---
title: 'Patient Services Specialist at Scan.com'
canonical: 'https://feeny.ai/job/patient-services-specialist-scan-com-atlanta-y2vbazsf9zcf'
type: 'job'
last_seen: '2026-11-09'
---

# Patient Services Specialist at Scan.com

- **Company:** Scan.com
- **Location:** Atlanta, GA
- **Employment:** full-time
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-09
- **Apply:** https://jobs.ashbyhq.com/scan-com/b612ae03-095c-48b3-84f6-332db94419c6

## Job description

We're [Scan.com](http://Scan.com). We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Patient Services Specialist at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

WHAT YOU WILL ACHIEVE IN THIS ROLE: As a Patient Services Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with both internal and external partners to ensure alignment and seamless processing of patient cases.

The Case Operations department comprises two separate teams: Medical Records and Patient Services. This role reports to the Patient Services Manager, who oversees all patient services specialists and their respective offshore teams.

As a scale-up business, expect this role to develop over time. Some of what you'll be involved in:

- Quality Assurance Checks
- Pattern Recognition / Discrepancy Flagging
- Offshore leadership
- Strong relationship development with internal cross-functional teams and market leads, relating to the assigned market
- Case communications with external partners (law firms, clinics, third-party companies)
- Identify patterns/discrepancies proactively to avoid reactive responses
- Ownership of metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand
- Project ownership — development of processes, plan/time management of expected finish, ability to pivot as changes present themselves

WHAT YOU MIGHT BRING TO THE TABLE:

- Working knowledge of HIPAA and other medical insurance regulations and terminology
- Previous experience working in electronic health/medical record systems
- Previous experience in MS Office products, especially Excel
- Ability to manage high-volume patient updates using multiple systems in a fast-paced environment
- Making calls to law firms for case updates and case manager emails
- Maintaining various files, logs, and medical records to ensure accuracy and completeness of information
- Interacting with attorneys and case managers via call and email regarding patient records and payment status

## AI REQUIREMENTS

At [Scan.com](http://Scan.com), AI isn't a side project; it's how we work. For a member of this team, that means using AI daily to draft, check, and move faster. For the person leading this team, the bar is higher: you're expected to see where AI and agentic tooling can restructure the work itself, not just speed up your own tasks. Tier 3 — AI-Building You use AI daily in your own work, and you actively identify and help build automations or agentic workflows that change how your team operates — not just personal productivity gains. You know how to evaluate whether an AI-driven process is safe and reliable enough for sensitive patient data before rolling it out to the team.

## A VIEW ON OUR CULTURE

We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here. For you to be successful at [Scan.com](http://Scan.com), you must embody our values.

## HOW WE WILL INTERVIEW YOU

- Introductory call with our Talent Partner — roughly 30 minutes.
- Should it feel like there is an initial fit for all, we will invite you back to a video call with the hiring manager – roughly 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs
- ‘Scan Standard’ interview, where our panel screens for values alignment and the success factors that matter at [Scan.com](http://Scan.com). You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI requirements above).
- Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.
- Offer!

## WHAT WE OFFER

- Salary Range of $50,000 - $60,000
- Remote work environment
- Medical, vision, and dental coverage
- 28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
- Paid parental leave
- 401k retirement plan
- All the equipment you need to do your best work
- Inclusive, people-first policies designed by our team, for our team

DIVERSITY AT [SCAN.COM](http://Scan.com) [Scan.com](http://Scan.com) is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work. If you need an accommodation to apply or interview, contact us at people@scan.com. We look forward to receiving your application!

## About Scan.com

## Company Overview
- **One-liner**: Scan.com is transforming the global diagnostic imaging market by building a modern platform that connects patients, providers, and payers for easier access to medical scans.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2017
- **Founders**: Dr. Khalid Latief, Jasper Nissim, Charlie Bullock (CEO), Oliver Knight (COO), and Joe Daniels (Design)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech) / Diagnostic Imaging
- **Target customers**: Multi-sided platform serving B2C (patients booking self-pay scans), B2B (imaging centers and hospital networks), and B2P (payers/insurers).
- **Mission or purpose statement**: "Make medical imaging radically accessible—because early, efficient diagnostics save lives."

