---
title: 'Patient Services Representative at Homera Health'
canonical: 'https://feeny.ai/job/patient-services-representative-homera-health-philippines-bswn7f3frn28'
type: 'job'
last_seen: '2026-09-08'
---

# Patient Services Representative at Homera Health

- **Company:** Homera Health
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-01
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/homera-health/e7c5f72c-edcd-4a35-92ed-0af06d071bef

## Job description

This is a fully remote role.

## About Homera Health

Homera Health has built some of today’s largest and fastest-growing D2C telemedicine brands. As we expand existing and new market operations, we’re hiring world-class talent across product design, front-end and back-end engineering, digital marketing, and operations to join us in building the next generation of virtual healthcare experiences.

About the role:

We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.

Responsibilities:

- Serve as a facilitator between the patient and the company, ensuring a seamless experience.
- Answering questions about the company, offering accurate information about our products and services
- Delivering information about the product.
- Ensuring patient satisfaction and maintaining professional patient support.
- Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
- Keep records of patient interactions, process patient accounts, and file documents.
- Take the extra mile to engage with patients.
- Stay updated with products, policies, and services to provide informed support.

Requirements:

- 1-3+ years of experience in customer support, patient support, or a related service-driven role
- Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
- Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
- Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments

Nice to have:

- Experience working in telemedicine or related medical contexts.
- Experience supporting customers through the Intercom platform.

What’s in it for you?

As a full-time member of our team, you’ll enjoy:

- Flexible working hours
- Work wherever you choose.
- Fun and casual work environment.
- We are a diverse, global team!

## About Homera Health

## Company Overview
- **One-liner**: Homera Health builds and operates leading telehealth brands that offer physician-guided virtual healthcare treatments for fat loss, muscle gain, and energy optimization.
- **Entity Type**: Private (Funding stage not disclosed)
- **Headquarters**: Remote-first, with offices in the United States and Canada (2 offices total)
- **Founded**: 2022
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Healthtech, Telehealth, Fitness
- **Target customers**: B2C (individuals seeking virtual healthcare for weight loss, muscle gain, and energy)
- **Mission or purpose statement**: “Dedicated to creating the next generation of virtual healthcare experiences, fostering a culture of quality, collaboration, and continuous learning.” [builtin.com](https://builtin.com/company/homera-health)

## Products & Services
- **Telehealth Brands (Weight Loss, Muscle Gain, Energy Optimization)**: Physician-guided virtual treatments; the company operates multiple specialized telehealth brands.
- **Men’s Health Platform (Forthcoming)**: A new vertical in development, expanding Homera Health’s portfolio of virtual care offerings. [remoteotter.com](https://remoteotter.com/company/homera-health)

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding not publicly available (company is private)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Expanding into a men’s health platform; actively hiring for 16+ remote roles globally across engineering, design, marketing, and operations. [remoteotter.com](https://remoteotter.com/company/homera-health)

## Competitive Advantages
- Operates multiple telehealth brands under one umbrella, allowing cross‑pollination of technology, marketing, and operational expertise.
- Fully remote, global talent pool enables rapid scaling without physical office constraints.
- Focus on specialized, high‑demand areas (fat loss, muscle gain, energy) rather than general telemedicine.

## Strategic Focus
- Building the “backbone” for leading telehealth brands through in‑house technology, marketing, and growth solutions.
- Launching a men’s health platform to capture a new market segment.
- Growing the team across product design, engineering, digital marketing, and operations. [remoteotter.com](https://remoteotter.com/company/homera-health)

## Why Work Here
- **Remote‑first culture**: All roles are fully remote, with employees located worldwide. [builtin.com](https://builtin.com/company/homera-health)
- **Flexible work environment**: 2 physical offices but most staff work remotely.
- **Growth opportunities**: Company is in expansion mode, hiring senior engineers, designers, and marketing specialists.
- **Culture**: Emphasis on quality, collaboration, continuous learning, and impact on virtual healthcare experiences.

## Sources
1. [homerahealth.com](https://homerahealth.com/)
2. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/homera-health)
3. [builtin.com](https://builtin.com/company/homera-health)
4. [remoteotter.com](https://remoteotter.com/company/homera-health)

## Other roles at Homera Health

- [Solutions Architect II](https://feeny.ai/job/solutions-architect-ii-homera-health-canada-st57y92975yx) — Canada
- [Analytics Analyst](https://feeny.ai/job/analytics-analyst-homera-health-brazil-0738fsxk9cev) — Brazil
- [Marketing Manager](https://feeny.ai/job/marketing-manager-homera-health-canada-dy618dkacjes) — Canada
- [Patient Services Representative](https://feeny.ai/job/patient-services-representative-epic-placements-llc-winter-park-42j5f9nqznrs) — Winter Park, CO