---
title: 'Patient Representative (Full-Time) at Diana Health'
canonical: 'https://feeny.ai/job/patient-representative-full-time-diana-health-allen-tx-ww92zk7k5m49'
type: 'job'
last_seen: '2026-09-12'
---

# Patient Representative (Full-Time) at Diana Health

- **Company:** Diana Health
- **Location:** Allen TX, United States
- **Posted:** 2025-11-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/dianahealth94/jobs/4990656008

## Job description

## About Diana Health

Diana Health is a high-growth network of modern women's health practices.  We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health.  Come join us!

## Role Description

We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring the smooth operation of a growing women’s health practice. You are warm, welcoming, attentive, outgoing, customer service and detail-oriented, organized, and eager to tackle challenges with empathy and creativity. You are eager to leave a smile on the patient’s face after they interact with you and are willing to go above and beyond to create a wonderful experience.

## What you’ll do

- You are the first person our clients see when they walk through the door. You provide a warm, welcoming face of the practice, greeting and supporting clients from our welcome desk. You:
- Provide warm and friendly client interactions
- Take care of client check in and out, answering questions and disseminating information to appropriate team members as necessary
- Provide waiting area tours to new clients, orienting them to our space, making them feel welcome and at home
- Ensure paperwork, consents, and insurance information is collected and complete
- Managing the client schedule:
- You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs
- You anticipate schedule needs days and weeks in advance
- You schedule client appointments in real-time as well as those made through our online platform
- Insurance, payment, and billing :
- Perform verification of benefit checks with insurance companies
- Manage and collect client copays and payment balances
- Discuss and set up payment plans with client
- Front of the house management:
- Work with the team to ensure the office is ready, set up, and prepared for the day
- Collaborate on inventory, keeping the office pristine, and other tasks as they arise
- Manage phone triage as necessary, coordinating between team members

## Qualifications

- Customer service and hospitality experience strongly preferred and highly desirable
- Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field
- Proficiency with Google Suite or Microsoft Office Products
- Strong computer skills; preferred familiarity with EMRs
- Tendency to organize and create structure in a fast-paced, dynamic environment

Attributes

- You love interacting with people, practicing excellent communication and interpersonal skills
- You enjoy being the “face” of a clinic or business and representing the brand via an extremely positive, friendly and helpful attitude
- You are exceptional at managing many tasks and do not feel overwhelmed by multitasking
- You focus on the details and are able to organize and prioritize them along the way
- You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement
- You thrive in highly collaborative, fast-paced environments

## Benefits

- Competitive compensation
- Health; dental & vision, with an HSA/FSA option
- 401(k) with employer match
- Paid time off
- Paid parental leave

Diana Health Culture

- Having a growth mindset and striving for continuous learning and improvement
- Positive, can do / how can I help attitude
- Empathy for our team and our clients
- Taking ownership and driving to results
- Being scrappy and resourceful

## About Diana Health

## Company Overview
- **One-liner**: Diana Health is a network of modern women’s health practices partnering with hospitals to deliver personalized, whole-health oriented care spanning maternity, gynecology, menopause, mental health, and wellness through in-person and virtual visits.
- **Entity Type**: Private (Series C; $55M led by HealthQuest Capital in October 2025)
- **Headquarters**: New York, New York, United States
- **Founded**: Not publicly available (earliest known funding round was Series A in January 2022)
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: Women’s health / healthcare services
- **Target Customers**: B2C (women patients); B2B (hospital partners)
- **Mission Statement**: “Set a new standard of care for women that empowers, inspires, and supports them to take control of their healthcare decisions so that they can live their most fulfilling lives.” [heydianahealth.com](https://heydianahealth.com/careers/)

## Products & Services
- **Diana Health Care Network**: In-person and virtual comprehensive women’s health services including prenatal and postpartum care, gynecology, menopause management, mental health counseling, nutrition counseling, and wellness visits.
- **Collaborative Care Model**: Integrated teams of OB/GYNs, Certified Nurse Midwives (CNMs), Nurse Practitioners, therapists, and dietitians who share a single electronic health record and coordinate care across disciplines.
- **Virtual Care**: Telehealth options for consultations, follow-ups, and mental health support.

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Annual revenue ~$5.0M; total funding $100M (Series A: $11M in Jan 2022 led by .406 Ventures and LRVHealth; Series B: $34M in Oct 2023 led by Norwest; Series C: $55M in Oct 2025 led by HealthQuest Capital)
- **Notable Investors/Partners**: Norwest Venture Partners, HealthQuest Capital, .406 Ventures, LRVHealth
- **Growth Signals**: 135 employees (+60.6% YoY); 86 active job postings (+2766.7% YoY); LinkedIn followers 17,686 (+83% YoY); expanding clinical locations and corporate team.

## Competitive Advantages
- **Whole-Health Model**: Integrates mental, physical, and social health with a collaborative team approach, differentiating from traditional fee-for-service OB/GYN practices.
- **Provider Choice & Time**: Patients can choose among OB/GYNs, CNMs, and NPs; clinicians are given longer appointment times to build relationships.
- **Insurance Accessibility**: In-network with most major insurers, including Medicaid, Medicare, and TriCare.
- **Patient Empowerment**: Emphasis on education and shared decision‑making (“women in the driver’s seat”).

## Strategic Focus
- Scaling the practice network through hospital partnerships and new market entries.
- Leveraging Series C capital to hire clinicians and corporate staff, expand geographic footprint, and enhance technology/digital tools.
- Continuing to build a strong employer brand to attract mission‑driven talent.

## Why Work Here
- **Culture & Mission**: Described as “collaborative, supportive, mission‑aligned” with a startup energy; focused on transforming women’s healthcare.
- **Work Model**: Clinician schedules are flexible and designed for work‑life balance; corporate team works remotely across the US.
- **Perks & Benefits**: Comprehensive health/vision/dental insurance, 401k with company match, generous PTO, paid holidays, flexible sick days, extensive paid parental leave, short‑term disability, and sign‑on bonuses for certain roles. [heydianahealth.com](https://heydianahealth.com/careers-clinicians/)
- **Growth Opportunities**: Rapidly growing organization (60%+ headcount growth) with many open roles across clinical, operations, and corporate functions.

## Sources
1. [heydianahealth.com](https://heydianahealth.com/)
2. [heydianahealth.com/careers](https://heydianahealth.com/careers/)
3. [linkedin.com/company/diana-health](https://www.linkedin.com/company/diana-health)
4. [job-boards.greenhouse.io/dianahealth94](https://job-boards.greenhouse.io/dianahealth94)
5. [heydianahealth.com/careers-clinicians](https://heydianahealth.com/careers-clinicians/)

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