## Products & Services
- **[Patient Marketplace (Scan.com Website & App)**: A direct-to-consumer platform allowing patients to browse nearby imaging centers, compare transparent self-pay prices (starting from $499), book a scan without a referral, and receive results within 1-3 days. Includes 24/7 concierge care and transport support.
- **[Provider Platform (Provider-facing SaaS)**: A platform for imaging centers (radiologists, hospitals) to manage bookings, reduce administrative friction, and fill unused capacity.
- **[Payer Solutions (for Insurers)**: Technology and network access to reduce costs, improve patient compliance, and streamline prior authorization for diagnostic imaging.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric (Funding)**: Total funding of **$117 million** across multiple rounds. The largest round was a **$50 million Series B (and a separate venture round of $50M) in late 2023**, led by Aviva Ventures. Other notable rounds include a $12M Series A in April 2023 and $2.5M Pre-Seed in 2021.
- **Notable Investors/Partners**: Aviva Ventures (Lead), YZR Capital, Oxford Capital, Lopo Champalimaud (founder/ex-CEO of Treatwell). The company is backed by "some of the world’s leading healthcare and technology investors."
- **Growth Signals**:
    - **Scaled over 200,000 patients scanned** and has a network of 200+ providers globally.
    - **Strong market position**: Built the UK’s largest marketplace for self-pay MRI scans and is now expanding into the US market.
    - **Workforce growth**: Active headcount of 140 employees, with a **yearly growth rate of +24.3%** (LinkedIn, Feb 2026).
    - **High demand**: Continues to have multiple open positions across Engineering, Operations, and Sales.

## Competitive Advantages
- **Network Effects**: A true two-sided marketplace that connects patients (demand) with imaging centers (supply). As more patients use the platform, more providers want to join, and vice-versa.
- **Market Opportunity**: Tackling a massive, fragmented, and outdated $500B+ global market for diagnostic imaging. The company is modernizing a system that is slow, opaque, and inefficient.
- **First-Mover & Data Moat**: As the largest marketplace in the UK, they possess unique data on pricing, capacity, and patient behavior that competitors lack.
- **Full-Stack Solution**: They are not just a booking app; they are integrating the entire ecosystem (patient, provider, payer, technology) to solve the core infrastructure problem.

## Strategic Focus
- **US Market Expansion**: The primary strategic focus. After proving the marketplace model in the UK, the company is aggressively scaling its US operations, as evidenced by recent US-based hires (e.g., Head of Supply (US)) and job listings for US-based roles (e.g., Account Manager, Network Partnerships Manager).
- **Product Depth**: Moving beyond a simple self-pay marketplace into a full enterprise platform for payers and large healthcare systems. The focus is on building the "platform that modern diagnostic imaging has been waiting for."
- **Payer Integration**: Deepening relationships with insurance companies and payers to integrate the platform into the "standard" cost and care pathway, not just the self-pay channel.

## Why Work Here
- **Mission-Driven**: The company explicitly ties its work to saving lives and improving health outcomes, which is a strong motivator for mission-aligned talent.
- **Flexibility-First Culture**: The company describes itself as "flexibility-first". The careers page states: "What you do matters - not when or where you do it." They allow hybrid and remote work across the UK and US, with **no clock-watching**. The team includes "office lovers, home workers, early birds, night owls, parents, carers...".
- **Comprehensive Benefits**:
    - 28 days annual leave + "wellness duvet days".
    - Medical and dental cover + discounted scans.
    - Free, confidential therapy via a mental health platform.
    - **£50/$50 monthly wellness budget**.
    - **Generous, gender-neutral parental and family leave** (including miscarriage leave).
    - Co-created career roadmaps, regular peer reviews, and a learning & development budget.
- **People-First Culture**: The careers page emphasizes seeing candidates as a "whole self," values diversity, and invites candidates to "interview us." Their motto "Your best self is your whole self" is central to their hiring.
- **Growth Trajectory**: The company is growing at 24% YoY headcount and is in a scaling phase, offering significant career progression opportunities for early and mid-career professionals.

## Sources
1. [scan.com/about-us](https://scan.com/about-us)
2. [scan.com/careers](https://scan.com/careers)
3. [scan.com/](https://www.scan.com/)
4. [linkedin.com/company/scan.com](https://uk.linkedin.com/company/scan.com)
5. [builtin.com/company/scancom](https://builtin.com/company/scancom)

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