---
title: 'Patient Relations Liaison at Akido'
canonical: 'https://feeny.ai/job/patient-relations-liaison-akido-ontario-dz3dy6wp3dpz'
type: 'job'
last_seen: '2026-09-23'
---

# Patient Relations Liaison at Akido

- **Company:** Akido
- **Location:** Ontario, CA
- **Compensation:** $28–$34/hr
- **Posted:** 2026-09-17
- **Last confirmed live:** 2026-09-23
- **Apply:** https://job-boards.greenhouse.io/akidolabs/jobs/4712895006

## Job description

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving [unhoused communities](https://www.fastcompany.com/91231274/how-one-la-doctor-is-using-ai-to-help-homeless-communities-get-medical-care) in Los Angeles to [ride-share drivers](https://www.wsj.com/articles/the-ai-doctor-will-see-new-york-ride-share-drivers-now-5ba53e6c?mod=Searchresults_pos1&page=1) in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. [Read more about Akido’s $60M Series B](https://www.businesswire.com/news/home/20250515102298/en/Akido-Raises-%2460-Million-Series-B-to-Expand-Reach-of-ScopeAI-its-Breakthrough-Health-Artificial-Intelligence). More info at [Akidolabs.com](http://Akidolabs.com).

Position Summary

The Patient Relations Liaison supports the Operations Manager of Patient Relations with strategic growth, community outreach, and marketing initiatives across the organization's two regions. This includes assisting with patient engagement efforts, community events, patient retention programs, reputation management activities, and initiatives designed to increase patient satisfaction, access to care, and organizational visibility within the communities served.

The ideal candidate possesses strong interpersonal skills, customer service expertise, conflict resolution abilities, and a passion for enhancing both the patient experience and organizational growth.

Essential Functions

- Assist the Operations Manager of Patient Relations with regional growth and marketing efforts.
- Represent the organization at community outreach events, health fairs, patient engagement activities, and networking opportunities.
- Support initiatives aimed at strengthening the organization's reputation and patient experience throughout both regions.
- Assist with gathering patient feedback and testimonials to identify opportunities for service enhancement and brand awareness.
- Collaborate with clinic operations teams to improve patient access, communication, and community engagement efforts.

## Key Responsibilities

- Support growth initiatives by helping identify opportunities to increase patient engagement, retention, and community awareness.
- Assist with planning, coordinating, and attending community outreach events and marketing activities across both regions.
- Collaborate with regional leadership to promote services, programs, and organizational initiatives that enhance patient access and visibility.
- Support patient communication campaigns, educational initiatives, and patient experience programs designed to strengthen patient relationships.
- Help monitor online patient feedback, reviews, and reputation management opportunities, escalating concerns as appropriate.
- Assist with regulatory audits and documentation reviews related to patient grievances and complaints.
- Participate in cross-functional projects focused on patient experience, growth strategies, and operational excellence.
- Maintain confidentiality and compliance with HIPAA and organizational privacy requirements.

Required Qualifications

- High School Diploma or equivalent required.
- Minimum of two (2) years of experience in patient relations, healthcare operations, customer service, or a related healthcare role.
- Knowledge of healthcare operations, patient rights, HIPAA regulations, and healthcare compliance requirements.
- Strong problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Proficiency in Microsoft Office applications and healthcare information systems.

## Preferred Qualifications

- Three (3) or more years of patient relations or healthcare customer service experience.
- Experience working in a medical group, ambulatory care setting, hospital, or managed care environment.
- Knowledge of patient satisfaction metrics and patient experience improvement methodologies.
- Bilingual skills preferred.

Physical Requirements:

- Ability to sit and/or stand for prolonged periods of time.
- Ability to move/carry objects up to 20 pounds.
- Moving from one work site to another as needed.
- Ability to communicate with others to exchange information
- Ability to use and/or type on a laptop/keyboard.

Hourly pay range $28—$34 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

## About Akido

## Company Overview
- **One-liner**: Akido Labs builds AI-powered clinical software and operates a nationwide network of primary and specialty care clinics to make exceptional healthcare universal.
- **Entity Type**: Private (Series B, Y Combinator W15)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2015
- **Founders**: Prashant Samant (CEO) and Jared Goodner

## Core Business
- **Primary industry**: Healthcare technology and healthcare services (AI-native care delivery)
- **Target customers**: B2C (patients) and B2B (health plans, risk-bearing entities); serves underserved populations, unhoused communities, and ride-share drivers
- **Mission statement**: “We intend to even the playing field, leveraging AI and the latest medical advancements to bring the dream of high-quality personalized care to all. We are building the future of healthcare for everyone.” [akidolabs.com](https://www.akidolabs.com/)

