco-health-link-6gk95gx2dhm5'
type: 'job'
last_seen: '2026-09-16'
---

# Patient Experience Coordinator – Home Health & Hospice | San Francisco at Health Link

- **Company:** Health Link
- **Location:** San Francisco, CA
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/healthlink/jobs/5424735008

## Job description

Patient Experience Coordinator – Home Health & Hospice | San Francisco

Patient Satisfaction | Service Recovery | Patient Relations | Multi-Branch Support

Built for professionals who are compassionate communicators, solutions-oriented, and driven to improve the patient experience.

At Health Link Home Health & Hospice, we are committed to delivering high-quality patient care with strong operational and clinical support behind our teams.

As we continue to grow throughout the Bay Area, we are seeking a full-time Patient Experience Coordinator to support patient satisfaction, service recovery, and patient communication across all branches while working from our San Francisco office.

This role is essential in helping patients and families feel supported throughout their care journey while assisting with identifying, coordinating, and resolving patient concerns proactively in collaboration with branch leadership and interdisciplinary teams.

## Why Join Health Link

- $30–$35/hour based on experience
- Stable and growing healthcare organization serving the Bay Area for over 20 years
- Structured leadership and operational support
- Opportunity to directly impact patient satisfaction and quality outcomes
- Collaborative environment focused on patient-centered care
- Fast-paced role with growth opportunities
- Company-issued equipment and structured workflows
- Meaningful role supporting patients, families, and clinical teams across multiple branches

## Your Role

- Conduct patient experience and follow-up calls for all branches
- Support patient satisfaction and HHCAHPS improvement initiatives
- Serve as a central point of contact for patient concerns and service recovery
- Collect and document information regarding patient complaints, concerns, and experience issues
- Coordinate with clinical, scheduling, intake, and operations teams to help resolve concerns timely
- Escalate urgent or unresolved concerns to branch management appropriately
- Follow up with patients and families regarding resolutions and ongoing concerns
- Track trends, complaints, and resolutions accurately
- Help identify operational, communication, or service barriers impacting the patient experience
- Support improvement initiatives focused on responsiveness, communication, and overall patient satisfaction

## Requirements

- Healthcare, home health, hospice, medical office, or customer service experience preferred
- Strong communication and interpersonal skills
- Strong organizational and multitasking abilities
- Professional, calm, and solutions-oriented under pressure
- Strong follow-up, problem-solving, and documentation skills
- Comfortable handling escalations and sensitive conversations
- Ability to coordinate across multiple departments and teams

Work Environment

This position is based in our San Francisco office and supports patients and families across multiple Bay Area branches through phone-based communication, service recovery coordination, and collaboration with management and clinical teams.

If you are passionate about patient-centered care, communication, accountability, teamwork, and creating a positive patient experience, we would welcome the opportunity to connect.

## About Health Link

## Company Overview
- **One-liner**: HealthLink organizes regional, self-funded provider networks and cost-management programs for employers and third-party administrators in Missouri, Illinois, and surrounding states.
- **Entity Type**: Private (subsidiary of publicly traded Elevance Health, Inc.)
- **Headquarters**: Saint Louis, Missouri, United States
- **Founded**: 1984
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare services – self-funded health plan networks and benefits administration support.
- **Target customers**: B2B – employers of all sizes, third-party administrators (TPAs), and payors of health benefits.
- **Mission / purpose**: To make health care access simple for employers by offering regional network advantages, flexible plan designs, and personalized support.

## Products & Services
- **HealthLink PPO**: A preferred provider organization network contracted specifically to serve Missouri and Illinois, with national wrap network solutions.
- **HealthLink Open Access**: An open access network option that supports employer-specific plan designs.
- **Wellness & Cost Management Programs**: A portfolio of wellness initiatives, high-cost claim management, provider transparency tools, and collective purchasing resources.
- **Specialty Insurance Products**: Life, disability, dental, vision, and workers’ compensation insurance marketed alongside core health plans.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (subsidiary of Elevance Health, Inc., a Fortune 50 company)
- **Key Metric**: Annual revenue of ~$25.7 million (latest estimate)
- **Notable Investors / Partners**: Parent company Elevance Health, Inc. (formerly Anthem, Inc.); works with a variety of TPAs and employer groups.
- **Growth Signals**: Headcount grew 8.5% year-over-year (30 employees, +4 people); active job postings on Greenhouse indicate continued hiring.

## Competitive Advantages
- **Regional focus**: Deeply contracted provider networks in Missouri and Illinois allow lower costs for employers without paying for nationwide coverage they don’t need.
- **Local, accessible team**: Small, dedicated staff who can quickly resolve issues across departments – positioned as an extension of the client’s business.
- **Self-funding expertise**: Helps employers of all sizes adopt self-funded plans, which can be exempt from many costly health reform provisions and offer more control over plan design and costs.

## Strategic Focus
- **Expanding self-funded solutions**: Continuing to promote self-funding as a viable option for employers, supported by flexible network options and cost-management tools.
- **Enhancing digital engagement**: Recent video series and wellness content (e.g., “eHouseCall” articles) aim to help members take charge of their health and benefits.
- **Strengthening TPA relationships**: Working closely with third-party administrators to deliver tailored network solutions.

## Why Work Here
- **Small, collaborative environment**: With ~30 employees, staff work closely across departments, offering a tight-knit culture and direct access to leadership.
- **Stability with backing**: As a subsidiary of Elevance Health, HealthLink offers the resources of a large parent company while maintaining a local, independent feel.
- **Work policy**: Not explicitly stated; roles appear to be office-based in St. Louis (HQ at 1831 Chestnut St).
- **Job opportunities**: Active openings listed on Greenhouse (job-boards.greenhouse.io/healthlink) for various functions including account management and support.

## Sources
1. [HealthLink About Page](https://www.healthlink.com/about/)
2. [HealthLink Why HealthLink](https://www.healthlink.com/about/why-healthlink)
3. [HealthLink Careers on Greenhouse](http://job-boards.greenhouse.io/healthlink)
4. [HealthLink Contact Sales Team](https://www.healthlink.com/employer/contact)
5. [HealthLink LinkedIn Profile](https://www.linkedin.com/company/healthlink-inc-)

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