---
title: 'Patient Services Representative (Cantonese) at Asian Health Services'
canonical: 'https://feeny.ai/job/patient-services-representative-cantonese-asian-health-services-oakland-1rsnha5my9c8'
type: 'job'
last_seen: '2026-11-02'
---

# Patient Services Representative (Cantonese) at Asian Health Services

- **Company:** Asian Health Services
- **Location:** Oakland, CA
- **Compensation:** $31–$32/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2024-05-15
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.lever.co/ahschc/326e793e-0746-422a-a081-0d8664364dae

## Job description

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on “whole patient health” for all. We go beyond our clinic walls and invest in our community’s overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That’s why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Location: Rolland & Kathryn Lowe Medical Center

Job Summary: The Patient Services Representative (PSR) performs all the administrative services relating to the checking in and checking out of patients and provides general support services for the unit as described herein.  Thus, the PSR plays a key role in creating and maintaining a welcoming environment for patients; ensuring efficient and expedient patient flow, and implementing providers’ follow-up instructions with the patients.

Essential Job Functions

- Greets and registers patients.
- Follows up and carries out insurance verification and policy requirements, updates system information, verifies the financial status of patients and provides fee information.
- Answers incoming phone calls. Responsible for responding to patient telephone calls for changing appointments and rescheduling patient appointments when a provider is out.
- Collects and posts payments as needed.
- Provides general information (e.g., client limits of insurance and payment responsibilities of the client for services) and assistance to all visitors in the waiting room.
- Schedules appointments as needed; maintains the appointment reminder notification system for patients needing to be scheduled for follow-up appointments.
- Rotates through various components (e.g. PEDS, Radiology/Allied Health, adults, lobby, and ARC).
- Process referrals for patients, explain procedures, and inputs the referral into the electronic health records system.
- Follow through with no-show patients per protocol.
- Provides patient information to the nursing staff for medication refills.
- Participates in orientation and training of new staff.
- Reviews inbox daily and respond to tasks and PTAs in the electronic health records system.
- Provides backup for other support services functions as needed.
- Other duties that the supervisor might require.

## Minimum Qualifications

- High school diploma or GED required and two years’ work-related experience in a clinic setting; or equivalent combination of education and experience
- Bilingual/bicultural in Cantonese

## Preferred Qualifications

- Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred.

Benefits That Support YouWe're committed to supporting our team's well-being. Our comprehensive benefits package includes: Health & Wellness 100% employer-paid medical, dental & vision coverage Acupuncture & chiropractic coverage Time Off 12 vacation days 12 sick days 12 paid holidays + 3 floating holidays (additional flexible days you can use anytime) Financial & Retirement 403(b) with 3% employer contribution + up to 2% match Flexible Spending Account (FSA) & Dependent Care Assistance Additional Support Commuter benefits Long-Term Disability Insurance

Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.

## About Asian Health Services

## Company Overview
- **One-liner**: Asian Health Services provides comprehensive medical, dental, and behavioral health services to over 50,000 patients annually, with a focus on culturally and linguistically competent care for the Asian American community in the San Francisco Bay Area.
- **Entity Type**: Private (Nonprofit)
- **Headquarters**: Oakland, California, United States
- **Founded**: 1974
- **Founders**: Bay Area student activists (not individually named)

## Core Business
- **Primary industry**: Healthcare services (community health center)
- **Target customers**: B2C – primarily low-income, uninsured or underinsured Asian American patients; 92% on Medi-Cal, Medi-Medi, or uninsured; 70% earn less than 200% of the federal poverty line
- **Mission**: To provide “whole patient health” by addressing medical, dental, behavioral, and social needs, and to advocate for the community’s overall well-being.

## Products & Services
- **Medical Care**: Adult care, geriatric care, pediatric care, perinatal care, teen clinic, HIV/AIDS testing and counseling, remote patient monitoring for chronic conditions.
- **Dental Care**: General dentistry, oral surgery, endodontics, periodontics, school-based dental clinics.
- **Behavioral Health**: Integrated behavioral healthcare, specialized mental health services, trauma-informed care, substance use disorder support.
- **Community Programs**: Youth leadership program, Banteay Srei (anti-trafficking), Bridging Generation (intergenerational), Community Healing Unit (hate/violence support), monthly food distributions, patient leadership councils.
- **Advocacy**: Local, state, and national policy advocacy for health equity and culturally competent care.

## Market Standing
- **Valuation/Market Cap**: Not applicable (nonprofit)
- **Key Metric**: Annual Revenue – $106.6 million (FY2024) per audited financial statements; Total Grants & Contributions – $44.3 million (FY2024); Total Funding – $180K (per LinkedIn, likely historical grants)
- **Notable Investors/Partners**: Alameda County Community Food Bank, federal Health Center Quality Leader awards, Advocacy Center of Excellence designation
- **Growth Signals**: 14 clinic sites across Oakland and San Leandro; 146,403 patient visits in 2024; 218 employees (+9.2% YoY); launched new dental clinic in San Leandro; building a Program of All-Inclusive Care for the Elderly (PACE) to serve low-income seniors

## Competitive Advantages
- **Cultural & Linguistic Competence**: Services available in 14 languages; 82% of patients experience linguistic isolation – AHS bridges that gap.
- **Deep Community Roots**: Founded in 1974, now a nationally recognized model of care with a 50-year track record.
- **Integrated Care Model**: Combines medical, dental, and behavioral health under one roof, addressing social determinants like food insecurity and housing.
- **Patient Demographics Focus**: 90% Asian patient base; tailored care for a historically underserved population.

## Strategic Focus
- **Expansion of Services**: Opening new clinics (e.g., San Leandro Dental, Wellness, and Teaching Center) and launching the PACE program for elderly care.
- **Addressing Social Determinants**: Continued emphasis on food distribution, youth leadership, and community violence recovery.
- **Workforce Development**: Mental Health Academy and Dental Residency to build a pipeline of community-minded healthcare providers.
- **Technology & Innovation**: Remote Patient Monitoring program and health IT advancements to improve quality of care.

## Why Work Here
- **Mission-Driven**: Opportunity to make a tangible impact on health equity for Asian American communities.
- **Culture of Inclusion**: Strong focus on cultural competency, language access, and trauma-informed care.
- **Growth & Stability**: 50-year history with steady revenue growth ($106.6M in FY2024) and expanding services.
- **Work Environment**: On-site at clinic locations (Oakland, San Leandro, Alameda); typical healthcare setting with team-based care.
- **Notable Perks**: Workforce pipeline programs for career advancement; involvement in community advocacy and research.

## Sources
1. [Asian Health Services – Lever Careers Page](https://jobs.lever.co/ahschc)
2. [Asian Health Services – About Page](https://asianhealthservices.org/about/)
3. [Asian Health Services – LinkedIn](https://www.linkedin.com/company/asian-health-services)
4. [Asian Health Services – 2024 Annual Report](https://asianhealthservices.org/wp-content/uploads/2025/12/FINAL_AHS_AnnualReport_2024_WEB.pdf)
5. [Asian Health Services – Home Page](https://asianhealthservices.org/)

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