---
title: 'Patient Liaison (4-6 Month Contract) at Prenuvo'
canonical: 'https://feeny.ai/job/patient-liaison-4-6-month-contract-prenuvo-vancouver-british-columbia-q08fam06wwcq'
type: 'job'
last_seen: '2026-09-11'
---

# Patient Liaison (4-6 Month Contract) at Prenuvo

- **Company:** Prenuvo
- **Location:** Vancouver British Columbia, Canada
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-11
- **Apply:** https://app.careerpuck.com/job-board/prenuvo/job/4730090005?gh_jid=4730090005

## Job description

## About Us

At [Prenuvo](http://prenuvo.com/), we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Patient Liaison (4-6 month contract) to join our incredible organization at our Vancouver clinic located at 39 Nelson St. As our patients walk into the clinic, you will be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor at all times. This role is perfect for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven (7) days a week, and the role may require a flexible schedule, including weekdays, weeknights, and weekends. As this is a fully on-site position with a home base in the Vancouver clinic. The ideal candidate will be within 45 minutes commuting distance to the clinic located at 39 Nelson St.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

## What You’ll Do

Front Desk Responsibilities

- Patient Check-In, Registration, and Check Out
- Welcome patients and visitors, ensuring a warm and professional first impression.
- Verify patient identity, and required documentation.
- Assist patients with completing registration and intake forms as needed.
- Manage scheduling, cancellations, and rescheduling of appointments.
- Educate patients on post-scan expectations.
- Communication and Coordination
- Serve as a liaison between patients, providers, technologists, and clinical staff.
- Ensure the front desk area is organized, stocked, and operates efficiently.
- Customer Service Excellence
- Address patient concerns or complaints with empathy and professionalism.
- Encourage patient feedback and foster a positive clinical experience.

## What You’ll Bring

- Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
- Initiative: A self-starter who takes ownership of their training and development.
- Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
- Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
- Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
- Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have:

- Previous experience in healthcare, hospitality, or MedSpa.
- Proven experience as a Receptionist, Front Office Representative, or similar role.

## Key Competencies

- Exceptional interpersonal and communication skills.
- Attention to detail and a commitment to high standards of excellence.
- Strong organizational skills and the ability to adapt to change.
- Problem-solving and decision-making abilities.
- Passion for patient care and creating memorable experiences.
- Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

- The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks

## Our Values

First: we are Pioneers

- Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

- We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

- We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

## What We Offer

- An avenue to make a positive impact on people's lives and their health
- We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
- Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
- Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
- Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
- We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
- Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.
- The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [[prenuvo.com](http://prenuvo.com/)]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.

## About Prenuvo

## Company Overview
- **One-liner**: Prenuvo is a healthtech company pioneering proactive whole-body MRI screening using advanced AI, optimized hardware and software to detect cancer and other diseases early.
- **Entity Type**: Private (Series B, $190M total funding)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2018
- **Founders**: Andrew Lacy

## Core Business
- **Primary industry**: Preventative Healthcare / Medical Imaging / Healthtech
- **Target customers**: B2C (individuals seeking proactive health screening) and B2B (corporate wellness programs)
- **Mission or purpose statement**: To lead the charge against "we caught it too late again" by making proactive health screening seamless, more widely accessible, and patient-centric.

## Products & Services
- **Whole Body MRI Scan**: A radiation-free, non-invasive, 60-minute scan that screens for hundreds of conditions across major organ systems using advanced AI. Starting price at $1,199.
- **Blood Biomarker Testing**: Measures 80+ biomarkers tied to inflammation, hormone levels, metabolic health, and more.
- **Body Composition Analysis & Advanced Brain Health Scan**: Add-on options for a more detailed health assessment.
- **Personalized Results Review**: A nurse practitioner walks patients through their scan report.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of **USD $60M** (LinkedIn estimate). Total Funding of **$190M**.
- **Notable Investors/Partners**: Felicis Ventures, 23andMe CEO Anne Wojcicki, Nest founder Tony Fadell, Eric Schmidt, Cindy Crawford, Lasker award recipient Dr. Timothy A. Springer, and Casamigos co-founder Rande Gerber.
- **Growth Signals**:
    - Operates 26 clinics across North America, Australia, and Europe.
    - Trusted by more than 170,000 patients.
    - Headcount of 368 employees, with **+23.7% yearly growth**.
    - New markets: Expansion to the UK (Central London clinic) and Australia.

## Competitive Advantages
- **Integrated Tech Stack**: Unique combination of optimized MRI hardware, proprietary software, and increasingly AI, creating a defensible moat in preventative imaging.
- **First-Mover Brand**: Pioneer in the direct-to-consumer whole-body MRI screening space, building a large proprietary database of whole-body imaging data.
- **Patient-Centric Experience**: Clinics are designed for comfort and a non-clinical, premium experience, differentiating from traditional hospital MRI.

## Strategic Focus
- **Clinic Expansion**: Plan to open more clinics in North America and internationally over the next two years.
- **AI and Data**: Deepening AI insights from their imaging database to improve detection accuracy and personalization.
- **Accessibility**: Driving down costs (starting at $1,199) and increasing clinic footprint to make screening mainstream.

## Why Work Here
- **Mission-Driven Impact**: Directly involved in transforming healthcare from reactive to proactive, with a mission to save lives through early detection.
- **High-Growth Environment**: A fast-growing private company (60M+ revenue, 190M in funding) offering significant career growth opportunities in a scaling organization.
- **Cutting-Edge Technology**: Work at the intersection of radiology, AI, and consumer health with a team of experts.
- **Remote & Hybrid Work**: Offers remote roles (e.g., Radiologist, Legal) and has an HQ in Vancouver (Engineering) and Redwood City.
- **Culture & Perks**: Notable for generous maternity leave (20 weeks). However, employee reviews on Indeed (2.4/5) and LinkedIn (2.1/5) signal potential work-life balance challenges and a high-pressure, growth-driven culture focused heavily on patient outcomes and revenue.

## Sources
1. [prenuvo.com](https://www.prenuvo.com/about)
2. [linkedin.com](https://www.linkedin.com/company/prenuvo)
3. [indeed.com](https://www.indeed.com/cmp/Prenuvo)
4. [prenuvo.com](https://prenuvo.com/careers-at-prenuvo)

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