---
title: 'Patient Onboarding Associate- Call Center at Luna Physical Therapy'
canonical: 'https://feeny.ai/job/patient-onboarding-associate-call-center-luna-physical-therapy-remote-knbmc99137xh'
type: 'job'
last_seen: '2026-09-11'
---

# Patient Onboarding Associate- Call Center at Luna Physical Therapy

- **Company:** Luna Physical Therapy
- **Location:** Remote
- **Compensation:** $16/hr
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/lunaphysicaltherapy/6c3316ba-71ef-4bdc-9986-1159bef15b07

## Job description

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.

Join our amazing team and start your career with Luna as an Onboarding Associate!

Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.

As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone  who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.

Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below. AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI

Physical therapy, delivered.www.getluna.com

## Key Responsibilities

- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.

Requirements:

- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

What we can offer you:

- Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
- Hybrid/remote work
- Employee referral program
- Medical, dental and vision benefits on the 1st of the month following start
- 401k

Available Shift Options

Shift Hours

- Days of the Week: Monday, Tuesday, Wednesday, Thursday, Friday (M, T, W, T, F)

- PST: 8:00 AM – 4:30 PM

- CST: 10:00 AM – 6:30 PM

- EST: 11:00 AM – 7:30 PM

This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.

Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day

#3 Best Employer in Healthcare (Forbes, 2025) #1 Best Company in MSK Care (Forbes, 2025) #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024) Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024) Gold Indigo Design Award for mobile app design excellence 2020

## About Luna Physical Therapy

## Company Overview
- **One-liner**: Luna is an in-home, tech-enabled physical therapy platform that brings outpatient-level care directly to patients’ homes, covered by Medicare and major insurance.
- **Entity Type**: Private (multiple funding rounds, 5 prior rounds completed)
- **Headquarters**: Nashville, Tennessee, United States
- **Founded**: 2018
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industry**: Health-tech / Physical Therapy / Wellness & Fitness Services
- **Target customers**: B2B (referring physicians, health systems, insurers) and B2C (patients needing physical therapy, physical therapists seeking independent contract work)
- **Mission / purpose**: “Declare your clinical independence” – empower therapists to deliver one-on-one, high-quality care in the home while removing administrative overhead, and make physical therapy more convenient and accessible for patients.

## Products & Services
- **Luna Platform (Patient Side)**: Tech-enabled scheduling, billing, and patient engagement app. Patients receive 45–55 minutes of one-on-one care per visit, see the same therapist throughout treatment, and use the app for exercises and communication. Care is billed as outpatient physical therapy, not home health, so copays are the same as a clinic visit.
- **Luna Platform (Therapist Side)**: Independent contractor model with flexible scheduling, per-visit pay, and a territory radius of ~30 minutes from home. Key tools include Auto-Charting® (voice-to-chart in 3–10 minutes per visit), Insta-Pay (instant payment upon chart sign-off), patient exercise programs, protocol support for surgeons, and a Concierge team for scheduling and clinical support.
- **Coverage Areas**: 55+ markets across the United States, with plans to expand.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding – 5 prior rounds (amounts not specified in source material) OR 1.2 million+ visits completed and 85,000+ patients served
- **Notable Investors / Partners**: Not explicitly named in available sources; partners include 20,000+ referring physicians and major insurance carriers (including Medicare)
- **Growth Signals**:
  - 742 employees (+12.4% YoY, +110 people) [linkedin.com](https://linkedin.com/company/getluna)
  - 5,000+ active clinicians on the platform [getluna.com](https://www.getluna.com/own-your-career)
  - 3,000+ physical therapists in the network [linkedin.com](https://linkedin.com/company/getluna)
  - 99.7% patient satisfaction rate and Net Promoter Score of 88
  - CMS MIPS recognition for quality outcomes three years running
  - Recognized as the #1 startup (source unspecified in search results)

## Competitive Advantages
- **In-home outpatient model**: Unlike traditional home health, Luna’s patients are not homebound and use standard outpatient benefits. This removes the burden of OASIS documentation while offering convenience and safety.
- **Therapist-first technology**: Auto-Charting drastically reduces documentation time (3–5 minutes per standard visit), allowing therapists to focus on patient care. Insta-Pay provides immediate earnings.
- **High patient satisfaction**: 99.7% satisfaction rate and 88 NPS, with same-therapist continuity throughout the care episode.
- **Quality recognition**: CMS MIPS recognition for three consecutive years, demonstrating measurable outcomes that exceed national benchmarks.
- **Scalable, nationwide network**: 55+ markets and 5,000+ therapists, with a repeatable model for expansion.

## Strategic Focus
- **Market expansion**: Growing into new geographic markets across the U.S. (55+ currently, targeting more)
- **Therapist network growth**: Recruiting more physical therapists to increase coverage density and reduce patient wait times
- **Technology advancement**: Continuing to improve the Auto-Charting, patient app, and therapist dashboard to drive efficiency and adherence
- **Partnerships**: Deepening relationships with health systems, physician groups, and insurers to increase referral volume

## Why Work Here
- **For physical therapists (independent contractors)**:
  - True flexibility: choose your own hours, schedule, and territory.
  - 45–55 minutes of patient-facing time per visit (3–4x industry average).
  - No OASIS, no overlapping appointments, no admin burden.
  - Earnings: per-visit rates (e.g., $81k–$108k annualized for full-time caseload) with bonuses and Insta-Pay.
  - Access to CEUs, professional development, and a dedicated Concierge team.
- **For corporate/tech roles**:
  - Culture of “removing overhead” for clinicians and building technology that improves outcomes.
  - Competitive compensation and benefits (as noted on careers page).
  - Remote/hybrid policy not explicitly stated, but corporate headquarters in Nashville, TN.
- **Company values**: Patient-centric, clinical excellence, support for therapist independence, and continuous innovation.
- **Recognition**: Named #1 startup; high growth trajectory.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/getluna)
2. [Luna Careers Page](https://www.getluna.com/career)
3. [Luna - Own Your Career (Therapist Info)](https://www.getluna.com/own-your-career)
4. [Luna - How Luna Works](https://www.getluna.com/how-luna-works)
5. [Indeed Company Profile](https://www.indeed.com/cmp/Luna-Physical-Therapy-1)

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