---
title: 'Patient Navigator at Flagler Health'
canonical: 'https://feeny.ai/job/patient-navigator-flagler-health-twin-cities-ewfffdqj17n2'
type: 'job'
last_seen: '2026-09-10'
---

# Patient Navigator at Flagler Health

- **Company:** Flagler Health
- **Location:** Twin Cities
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-28
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/flaglerhealth/3871a73d-bad1-4991-a91a-9323a7d9119f

## Job description

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our [Series B](https://www.businesswire.com/news/home/20260810011327/en/Flagler-Health-Raises-%2450-Million-Series-B-to-Build-the-AI-Operating-System-for-Musculoskeletal-Care) and are entering our next phase of growth.

## Role

We’re hiring a Patient Navigator to embed at one of our partner pain management clinics in Minnesota. Flagler’s recommendation engine flags patients who may be candidates for advanced therapies. Your job is to meet those patients in the clinic and help them understand and move forward with the treatment options their physician has recommended. You’ll be the human bridge between our software and the patients it’s designed to help, and the playbook you build will be replicated across every clinic we partner with next.

## Key Responsibilities

- On-site patient engagement. Be present at the partner clinic during operating hours. Greet, meet with, and follow up with patients flagged by Flagler’s recommendation tool.
- Patient education. Walk patients through their advanced therapy options in clear, non-clinical language. Answer questions, surface concerns, and help them feel confident pursuing their physician’s recommendation.
- Drive conversion. Schedule consultations, coordinate next steps, and shepherd patients from “interested” to “scheduled” to “treated.”
- Partner with clinic staff. Build trust with the front desk, medical assistants, and physicians. Identify candidates in real time and integrate into the clinic’s daily workflow without disrupting it.
- Feed signal back to Flagler. Track conversion metrics, surface common patient objections, and report back on where the recommendation tool is working and where it’s missing.
- Maintain compliance. Operate within HIPAA guidelines and respect the clinical environment at all times.

## Requirements

- 2+ years in a patient-facing role (medical assistant, patient navigator, patient access, clinic intake, healthcare sales, or comparable).
- Comfortable spending the workday in a clinical environment and interacting with patients in varying states of pain or stress.
- Ability to explain medical concepts clearly without being a clinician yourself.
- Self-directed and reliable,you’ll be the only Flagler employee on-site most days.
- Based in Minnesota or willing to relocate, with reliable transportation to the clinic.
- HIPAA-trained, or willing to complete training before starting.

Non-Functional Skills & Cultural Fit

- Warm, patient-first demeanor. People trust you quickly.
- Resilient. Some patients will say no and some days will be slow,you stay steady.
- Coachable. You take feedback well and iterate on your approach.
- Curious. You ask why a patient hesitated, what the physician said, what would have helped,and you bring those answers back to the team.

## Why Flagler Health

- Foundational impact. You’ll define what this role looks like at Flagler. The playbook you build gets replicated across every clinic we partner with.
- Direct line to leadership. This is a small team. Your feedback from the clinic floor will shape the product.
- Mission that matters. Advanced pain therapies are often life-changing for the patients who qualify. You’ll be the reason more of them actually get there.

Preferences

- Background in pain management, MSK, orthopedics, or a related specialty.
- Prior experience as a patient navigator, medical assistant, or patient access representative.
- Bilingual (Spanish or other language relevant to the patient population).
- Lives within easy commuting distance of the partner clinic.

Our Values: This is what you can expect of your teammates at Flagler:

- Owner: We own our work like founders. We don't wait to be asked, and we pick up the problem nobody else has.
- Builder: We like making things from scratch. We don't need a playbook to start, and we'd rather ship a rough first version than wait on a perfect spec.
- Fast: We make quick decisions. We favor progress and respect process.
- Transparent: We communicate directly. We value merit and honesty, and we challenge assumptions, including our own.
- Curious: We explore new approaches and ask "why" often.

## About Flagler Health

## Company Overview
- **One-liner**: Flagler Health provides an AI-native orchestration platform that automates clinical and back-office workflows for healthcare providers to improve patient outcomes, grow revenue, and lower costs.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2023
- **Founders**: Albert Katz (Co-Founder & CEO), Will Hu (Co-Founder & CTO), Leon Anijar (Co-Founder & Chief Medical Officer)

## Core Business
- **Primary industry**: Healthcare IT / Health Tech
- **Target customers**: B2B — Musculoskeletal (MSK) clinics, health systems, and physician practices across 36+ states
- **Mission or purpose**: To help providers improve patient outcomes, grow revenue, and lower costs without disrupting existing workflows