## Products & Services
- **Scope AI** – A proprietary clinical AI operating system trained on a large health data corpus, designed to assist doctors across all specialties, enabling hyper-personalized care and population health management. [akidolabs.com](https://www.akidolabs.com/)
- **Akido Care Network** – A nationwide medical network (96 locations, 245+ providers) offering primary and specialty care across 26 specialties, with next-day visits and house calls. Serves 500,000+ patients. [akidolabs.com](https://www.akidolabs.com/)
- **Insurance / Risk-Bearing Models** – Tailored health plans covering life, disability, mental health, medical reimbursement, and accident insurance (mentioned in LinkedIn profile). [linkedin.com](https://www.linkedin.com/company/akido-labs)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding – **$81.6M** across 7 rounds, including a **$60M Series B** led by Oak HC/FT (June 2025) and an $11.2M Series A led by Future Communities Capital (December 2020). [linkedin.com](https://www.linkedin.com/company/akido-labs)
- **Annual Revenue**: Estimated at **$18.3M** (LinkedIn data, likely conservative for a startup at scale). [linkedin.com](https://www.linkedin.com/company/akido-labs)
- **Notable Investors/Partners**: Oak HC/FT, Future Communities Capital, Y Combinator; leadership includes former National COO of Kaiser Permanente and former President of Anthem Blue Cross (California). [akidolabs.com](https://www.akidolabs.com/company)
- **Growth Signals**:
  - Headcount growth of **141.8% year-over-year** (LinkedIn reports 107 employees, though website claims “1000+ people around the world” – likely includes clinicians and contractors). [linkedin.com](https://www.linkedin.com/company/akido-labs) | [akidolabs.com](https://www.akidolabs.com/)
  - Serving 500K+ patients across California, Rhode Island, and New York
  - 620,000 patient visits per year
  - Expanding risk-bearing care models and scaling Scope AI nationally [akidolabs.com](https://www.akidolabs.com/)

## Competitive Advantages
- **First AI-native care provider** – Combines proprietary AI (Scope AI) with a real-world clinic network, creating a closed-loop data flywheel.
- **Deep integration with social impact** – Street medicine programs for unhoused populations and safety net partnerships differentiate Akido from pure telehealth or traditional providers.
- **Experienced leadership** – Team includes former hospital administrators, health plan executives, and AI researchers from USC Digital Health Lab.
- **Speed and accessibility** – Next-day visits, house calls, $44 average copay (vs. 26-day wait times and 2-hour waits in traditional settings). [akidolabs.com](https://www.akidolabs.com/)

## Strategic Focus
- **Scale Scope AI** – Bring the AI platform to patients across the U.S. starting with Akido Care, aiming for “AI to unlock healthcare super-abundance provided by humans.”
- **Expand risk-bearing contracts** – Grow the IPA (Independent Practice Association) and value-based care arrangements to reduce costs and improve outcomes.
- **Geographic expansion** – Currently in California, Rhode Island, and New York; plans to enter more states.
- **Talent acquisition** – Active hiring for clinical, operations, product, and engineering roles (20+ open positions as of mid-2025). [greenhouse.io](https://job-boards.greenhouse.io/akidolabs)

## Why Work Here
- **Mission-driven**: “Make excellent healthcare a basic human right” – employees report high culture scores (4.4/5 on LinkedIn, 4.4 for culture, 4.2 for career). [linkedin.com](https://www.linkedin.com/company/akido-labs)
- **AI + healthcare impact**: Opportunity to work on cutting-edge AI applied directly to patient outcomes, with a strong engineering and product team (27% of 107 employees in technical roles).
- **Diverse roles**: Positions range from street medicine clinicians and operations managers to software engineers and product designers; some remote/hybrid options (e.g., Part-Time Registered Dietitian in New York with possible remote). [greenhouse.io](https://job-boards.greenhouse.io/akidolabs)
- **Compensation**: Transparent salary ranges for some roles (e.g., Software Engineer ~$140K, Senior Software Engineer ~$161K). [linkedin.com](https://www.linkedin.com/company/akido-labs)
- **Culture**: “Bridging Technology & Empathy” – team spans 5 countries, with a flat hierarchy and emphasis on social equity.

## Sources
1. [akidolabs.com](https://www.akidolabs.com/) – Company homepage, mission, product details  
2. [akidolabs.com/company](https://www.akidolabs.com/company) – Leadership, 1000+ people claim, history  
3. [linkedin.com/company/akido-labs](https://www.linkedin.com/company/akido-labs) – Employee count, funding, revenue, reviews, recent news  
4. [job-boards.greenhouse.io/akidolabs](https://job-boards.greenhouse.io/akidolabs) – Open positions, job descriptions  
5. [wellfound.com/company/akido-labs](https://wellfound.com/company/akido-labs) – (Note: not explicitly given but referenced via YC W15 status in search results – used for Y Combinator affiliation)

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