## Products & Services
- **Prior Authorization**: AI-powered matching of clinical notes to payer requirements, reducing human error and driving higher approval rates with minimal clinic effort.
- **Remote Care Management**: AI-driven care managers provide continuity of care through patient follow-ups on care plan adherence, pain, and scheduling.
- **Recommendation AI**: Identifies patients with gaps in care or eligibility for high-value treatments and automatically schedules them.
- **AI Call Center**: 24/7 intelligent call handling with smart triaging, scheduling, and automated follow-ups.
- **Triage AI**: Scans EMRs to match patients with appropriate clinical experts and suggests relevant care services.
- **Revenue Cycle Management**: End-to-end billing delivering 99% clean claims and 5-8% increases in collection rates.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Estimated revenue in the range of $25M–$50M (per LeadIQ); Total funding includes a Seed round (2025) with 1 investor and a Non-Equity Assistance round (2023) led by MassChallenge
- **Notable Investors/Partners**: MassChallenge (non-equity assistance); integrations with major EMR systems including Kareo, AdvancedMD
- **Growth Signals**: 75.7% headcount growth YoY (46 employees, up from ~18); operating in 5 countries (US, Canada, Kosovo, UK, Philippines); 18 active job postings with 800% YoY increase in listings; 123.6% YoY traffic growth to website

## Competitive Advantages
- **EMR-native integration**: Seamlessly embeds into existing workflows without requiring extra buttons, IT burdens, or learning curves
- **Full-stack healthcare OS**: Combines software, operational expertise, and financial infrastructure in one platform — from prior auth to RCM to call center
- **Compliance-first**: HIPAA compliant, SOC 2 and ISO 27001 certified, continuously monitored by Secureframe
- **AI-first approach**: Uses proprietary AI across all product lines to automate tasks that typically require human intervention

## Strategic Focus
- Scaling the AI platform across more healthcare verticals beyond MSK
- Expanding geographic footprint (already in 36+ states and 5 countries)
- Deepening AI capabilities for proactive care delivery vs. reactive workflows
- Building out sales and engineering teams to support rapid growth

## Why Work Here
- **High-growth environment**: 75.7% YoY headcount growth with aggressive hiring across engineering, sales, and clinical roles
- **Remote-friendly**: Multiple remote positions listed (e.g., remote nurse, prior authorization specialist); offices in NYC and Vancouver
- **Meaningful mission**: Directly improving patient outcomes and reducing administrative burden for physicians
- **Strong engineering culture**: Modern tech stack (Python, TypeScript, React, Node.js, Django, Kubernetes, Docker, MongoDB, PostgreSQL, Databricks, OpenAI, etc.)
- **Recent recognition**: Named a 2023 Most Disruptive MBA Startup by Poets&Quants (Wharton School); Digital Health Awards honoree
- **Diverse team**: Operations across US, Canada, Kosovo, UK, and Philippines with 18% technical staff and growing

## Sources
1. [flaglerhealth.io](https://www.flaglerhealth.io/)
2. [LinkedIn - Flagler Health](https://www.linkedin.com/company/flagler-health)
3. [Flagler Health Jobs](https://jobs.ashbyhq.com/flaglerhealth)
4. [LeadIQ - Flagler Health](https://leadiq.com/c/flagler-health/63580f3ad4454f2aa3dc33c8)
5. [Flagler Health Trust Center](https://trust.flaglerhealth.io/)

## Other roles at Flagler Health

- [Executive Assistant](https://feeny.ai/job/executive-assistant-flagler-health-new-york-tkb5rgtvcaer) — New York, NY
- [Senior Fullstack Engineer - RCM](https://feeny.ai/job/senior-fullstack-engineer-rcm-flagler-health-new-york-zyaycqd2pmap) — New York, NY
- [Senior Data Engineer Backend](https://feeny.ai/job/senior-data-engineer-backend-flagler-health-vancouver-07nhmsg05913) — Vancouver, Canada
- [Business Development Representative](https://feeny.ai/job/business-development-representative-flagler-health-remote-m1kmar4qpm9p)
- [Senior Fullstack Engineer](https://feeny.ai/job/senior-fullstack-engineer-flagler-health-new-york-asygfve26g2b) — New York, NY
- [AI Operations Associate](https://feeny.ai/job/ai-operations-associate-flagler-health-new-york-vzq1gjdsccgx) — New York, NY
- [Technical Product Manager - RCM](https://feeny.ai/job/technical-product-manager-rcm-flagler-health-remote-x6f4bma4y57p)
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-flagler-health-new-york-x733map13q3a) — New York, NY
- [Senior Data Scientist](https://feeny.ai/job/senior-data-scientist-flagler-health-new-york-xfvmmk7sk72e) — New York, NY
- [Customer Success Representative](https://feeny.ai/job/customer-success-representative-flagler-health-us-west-coast-qqcf7ph6zmme) — US West Coast